Customer Service Data Entry

Verna D. Rand

***** ** *** **** ***# **** Houston, TX 77095-2425

********@*****.***

Phone 832-***-****

OBJECTIVE

Seeking a position where I can effectively utilize my expertise, to make a

positive contribution to the organization.

SUMMARY

I'm a dynamic, detail-oriented, self-motivated, and dependable professional

with 25 plus years' experience in Customer Services orientation, Taxes,

Booking keeping, and Oil & Gas. The ability to prioritize work in fast

paced/deadline focused environments, ability to communicate well with

diverse groups and individuals with minimal supervision.

PROFESSIONAL EXPERIENCE

JPMorgan Chase Bank Houston, TX

October 2010 - April 2012

Telephone Banker IV/Escalation Supervisor

o Maintain In-Bound calls via call center providing various requests

consisting of existing bank products.

o Delivered outstanding customer service to customers by executing various

financial transactions such as account balances, account transfers,

account profile updates, passwords and user ID resets, quick pay request,

submit customers complaints, and process wire transfer.

o Deepen client relationships by effectively referring bank products and

services

o Coordinates workflow to expedite and ensure work is completed in a timely

fashion

o Supervises, trains, Coach new banking associates to assist with

developing their customer service skills, cross-sell bank products to new

and established customers

Business Resources & Accounting Houston, TX

January 2000 - Current

Seasonal Tax Preparer/Accountant

o Prepare and reviewing, tax returns, provide accounting, financial

support, and Bookkeeping services

o Identify income tax issues, research applicable tax law, technical

conclusions and communicating conclusions verbally and in writing

o Consult clients on tax law for IRS in state of Texas rules and

regulations.

o Working with industry leading technology In-put data entry, fax, filing,

o Assist clients with IRS with customer relations; regards to returns; tax

rejection or tax issues.

Pennzoil Oil company/ Shell Lubricants Houston, TX April 1989 -

October 2002

Customer Service Rep-Operation

o Processing work orders into "SAP", change dates, code, or process proper

SKU numbers into correspondence with appropriate production lines.

o Cross-trained fellow associates to use various systems, for proper

shipment to company standard.

o Helped with the inside auditing as a Certified Internal Auditor, made

sure company site was staying in compliance with rules and regulation.

o Preformed Data entry entering plant shipment and dock loading

information

TECHNICAL SKILLS

10 Key (PBX) - Phone System Filing, Faxing Word

Processing

Scheduling Micro Soft Office Invoicing Windows and

Quick Books.

EDUCATION

Jefferson High School 1976 Diploma

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