Customer Service Sales

melissa ortiz

**** * **** *** ***** *

tucson, az 85706

Phone: 520-***-****

Cell: 520-***-****

E-Mail: *************@*****.***

Career Overview

I am an experienced and enthusiastic customer sales service representative with understandings of providing great customer service and resolving issues as well as having the ability to make great sales if needed. I am driven to reach company goals.

Core Strengths

active listening skills

seasoned in conflict resolution

energetic work attitude

top sales performer

telephone inquires performer

Customer service expert

Adaptive team player

Opening/closing procedures

Sharp problem solver

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience

April 2011 to January 2013

afni tucson, az

customer service sales representative

Organized weekly sales reports for the sales department to track product success.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Guaranteed positive customer experiences and resolved all customer complaints.

Educational Background

tucson college tucson, az

medical assistant

Continuing education in medical

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