Customer Service Project Management

Ernest J. Bolieu Jr.

*** ********* **., ******, **. 72022 phone: 501-***-**** **********@***.***

Project Leader/ Trainer/Document Specialist

Project Management and Testing/Training for End Users/ Proficient in Solidworks, Cadkey and Autocadd.

Service: Team and Project Management, assessment and creation of innovative documentation and training materials, Applications include electrical and mechanical drafting.

Software/Firmware: Assisted with the release of most software and firmware products.

Professional Accomplishments:

CT&T Inc. August 2010- March 2012. North Little Rock, Arkansas

I worked as a Autocadd Draftsman for a Utility based Company and

also learned the Opti system (AT&T Autocadd system)

MAGTEK INC., November 1985 – December 2008. Seal Beach, California

Draftsman, Mechanical, learned part number system, revised and updated drafting area and reorganized to fulfill department’s functionality. I became a Lead Person and later a Documentation Specialist, working with the IT Department. I assisted with developing a web-based part number system and vendor part number system for related documents. I also created standards for QA Department and training guidelines for Engineering. I was also in charge of scheduling, identifying and resolving issues that were first priority. I am skilled in Internal and External customer service. I enjoy being a team player and an approachable supervisor if assistance if requested by any member of the company at all levels. I also take on sudden urgent projects with a deadline that needs to be met at a timely manner.

U.S. Filter Corporation July 1980 – August 1985 Whittier, California

I worked as a Wireman in the Production Department for two years wiring controller panels for filtration systems.

In 1982 I was promoted to Engineering as a Draftsman to create and maintain schematics for the Panelboards and filtration systems.

Education:

Santa Fe High School – Graduated 1976

Los Angeles Trade Technical College - 2 years

Rio Hondo College, Cerritos Community College – General education classes

References available upon request

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