Quality Assurance Customer Service

* ******** **. 336-***-**** Home

Jamestown, NC **282 336-***-**** Cell

**********@***.***

James Moore

Objective Director of Quality Assurance, Product

Development/Management. Extensive experience in

product Packaging, Testing, and Quality. Related

experience in Product Management, Manufacturing,

Sourcing, Transportation, Warehousing, and

Handling. Effective communication and team oriented

skills, as well as time management.

Experience 8/2011 to Present ANI

Mechanical High

Point, NC

Director of Sales & Manufacturing

Established and maintaining client portfolios.

Responsible for increasing sales to improve overall

cash flow.

Provide customer service from point of sale to job

completion.

Responsible for machine shop performance and

quality.

9/2007-7/2009 Home Line Furniture Philadelphia,

Pennsylvania

Sr. Director of Quality Assurance

Established and implemented packaging manual and

standards.

Developed new product and managed from conception

to manufacturing.

Reduced overall returns from 4.6% to 2.3% during

tenure.

Managed quality managers and inspectors

domestically as well as in Nicaragua, Brazil,

China, Malaysia, and Vietnam.

Reviewed and reported potential new factory

sources.

Implemented corrective action plans based on

monthly returns report.

Revised warehouse handling system to reduce

damages.

4/2006-8/2007 Progressive Furniture Claremont, NC

Director of Quality Assurance

Responsible for all Quality Assurance functions

company wide.

Implemented First Pass Quality System.

Returns were reduced from 1.94% to .54% during

tenure.

Assured in house Quality level by performing audits

and drop test.

Designed Packaging for new items and revised

packaging for high return units.

4/1983-3/2006 J.C. Penney Co. Plano, TX

Quality Assurance Field Inspector / Packaging

Engineer

Responsible for Quality Assurance Inspections at

assigned vendors.

Developed and implemented packaging standards for

international suppliers.

Traveled & trained Asian associates on inspection

and packaging procedures.

Reviewed and approved all packaging for both Retail

and Catalog furniture.

Specialized in furniture with cross training in

apparel, hosiery, and soft home.

Established and managed an I.S.T.A certified

testing laboratory.

References are available upon request.

Contact this candidate