Manager Training

JANET JOHNSTON-STEWART

** *** *****

Covington Georgia 30016

**************@*********.***

678-***-**** (H) 770-***-**** (C)

SUMMARY

> Social services professional with over 20 years experience

working with developmentally disabled and elderly client

populations.

> Proven skills in counseling, developing and maintaining strong

working relationships with consumers, staff and delivery

agencies.

> Strong advocate for individuals

> Results oriented highly organized individual with excellent

interpersonal and communication skills.

> Conscientious team player who is also able to work

independently, and focus on and achieve goals in challenging

situations.

EXPERIENCE

Dismas Charities Atlanta, Atlanta, GA

Program Coordinator, 08/13/2008 - Present

. Supervision and continued implementation of the agency's policies and

procedures in all areas related to the counseling of residents and the

coordination of any and all related services.

. Supervise and coordinate Counselor activities.

. Provide counseling and/or case management services to residents if

needed.

. Complying with all agency and applicable policy and procedures.

. Coordinating maintenance of the physical and mental health, wellbeing,

and dignity of the residents of the program.

. Developing, coordinating, monitoring, evaluating and documenting

. Individual Program Planning according to the specific needs of each

resident, to

. include relevant program goals, referrals, and individual, family and

group counseling strategies.

. Guiding, coordinating and documenting relevant aspects of resident

needs, behavior and progress.

. Timely use of and timely recordkeeping in the Fresh Start Client

Management System.

. Timely submission of all necessary evaluation records, reports,

correspondence and statistical information.

. Supervision of counselors.

. Developing and coordinating a viable volunteer program

. Coordinating all counseling and relevant appointments of residents.

. Coordinating the transportation needs of residents.

. Communicating all relevant information to supervisory staff, in regard

to the agency, and the residents.

. Attending and participating in all meetings as required.

. Initiating and maintaining cooperative and effective liaison, and

activities with community groups and professional associations

. Georgia Community Supports & Solutions, Inc., Atlanta, GA

. Companion Care Staff, 08/20/07 - 12/22/2008

. Assist patients with personal care needs (e.g., bathing, mouth care,

shampoo and hair care, elimination needs, transferring, dressing and

undressing, and ambulation) and household tasks (e.g., making bed,

changing linens, laundry, light housekeeping, etc.) essential to the

patient's health in accordance with the personal care plan. Maintain a

clean and safe environment for patients.

. Plan/prepare nutritious meals and assist in feeding patients as

directed.

. Document services provided in an accurate and timely manner in

accordance with Company policy and personal care plan. Maintain

patient confidentiality at all times.

. Measure and record patient's temperature, pulse, respiration and blood

pressure when ordered and/or directed by the RN or therapist,

Supervisor or Clinical Manager and personal care plan.

. Report any changes in the patient's condition or incidents to

immediate supervisor or the Clinical Manager in a timely manner.

. Assist the self-directing patient in self-administration of medication

only as directed by the personal care plan and immediate supervisor or

Clinical Manager where permitted by regulation and State

. Abbanna Health & Rehab Services, Covington, GA

. Assistant Office Mgr/Front desk/Billing Clerk, 09/05/06 - 03/02/07

. Greeting patients, check in and check-out patients, answer phones,

schedule appointments, liaison between practice and other doctor's

offices, and maintain appointment log

. Complete claim forms manually and file claims and check claim status

and eligibility with insurance companies as needed.

. Prepare and maintain patient charts according to HIPPA standards and

state regulations.

. PHMC-PersonLink, Philadelphia PA

. Supports Coordinator Supervisor, 07/01/2004 - 12/23/2004

. Coordinate the development and implementation of an initial

Individualized service Plan (ISP).

. Facilitate referrals and locate resources to provide supports and

services according to MRS and PHMC timelines and procedures.

. Monitor all services to insure that services are provided without

interruptions.

. Coordinate routine reviews and completion of annual ISPs according to

timelines.

. Recruit, orient and supervise (individual and group supervision)

supports coordination staff.

. Monitor, train and supervise in documenting their work in writing and

electronically in HCSIS, MRS, and PHMC systems for ISPs, reviews, case

notes and activity logs, monitoring reports, incident management and

other areas where documentation is required.

. Assist in the analysis, writing and presentation of program findings.

. Facilitate and develop referral relationships with other organizations

and support resources (providers, resources, advocacy).

