Human Resources Sales
Resume:
WENDY CHRISTINE ROQUE
abr9md@r.postjobfree.com
EDUCATION Associate of Applied Science in Business Administration – Completed 2009
Indiana Wesleyan – Bachelors Business Information Systems (currently enrolled expected graduation 2013)
SUMMARY Over ten years of work experience in Human Resources with five years of supervision. Extensive experience with recruiting, benefits administration, employee relations, payroll processing, organizational management, compensation management, HR metrics, personnel development and personnel administration. Additional supporting skills include: systems analysis, process design, gathering and documenting requirements, end-users training materials and standard operating procedures. Willing and able to learn and grow with the business processes and technology. Proven team player with strong attention to detail and client focus. Outstanding analytical and troubleshooting abilities with good interpersonal and verbal/written communication skills.
RELEVANT Human Resources Analyst
EXPERIENCE Roche Diagnostics USA
Indianapolis, IN April 2010 – March 2012
• Creating day-to-day work instructions, user guides using the Standard IT Project Methodology Model
• Gather and document requirements from stakeholders and process mapping
• Prepares business analyses and research areas such as compensation, benefits, LOA and STD/LTD
• Ensuring that the payroll runs efficiently for 24,000 US & Canada employees
• Creating HR metrics scorecards and system generated audits
• EEO1, VETS 100, providing responses to RFPs, OSHA Reporting and I9 compliance
• Ensuring benefits sequence is created for each employee, trouble-shooting and correcting any problems
• Recommends and implements new and improved programs that are cost-effective
• Identify, develop and implement process improvements including standardizing business processes
• Manages, organizes, analyzes data, process mapping and reporting of HR data within SAP
• Systems training on new processes, POC for end-users having difficulty executing actions
• Diagnose system issues and coordinate resolutions in the site/affiliate
• Delivers Personnel Administration (PA)/Organizational Management (OM) reports daily, weekly and monthly
• Responds to basic to intermediate ad hoc report requests
Human Resources Support II
Rolls Royce North America
Indianapolis, IN June 2009 – March 2010
• Creating work instructions, Desktop Guides, Local Operating Processes, and organizational workflow charts
• Developed high level process maps, created and documented detailed processes
• Gather and document requirements from stakeholders and process mapping
• Ensuring payroll runs by correcting and trouble-shooting problems
• Identify, develop and implement process improvements including standardizing business processes
• Processing new hires, terminations, I-9 updates, voluntary/involuntary severances via SAP
• Facilitating organizational management, managing unemployment request, FML and multi-state labor unions
• Administering STD/STD, Benefits, LOA and worker’s compensation via SAP
• Resolving benefits issues, identifying and implementing HR process improvements
• Creating/revising HR policy, employment verifications, interpreting HR policies for North America sites
• Responds to basic to intermediate ad hoc report requests
• Maintaining personnel database, creating and running SQL queries for specialized reports
• Maintained HRIS and performed routine updates
Human Resources Generalist/Recruiter
Indiana State Government
Indianapolis, IN March 2008 – May 2009
• Content Manager/Administrator for departmental website
• Employee relations, recruiting, hiring, terminations, I-9 updates, labor laws, ADA, benefits and compensation
• EEO1, VETS100, RFP responses
• Performance Management and implementing work improvement plans
• Serve as recruiter for the department, attend job fairs, build relationships with local universities
• Identifying potential classification/compensation issues
• Coordinate and/or conduct training on various human resources/management issues
• Develop and execute recruitment plans in order to meet the agencies employment needs
• Creating and running SQL queries to extract HR data via People Soft
• Participating in various People Soft test environments
• Resolving and troubleshooting end user software problems via telephone
• People soft training/POC for end-users in the HR Portal
• Maintain applicant tracking in People Soft
Office Administrator
Jefferson Wells International
Indianapolis, IN October 2006 – October 2007 (company downsize)
• Supported 3 Business Development Managers and assisted with preparation of proposals
• Maintain engagement record forms and proposals, client billing, reconciliation and follow-up
• Human Resources duties (internal staffing/sourcing of IT, accounting and finance professionals)
• Maintaining resumes, updating biographies, scheduling meetings and maintaining marketing collateral
• Processing payroll for local employees
• Inform and train employees on new procedures and policies
• Work with Managing Director on financial forecasting
• Assist with document retention management
• Maintained financials through People Soft
• Provided first level payroll support and created time entry reports via People Soft
• Generate financial reports (SQL queries) via People Soft
Internal Projects Manager
Kenra, LLC
Indianapolis, IN July 2005 – June 2006 (company downsize)
• Managed the re-launch of the brands website and created innovative marketing campaigns
• Managed $1.2 million annual budget and negotiated contracts
• Marketing tactics, advertising, marketing, promotions, collateral & sales
• Supported Vice President of Marketing & Sales
• Organized and facilitated focus groups
• Maintained quick books, check requests, client billing, reconciliation and follow-up
• Assisted in growing domestic and international business
• Provide project management, coordinate trade shows, and marketing events
• Preparing weekly PowerPoint presentations for sales meetings and new clients
• Assisted in the restructuring of sales and marketing operations to optimize performance
• Developed and launched two successful product lines
• Increasing product sales and profitability through meetings coupled with training and development
• Assisting in forecasting all elements and products to deliver sales
Human Resources Generalist
IUPUI-Department of Medicine
Indianapolis, IN July 1995 - July 2005
• Hiring, Interviewing, screening, training and development, benefits orientation, participation in Job Fairs
• Managing/Supervising 5 direct report staff and staff in multi-locations, auditing physician billing/follow-up
• Maintained HRIS records and generated reports via People Soft
• Recruiting (executive level) MD’s, PhD’s, Research Associates & Clerical staff
• Credentialing, background investigations, malpractice, CME, H1 & H1B Visa, and I-9 records
• Processed payroll, monitored benefit time and conducted payroll audits via automated system
• Participated in compensation negotiations and fringe benefits
• Accounts Receivables & Accounts Payable, Reconciliation of Department checkbook
• Benefits explanations, retention, succession planning, compensation
• Employee Relations, labor laws, problem resolution, analyzing organizational problems
• Performance Management appraisals and annual reviews, recommended specific education programs
• Developing training manuals and implementing departmental policies, facilitated training
• Developed and implemented training programs for new and current employees
• Oversee HIPAA compliance regulation training and updates
• Troubleshooting and resolving (FMLA, DOL, FSLA, ADA, and Worker’s Compensation)
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