Customer Service Engineer

Objective

Seeking a career that requires exceptional social skills and that offers an environment to build positive relationships with clients and colleagues at all organizational levels.

Professional Experience

Fairfax County Government, Fairfax, VA

Customer Service Rep, Facility Engineer, Reston Community Center, January 2012 - Present

• Greets and communicates center events to clients upon entrance. Process class and rental registration. Ensure secure facility by routine walk through and event logistics support. Updating client requests through the Rec-Trac database. Financial accounting procedures to assure accurate closeouts.

Enterprise Rent-A-Car, Arlington, VA

Service Agent, March 2010 - Present

• Responsible for providing customers with superior care during pick-ups and/or drop offs. Maintain a cohesive relationship to satisfy rental needs for clients and corporate accounts. Preparing new car fleet, detailing of vehicles and assuring that management is aware of vehicle problems.

Fairfax County Government, Fairfax, VA

Recreation Specialist I, Park Authority, October 2005 – April 2012

• Communicate in a way that supports teamwork and reinforces superior customer service delivery. Coordinate efforts to optimize revenue production and ensure programs operate in accordance with all established policies. Responsible for rental set-ups and ensures cleanliness and security of the facility

Hoop Magic, Chantilly, VA

Front Desk Agent, November 2008 - April 2011

• Answered in-person, phone inquiries for membership and sporting event from clients and visitors while performing administrative tasks. Ensured compliance with county standards while in the facility.

Neighborhood and Community Services, Fairfax, VA

Information Technologist I, April 2000 - December 2008

• Delivered dynamic computer literacy programs in local Fairfax County computer centers. Provided mentoring and training of Microsoft Office suite, web design, hardware issues and software setup.

George Mason University, Fairfax, VA

Manager on Duty and Fitness Attendant, Aquatics Center, August 2004 - August 2008

• Supervised employees and provided assistance with new registration techniques and editing existing member accounts. Delivered fitness instruction and facility cleaning solutions within aquatic facility.

Schnabel Engineering South, LLC, Charlotte, NC

Engineering Technician, June 2003 - August 2004

• In-place density testing using nuclear density gauge or sand cone methods, Proctor (moisture density and Atterberg limits). Sampling and visual observation, performing air content and slump tests.

Geo-Technical Associates, Inc., Sterling, VA

Engineering Technician, April 2002-April 2003

• In-place density testing using nuclear density gauge or sand cone methods. Visual observation while on construction sites to assure proper engineering procedures.

Education

B.S., Health, Fitness and Recreation Resources, George Mason University, 2000

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