Project Manager Management

DENNIS WESBECKER

**** ******* *****, ******* ******, Fl. 32953

C: 321-***-**** ******@*******.*** H: 321-***-****

IT PROJECT MANAGER / ITSM ITIL Manager

Highly experienced and accomplished IT Project Manager and ITIL Manager with a record of achievement supporting the US

Government Space Shuttle Program in core aspects including processing, launch, and recovery through IT leadership roles

under the auspices of large federal contractors including Lockheed, Northrup Grumman, and United Space Alliance .

A proven team leader committed to continuous improvement in the quality and delivery of IT Infrastructure, Enterprise

Services and ITIL implementation projects. Implemented fast paced and complex projects with cross functional teams for

Infrastructure Engineering, Data Center Operations, Database Administration, IT Security, Business Continuity and Disaster

Recovery, and Enterprise Services, on time and on budget. Coordinated and communicated Change / Release Management

project deliverables with stakeholders and vendors. Skilled in research, analysis, problem solving, defining and documenting

technical solutions based on business requirements, and vendor supplier management.

Extensive IT experience supporting key customers, stakeholders and the business, including NASA and Department of

Defense (DoD), through IT Project Management coupled with IT Service Management ( ITSM ) with a focus on Information

Technology Infrastructure Library ( ITIL ) principles.

CORE COMPETENCIES

Project Management ( PMP ) • Team Leadership & Motivation • Troubleshooting • Database Administration • Process

Improvement • ISO/IEC 20000 Foundation • Infrastructure Engineering • Six Sigma • Lean • CISSP • CMMi • ITSM ITIL V3

Expert ( Services Offerings & Agreements, Planning Protection and Optimization, Operational Support & Analysis, Release

Control Validation, Change Management, IPRC, Managing Across the Lifecycle )

PROFESSIONAL EXPERIENCE

United Space Alliance, LLC, Kennedy Space Center, Cape Canaveral, FL 1996 –2012

A Lockheed Martin-Boeing joint venture. Rapidly promoted through a series of increasing ly responsible leadership positions.

ITSM / ITIL Release Manager, Information Management (2008 – 2012)

Championed introduction and adoption of ITIL concepts and disciplines for the Information Management processes.

Held authority for ITIL / ITSM Release (Change) processes while serving as a key member of the ITSM Steering Committee.

Co-Facilitated ITSM program for Incident, Change, Release & Deployment, Problem, Asset Management, SLAs and Help

(Service) Desk utilizing IBM Tivoli (Maximo)

Configured and documented Release Management process to incorporate ITIL best practices, SDLC CMMI maturities, test

plans, Quality Assurance, asset / configuration management requirements, user training and documentation.

Established and chaired the Service Transition meeting to communicate upcoming changes with stakeholders and

conduct final project go-live readiness for major projects. Sitting CAB member.

Business Relationship Manager for Integrated Tier I, Tier II & Tier III Change assessments and business approvals.

Coordinated all major releases within Information Management with customers, stakeholders, and business processes.

Created Business Impact Analysis for risk assessment and data recovery timelines for Disaster Recovery plans.

Project Manager, Infrastructure Engineering Services (2008 – 2012)

Guided the efforts of professionals in multi geographical locations supporting Infrastructure of SAN, email, print, file, domain,

antivirus, patch and virtualization objectives. Work closely with stakeholders and business processes to ensure project

milestones are met.

Served as Project Manager on O/S patches, remote access, monthly security audits, security vulnerabilities and incidents,

backup administration, disaster recovery, business continuity, infrastructure monitoring (HP OVO)

Served as technical lead and point of contact for business, customer and interface with NASA and senior management.

Chaired Common Infrastructure Team to review functional and technical requirements for new initiatives

Lead multi department teams on Tier-3 troubleshooting, analysis, and mitigation.

CO-Facilitated server consolidation to virtualization with $37K reduction in maintenance and $102K energy savings.

Management including development of employee performance goals, appraisals and correct ive actions

Implemented Data at Rest project coupled with PII requirements.

DENNIS WESBECKER PAGE TWO

Project Manager, Platform Services (Data Center Operations) (2005 – 2008)

Ensured the continuity and security of 24x7x365 operations in two Information Management Data Centers. Worked in close

collaboration and supervision of diverse workforce comprised of Collective Bargaining Unit, Exempt, Non-Exempt, Purchased

Services and Third Party Vendor professionals in multi geographical locations.

Held authority for credential and accreditation certification, security configuration a rchitecture, and infrastructure

aspects for the Information Management Data Centers. Provided Service Help Desk Tier I and Tier II support.

Set the stage for effective and responsive disaster recovery, business continuity, and data center failovers. Developed

process controls, documentation and communication plan for emergencies, disaster recovery, power up, and power

down processes for the data centers.

Maintained Data Centers operations in both natural and mechanical disasters. Directed business continuity of operations

events for closures, failovers for hurricane related events, HVAC and power failure incidents and H/W & S/W failures.

Coordinated and managed H/W maintenance consolidation contract with external vendor

Project Lead, Database Administration (2001 – 2005)

Guided the efforts of Oracle and SQL Database Administrators tasked with maintaining and updating more than 100

databases in multi geographical location supporting company and NASA projects.

Drove improvement in technology while ensuring the uninterrupted delivery of mission critical services .

o Served as Co-Project Manager for PeopleSoft HRMS and Financials upgrad es from 6.0 through 7.5 to 8.9.

o Developed processes to support the introduction of Oracle Datagaurd recovery with high availability failover..

o Coordinated Business Continuity for Oracle and application upgrades and server migrations

Played a key role in technical support related to the investigation of the Columbia Shuttle disaster. Directed DBA’s that

backed up and secured data for use in following investigations. The team also developed the database for the grid work

and layout of the recovered shuttle components.

CAREER NOTES

Early career success (1988 – 2001) as a System Administrator and Information Technology Representative with companies

including Grumman, Lockheed, and United Space Alliance. Consolidated and managed multi-million dollar maintenance

contracts to reduce overhead costs from $14M to $8M.

EDUCATION

Bachelor of Science, System Science with minor in Management, University of West Florida, Pensacola, FL

CERTIFICATIONS

PMI PMP • CISSP • ITSM ITIL Expert • ISO/IEC 20000 Foundation • Lean 6 Sigma Greenbelt • CMMi Version (SDLC) 1.2 Trained

Institute of Certified Professional Managers (ICPM) – Certified Manager • ServSafe Certified Professional Food Manager

COMMUNITY INVOLVEMENT / PROFESSIONAL ORGANIZATIONS

Boy Scouts of America, Eagle Scout, Eagle Board of Review Panel / Board of Directors, American Red Cross – Space Coast

Chapter Mid Florida Region - Executive committee from 2005 to 2012 / FIRST Robotics, Field Supervisor, Orlando Regional

Committee / Toastmaster’s International, Advanced Toastmaster Bronze / National Management Association

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