Project Customer Service
Resume:
Cell no:
E- mail :******.**********@*****.***
Executive Profile:
Dynamic Career Designing, Interactive user interfaces in the fast-
paced internet and software development Industries. Apply rigor and
creativity, combining expertise in usability research, human-computer
interaction. Excel in team collaboration and solution brainstorming,
exceptionally strong sense of aesthetics and attention to detail.
Technical & Professional Skills:
o Dynamic thinking: Team leader.
o Banking software handling
o RDBMS: Oracle 8i, 9i
o Languages: SQL, PL/SQL
o GUI Tools: TOAD, SQL Navigator, PLSQL Developer, windows
xp/vista/7
PROFESSIONAL EXPERIENCE
November, 2012- Present - Infosys, Pune
Description: Worked as team member in auditing chats
and handled the CRM software,
Interact with UK, US customers
through AT&T.
Designation: Process executive (Tech support )
PROJECT :AT&T(American telecommunication and telegraph)
Client : AT&T, US, UK client.
Role : Process executive
Project Description: This project deals with the US customers, provides
the service of AT&T
product, through which agent
troubleshoot the problems of customers from
India. We worked on software like
CRM, TALISMA, WORK FLOW
engine.
Technologies:
Operating System : Windows 7.
Tools : CRM,
TALISMA, WORKFLOW engine, CHASMS,
CMS.
PROFESSIONAL EXPERIENCE
May, 2012- Cleric Technology, Nagpur
Description: Leading in Development, Consultancy and Training in
various aspects of
Educational, Social, Inventory management,
Banking and Finance projects.
Designation: Software Trainee
PROJECT :SAFETY MANAGEMENT INFORMATION SYSTEM IN WCL
Client : Wastern Coal Limited, Nagpur
Role : Primary Team Member
Project Description: The Project Deals with Safety Of all The Operations of
coal mines of WCL.
This project deals with different
modules such as:
1. Accident Statistic,
2. Accident Analysis and Reporting,
3. Safety Equipments,
4. Risk Management,
5. Safety Audit,
6. Mine Inspection,
7. Training,
8. Rock Mass Rating (RMR) Calculation and Support
Design.
Technologies:
Operating System: Windows Server 2003
Database : Oracle 9i
Code base : Oracle Forms/Reports, SQL, PL/SQL, Oracle
9i
IDE : PLSQL Developer, Sql Navigator,
Oracle form builder
PROJECT :BANKING EMPLOYEE TRANSACTION
Client : Indivedual project, Nagpur
Role : Primary Team Member
Project Description: The Project Deals with Transaction Of all The
Operations of BANK
employee.
This project deals with different
modules such as:
9. Employee entry,
10. Monthly salary calculation,
11. Risk Management,
12. All incentive calculation.
Technologies:
Operating System: Windows Server 2003
Database : Oracle 9i
Code base : Oracle Forms/Reports, SQL, PL/SQL, Oracle
9i
IDE : PLSQL Developer, Sql Navigator,
Oracle form builder
EDUCATION
BCA 2012
from RTM Nagpur University
HSC 2009
from M.S.B.H.S.E
SSC 2007
from M.S.B.S.E
PERSONAL PROJECT:
Dynamic Thinking:
> Educate the people about the latest study about BRAIN
functioning.
> Concept of positive and negative energy
> Deep understanding about subconscious mind.
> Neuron anatomy.
> Educate the people about reality of thinking power.
. Law of attraction,
. Law of association,
. Visualization,
Experience Summary:
> 6+ Months experience in the Application Development, Designing
documents,
> 4 Months of experience in Infosys, handling customer service tools.
> Individual project of DYNAMIC THINKING.
> Strong skills include SQL, PLSQL, Oracle 9i database, Oracle 9i Forms.
Roles Performed:
1)CLERIC TECHNOLOGY,NAGPUR:
. Creation of database scripts, tablespace, users and its execution.
. Clients meetings on regular basis to solve runtime queries.
. Implementation & Commission testing
2)INFOSYS PUNE,
. Provide proper resolution of product.
. Troubleshooting the problem of customer.
. Chats audited.
. Played vital role along other agents.
Skills:
> Can handle the bunch of 100 peoples over a seminar.
> Responsible part of application developer team, designing and
developing business
applications.
> Study and analyze the business requirements, managing to identify
the information requirements.
> Handled projects related activities for manufacturing company as an
Oracle Developer.
> System management and documentation required to developing
applications.
> Programming and Designing databases.
> Capacity planning and designing solutions to meet high availability
and disaster recovery requirements for clients.
> Basic physical aspects of the database such as creation of
tablespaces, users, coordinating activities among the project.
> Participate in establishing and evolving application standards
within the company.
ACHIEVEMENTS
. Pparticipant in " THE FIRST PARLIAMENT OF INDIAN STUDENT COUNCIL LEADER
. ",Pune.
. Best Anchore in School and College Level.
. District Champion in Singing Compitition.
. Conduct seminars on Law of Visualization.
Personal Details:
Birth Date : 22-12-1990
Residence : @deoli, Tah. Deoli, District wardha.
Nationality : Indian
Marital Status : Single
Gender : Male
Language Known : English, Hindi and Marathi
[pic]
LOKESH P. WADEKAR
C/O V. Turankar, 24, Priyadarshini Nagar, NIT Layout, Trimurti Nagar,
Nagpur - 440022
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