. Complete informal 3 month review and give feedback/set learning and

improvement goals with new staff, then complete 6 month probationary

evaluation and annually thereafter.

. Pennsylvania Hospital, Philadelphia PA

. Supports Coordinator, 03/25/2002 - 06/30/2004

. Identified and assessed consumer's needs for supports and services

including vocational, recreational, educational, social, emotional,

psychological, medical, residential, financial, cultural, legal, and

environmental.

. Communicated, and acted upon recommendations related to knowledge of

developmental disabilities, functional abilities and positive

approaches to supporting people in the community.

. Developed person centered plans/goal plans to meet identified consumer

needs, ensuring that all relevant individuals and agencies were

appropriately involved in the development of the plan.

. Assisted and advocated for the consumer in locating and obtaining

requisite services.

. Coordinated and monitored the consumer's receipt of and participation

in the services specified in the plans.

. Completed all documentation according to program requirements for 28

MR/MH individuals.

. Enforced all policies, procedures and compliance with all state and

federal regulations.

. Completed monitoring and case comments then enter data in HCSIS

program in computer.

. Keystone Autism Services, Conshohocken PA

. Quality Training Specialist, 11/19/2000 - 03/19/2002

. Worked with residential homes for autistic and mental retardations

clients to ensure compliance with all needed regulations

. Developed policies and procedures to comply with regulations governing

residential homes, and implemented quality improvement plans.

. Managed data collection and reporting, and completed the data needed

for the monthly quality data piece of the monthly agency report.

. Ensured compliance with all applicable licensing standards. Conducted

reviews of consumer's charts and other records to measure compliance

with applicable standards and regulations.

. Developed training plans and coordinated all training, as required by

applicable standards. Supervised employee's training documentation

records.

. Reviewed and approved Essential Lifestyle Plans for individuals in

residential programs.

. Intercommunity Action Inc., Philadelphia PA

. Site Supervisor, 05/09/1998 - 11/15/2000

. Responsible for the day-to-day operation of the assigned program,

supervision of the ICF/MR counselors and consumers.

. Implemented and enforced all policies, procedures and compliance with

state and federal regulations.

. Maintained accountability for funds handled within the unit and

assured proper completion of data and skill assessments, and monthly

reports for residents.

. Supervised ICF/MR counselors assigned to the program. Prepared

necessary disciplinary actions on staff. Prepared annual evaluations

on counselors supervised and prepared monthly schedules.

. Monitored and reviewed IHP's for the consumers ensuring

confidentiality of each resident and that normalizing experiences are

included in plan.

. Ensured consumers were receiving age appropriate programming and

experiences.

. Maintained appropriate family contacts in conjunction with the nursing

staff, and coordinated medical appointments.

. Intercommunity Action Inc., Philadelphia PA

. Assistant Program Manager, 08/15/1990 - 05/08/1998

. Complied with, implemented and enforced policies and procedures within

the program. Ensured compliance with all state and federal

regulations.

. Developed a yearly staff-training plan.

. Completed skill assessments and Individual Program Plans and updates

on the computer.

. Acted as liaison between licensing, Quest Monitoring Unit, County Case

Management and other outside agencies.

. Coordinated and scheduled general and specialized medical appointments

according to licensing regulations.

EDUCATION AND TRAINING

> Completed IMPACT Pre-Service Training for Foster and Adoptive Parents,

05/03/2008

> Completed The Nonviolent Crisis Intervention training program,

08/22/2007

> Certified Heartsaver CPR and First Aid, 08/23/2007

> Javelin Technical Training Center, Atlanta, GA, Medical Office Expert,

11/05- 08/2006

> Certified NCICS (National Certified Insurance and Coding Specialist)

07/2006

> Lincoln University, Lincoln, PA, MA of Human Services, 2001

> Antioch University, Philadelphia, PA, Majored in Early Childhood

Education, earned 45 credits.

> Certified Goal Planning Trainer since 1994

> Certified Medication Administration Trainer since 1989.

> Computer Learning Center, Philadelphia PA, Certificate, Computer

Operations, 1985,

> Proficient in Microsoft Suite Programs.

> Proficient with HCSIS Computer System used by Office of MH/MR in

Philadelphia PA.

> Certified Incident Management Investigator for Pennsylvania and

Delaware

> ELP- Essential Lifestyle Planning Reviewer for Delaware

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