Customer Service Administrative Assistant

Brittney Brown

***** ******* **. - *******, **. *7089

(P) 832-***-**** - **********@*****.***

CAREER OBJECTIVE: To obtain a challenging position utilizing abilities developed through my

experience and training, with the opportunity for professional growth within a company.

EDUCATION: J. Frank Dobie High School Houston, TX- Graduation date-May 2006

Remington College Focus on Paralegal Degree. – Anticipated graduation date- April

2014

SKILLS:

• MS Office Suite

• Excellent Grammar and Communication

• Multicultural interaction

• Keyboard 45 WPM

• Soft and hard copy record maintenance

• Office machines

EMPLOYMENT HISTORY:

2/13- 4/13

Harris County Criminal Collections (temporary): District Clerk

Operates multiline telephone

Greets public, parents, students, vendors, etc. for the purpose of responding to their

inquiries and/or directing them

to appropriate personnel.

Performs record keeping and clerical functions (e.g. scheduling, copying, faxing, data

keying, filing, etc.) for the

purpose of supporting staff within the Criminal Collections department.

Processes documents

Assists other personnel for the purpose of supporting them in the completion of their

work activities

3/12-6/12

Corestaff Temporary Services (temporary): Temporary Office Assistant

Provides clerical, secretarial, billing, and general office support for staff; types various

correspondence and reports from rough draft and compiled data; researches and gathers materials;

assembles reports; maintains and retrieves database information; completes forms and

requisitions; maintains lists.

Coordinates appointments; arranges meetings; assists with special events; provides information,

including policies and procedures; may supervise, oversee activities, and/or prepare schedules for

student staff.

Greets visitors; responds to inquiries; operates single or multi-line phones, transfers calls, and

relays messages; sorts and distributes mail; photocopies, collates, and distributes various

materials; faxes documents.

Perform other duties as assigned

8/11-2/12

United States Postal Service: PSE Mail Clerk

Process the incoming and campus mail

Process outgoing mail/shipments

Provide customer service

Markup the undeliverable mail

6/2010-8/2011;

A Tooth Doctor For Kids: Lead Patient Service Representative

Welcomes patients and visitors, in person or on the telephone

Schedule patient appointments

Comforts patients of anxieties; answering patients' questions

Maintains patient accounts by obtaining, recording, and updating personal and financial

information

Helps patients in distress by responding to emergencies

Protects patients' rights by maintaining confidentiality of personal and financial information

Maintains operations by following policies and procedures; reporting needed changes

Contributes to team effort by accomplishing related results as needed.

Dental billing and coding and authorizing insurance claims

Creates and manages schedule for other PSR’s

Handles anything HR related for front office.

Maintains money/safe and bank deposits/withdrawals

11/2007- 06/2010;

University of Houston:Financial Aid Assistant 2 (2nd Key in charge)

Examines financial aid applications, and personal, corporate, and partnership tax returns to

determine if we have the complete details of each family’s financial situation necessary to make

an aid decision. Request clarification, and/or additional information as necessary

Responds to inquiries regarding financial aid application procedures.

Counsels applicants and their families on the financial aid process, requirements, and deadlines.

Verifies selected aid recipient’s information for accuracy, according to federal regulations

Responds to all general inquiries made via email regarding the application process.

Provides backup to Administrative Assistant in running, distributing, and mailing daily reports and

letters

Performs additional duties as necessary to meet the needs of the financial aid programs at the

College.

Handles anything HR related

Does closeouts for the day

References available upon request

Contact this candidate