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Project Customer Service

Location:
Nagpur, MH, India
Posted:
April 16, 2013

Contact this candidate

Resume:

Cell no:

+91-976*******

E- mail :abr980@r.postjobfree.com

Executive Profile:

Dynamic Career Designing, Interactive user interfaces in the fast-

paced internet and software development Industries. Apply rigor and

creativity, combining expertise in usability research, human-computer

interaction. Excel in team collaboration and solution brainstorming,

exceptionally strong sense of aesthetics and attention to detail.

Technical & Professional Skills:

o Dynamic thinking: Team leader.

o Banking software handling

o RDBMS: Oracle 8i, 9i

o Languages: SQL, PL/SQL

o GUI Tools: TOAD, SQL Navigator, PLSQL Developer, windows

xp/vista/7

PROFESSIONAL EXPERIENCE

November, 2012- Present - Infosys, Pune

Description: Worked as team member in auditing chats

and handled the CRM software,

Interact with UK, US customers

through AT&T.

Designation: Process executive (Tech support )

PROJECT :AT&T(American telecommunication and telegraph)

Client : AT&T, US, UK client.

Role : Process executive

Project Description: This project deals with the US customers, provides

the service of AT&T

product, through which agent

troubleshoot the problems of customers from

India. We worked on software like

CRM, TALISMA, WORK FLOW

engine.

Technologies:

Operating System : Windows 7.

Tools : CRM,

TALISMA, WORKFLOW engine, CHASMS,

CMS.

PROFESSIONAL EXPERIENCE

May, 2012- Cleric Technology, Nagpur

Description: Leading in Development, Consultancy and Training in

various aspects of

Educational, Social, Inventory management,

Banking and Finance projects.

Designation: Software Trainee

PROJECT :SAFETY MANAGEMENT INFORMATION SYSTEM IN WCL

Client : Wastern Coal Limited, Nagpur

Role : Primary Team Member

Project Description: The Project Deals with Safety Of all The Operations of

coal mines of WCL.

This project deals with different

modules such as:

1. Accident Statistic,

2. Accident Analysis and Reporting,

3. Safety Equipments,

4. Risk Management,

5. Safety Audit,

6. Mine Inspection,

7. Training,

8. Rock Mass Rating (RMR) Calculation and Support

Design.

Technologies:

Operating System: Windows Server 2003

Database : Oracle 9i

Code base : Oracle Forms/Reports, SQL, PL/SQL, Oracle

9i

IDE : PLSQL Developer, Sql Navigator,

Oracle form builder

PROJECT :BANKING EMPLOYEE TRANSACTION

Client : Indivedual project, Nagpur

Role : Primary Team Member

Project Description: The Project Deals with Transaction Of all The

Operations of BANK

employee.

This project deals with different

modules such as:

9. Employee entry,

10. Monthly salary calculation,

11. Risk Management,

12. All incentive calculation.

Technologies:

Operating System: Windows Server 2003

Database : Oracle 9i

Code base : Oracle Forms/Reports, SQL, PL/SQL, Oracle

9i

IDE : PLSQL Developer, Sql Navigator,

Oracle form builder

EDUCATION

BCA 2012

from RTM Nagpur University

HSC 2009

from M.S.B.H.S.E

SSC 2007

from M.S.B.S.E

PERSONAL PROJECT:

Dynamic Thinking:

> Educate the people about the latest study about BRAIN

functioning.

> Concept of positive and negative energy

> Deep understanding about subconscious mind.

> Neuron anatomy.

> Educate the people about reality of thinking power.

. Law of attraction,

. Law of association,

. Visualization,

Experience Summary:

> 6+ Months experience in the Application Development, Designing

documents,

> 4 Months of experience in Infosys, handling customer service tools.

> Individual project of DYNAMIC THINKING.

> Strong skills include SQL, PLSQL, Oracle 9i database, Oracle 9i Forms.

Roles Performed:

1)CLERIC TECHNOLOGY,NAGPUR:

. Creation of database scripts, tablespace, users and its execution.

. Clients meetings on regular basis to solve runtime queries.

. Implementation & Commission testing

2)INFOSYS PUNE,

. Provide proper resolution of product.

. Troubleshooting the problem of customer.

. Chats audited.

. Played vital role along other agents.

Skills:

> Can handle the bunch of 100 peoples over a seminar.

> Responsible part of application developer team, designing and

developing business

applications.

> Study and analyze the business requirements, managing to identify

the information requirements.

> Handled projects related activities for manufacturing company as an

Oracle Developer.

> System management and documentation required to developing

applications.

> Programming and Designing databases.

> Capacity planning and designing solutions to meet high availability

and disaster recovery requirements for clients.

> Basic physical aspects of the database such as creation of

tablespaces, users, coordinating activities among the project.

> Participate in establishing and evolving application standards

within the company.

ACHIEVEMENTS

. Pparticipant in " THE FIRST PARLIAMENT OF INDIAN STUDENT COUNCIL LEADER

. ",Pune.

. Best Anchore in School and College Level.

. District Champion in Singing Compitition.

. Conduct seminars on Law of Visualization.

Personal Details:

Birth Date : 22-12-1990

Residence : @deoli, Tah. Deoli, District wardha.

Nationality : Indian

Marital Status : Single

Gender : Male

Language Known : English, Hindi and Marathi

[pic]

LOKESH P. WADEKAR

C/O V. Turankar, 24, Priyadarshini Nagar, NIT Layout, Trimurti Nagar,

Nagpur - 440022



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