Customer Service Quality Control

Mark Lefkowitz

*** ****** *

Brooklyn, New York *1230

**********@*****.***

917-***-****

SUMMARY

. 15+ years experience in Quality Control in both wholesale and retail.

. Developed and implemented process and procedures to improve

operational efficiency.

. Provided high level customer support to high end clients such as Saks

fifth Avenue, Macy's and Aeffes.

. Organized, professional, courteous, energetic and analytical.

EXPERIENCE

David Richter Wholesale/Retail Jewelry 2010-

Present

Salesperson/Customer Service

. Provide information and pitch merchandise to clients.

. Take payments and run credit cards on purchases.

. Purchase gold from clients by weighing and calculating price.

Citra Trading Corp (Jewelry Import and Export Wholesaler)

1990 - 2010

Customer Service Manager (2000-2010)

. Managed customer service accounts to ensure satisfactory service.

. Developed and maintained customer account databases and relationships

with top clients such as Saks fifth Avenue, Macy's and Aeffes.

. Resolved conflicts with customers and major corporate accounts to

ensure continuity of satisfaction.

. Supervised team of customer service representatives.

. Oversaw cross functional work relations targeted to resolve issues

raised by customers.

Quality Control (1990-2000)

. Implemented process and procedures to improve operational efficiency

of orders placed.

. Planned, promoted, and organized training activities related to

product quality and reliability

. Used TOV system to track all orders.

. Specialized in Order and Inventory Control.

EDUCATION

Bernard M. Baruch College, New York, NY

. Bachelor of Business Administration, Cum Laude

Licenses/Certifications/Awards

. GIA Grading Certificate

. Citra Trading Customer Service Team Player Award

. New York State Licensed Real Estate Agent

SKILLS

. Microsoft Word, Excel, QuickBooks and Internet

. Bilingual English and Yiddish

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