Customer Service Project
Resume:
CURRICULUM VITAE
Rahul Kumar
Email: - ***************@********.***
Mobile No +919********* / 874-***-****
PROFESSIONAL EXPERIENCE
Workedas a Customer service executive in Tata Business Support Limited in
Jamshedpur for 2 years.
September 2009 to Feb 2011Tata Business Support LimitedCustomer services
Executive.
Key Deliverables
Identified and met customers’ needs for wireless service consistently.
Promoted to senior Customer Service trainee program within 5 months after
demonstration outstanding service as customer service representative.
CAREER OBJECTIVE
To achieve excellence in the field of marketing & to become an asset for the Organization.
PROFESSIONAL QUALIFICATION
Pursuing Post GraduateDiploma in Management (PGDM)
From Master School of Management (MSM), Meerut, Recognized by AICTE
Area of Specialization:
Dual specialization : MARKETING & Finance.
Compulsory : Informational Technology.
ACADEMIC QUALIFICATION
BSc IT From Sikkim Manipal University in 2010
10+2 from Karim City Collage(J.A.C) in 2007
10 from ST.Terasas School (ICSE) in 2005
SUMMER INTERNSHIP
Company : Tata Motors Limited.
:15th May to 15th July 2012
Tenure
Profile: Management Trainee
Project Title :Promoting And Market Survey Of winger & Venture.
Key Learning:-
Learned how to do market research and take customer feedback.
Learned how to do Promotion Activity and event.
Company : Future Group Big Bazar.
25th July to 15th August 2012
Tenure :
Profile : Management Trainee
Project Title :Understanding the operations and payback (Big Bazar’s loyalty programme).
Key Learning:-
Learned how to interact with the customer.
Project Exposure:
Project Name:- Library Management System
Client :- Mr. Abdulla
Team Size :- Four
Environment :- Visual Basic, MS Excess
Implemented :- Muslim Library at Sakchi
ACHIEVEMENTS
Participated and won the prize in Cricket Tournament at intra institute competition and
make the team won when it was in crucial situation.
CO-CURRICULAR ACTIVITIES
Participated in 2nd world Marketing Congress Theme: Exploding Marketing[Power]
nd- rd March 2102
Conducted by AIMA on 2 .
3
INDUSTRY VISIT
o Maruti SuzukiPlant, Gurgaon
o Tata Motors Plant, Jamshedpur
INTERESTS
Playing & Watching Cricket
Event organizing
PERSONAL SNIPPETS
: 12th June 1989
Date of Birth
Gender : Male
Father’s Name : Mr. Jogindar Kumar
Nationality : Indian
Marital Status : Single
Languages known :English, Hindi
PERMANENT ADDRESS
C/o Shukla General Store, Dindly Basti Adityapur, Jamshedpur,
Jharkhand, pin code: 831001.
Date: Rahul Kumar
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