Minal Chandrakant Ghelani

Mob: +91-839*-***-***: E Mail: abqzzv@r.postjobfree.com

To achieve professionals excellence in people environment where innovative

solutions is needed with task to extend my skill set and attains

professionals excellence through hard work and dedication.

MAHINDRA BEBANCO DEVEOPERS LTD. NAGPUR (Since June 2012 to till date)

(Working As Executive -CRM /SAP)

SAP Job Description:

. Handling SAP for CRM & Sales Module.

. Making Individual Account ID, for Customers Records.

. Making -Quotation Document, Sale Order, Billing Document, Account

statement, Mass Billing, Activity management for complaints, etc.

. Creating I- Base for Customers to lodge their Complaints.

. Making presentation through BUSINESS INTELIGENACE on Harmony EP to

make the all reports and Database of Capital turnover of company

during Financial Year)

. Coordinating with all Employees to upload their Income tax declaration

on SAP.

. Handling HR policies on SAP Such as Updating Employees KRA. Providing

guidance to them on MID Year Review, Reimbursement Process for

Medical, Travel and any other.

. Preparing Purchase Order, Demand Letter, Welcome Letter, Reminder

Letters.

CRM Job Description:

. Preparing Master Data of Customer with all Personal & Professional

Details for Monthly Project Updates.

. Making MIS reports on monthly review for Budget Analysis Corresponding

with Account Department.

. Preparing Presentation on Project Update for EC Board Meeting.

. Preparing Monthly Newsletter on Project Updates & Construction.

. Timely Preparing & Dispatching documents viz; Welcome Letter, Demand

Letter, Receipts of Payment, Allotment Letter to Customer for

Effective communication and smooth functioning.

. Guidance through Telephonic & Email to the Customer for Procedure

related to the Registry, Service tax, VAT and Other Legal Formalities.

. Corresponding with customer for Loan Processing, Bank NOC, and any

other document to be required.

. Follow up with Customer for Collection with the Proper Process of

Collection to achieve the targets.

. Maintaining the revenue collected & outstanding payment records of

customers.

. Maintaining a consolidated data of Call Centre Reports, Exhibitions,

Corporate Activities, MLDL Homes as well as walk-in customers'

enquiries.

. Participating in other activity, Go Greens, CSR, and Other campaign

activities.

. Strong analytical, problem solving, and conceptual skills with

demonstrated experience documenting and working through issues for the

purpose of gathering, documenting and implementing process

requirements.

MORAJ INFRATECH PVT.LTD. NAGPUR (Since Oct 2011 to June 2012)

(Worked as Sr. Executive - Projects & Customer Support)

Project, Sales and CRM Job Description:

. To attend and elaborate the customers about the project in detail

along with technical specifications.

. Maintaining the complete project data along with Inward & Outward

correspondences with Client & Customers, for smooth running of

project.

. Updating all Project record & Customer Data on HIS software.

. Maintaining & Handling the data of visiting customers for follow up in

future.

. Follow up with the customers till closing and after sales with respect

to available details.

. Maintaining data with progress of construction & updating the same

step wise.

. Collecting all documents from customers required for booking.

. Sending Allotment and Demand Letters to the customers as per

requirements.

. Visiting corporate offices (viz. MIDC Industries Assoc., NECO

Industries, Coca Cola, etc) and giving presentation & seminars to

generate leads.

Administration Job Description:

. Monitor the all Office requirements such as stationery and other

materials.

. To assist the site office & front office staff for day to day smooth

functioning

. Monitor and tracking of company vehicle.

. Monitor the leave / absentees.

. Coordination with all the concerned (viz. Mumbai Office, PMC, TUIPL,

Channel Partners.) departments as and when required for obtaining

information / report.

. Participating in the arrangements of events, party for the existing

customers to generate references from them.

FIRE ARCOR INFRASTRUCTURE PVT.LTD. Nagpur (July 2010 to Sep 2011)

(Worked as Customer Relationship Executive)

CRM Job Description:

. Updating records on ERP System.

. Master Data to be updated on ERP for timely reporting and tally

the report with accounts department.

. Maintaining records for leads generated, site visits, sales etc.

. Tracking records of all Inbound & Outbound Communications.

. Maintaining the details of Inwards & Dispatch of all documents.

. Timely feedback to customers for their complaints & Query.

. Organizing & Participating in Events & Exhibitions to generate

the more leads.

. Sending Thanking Letters for visiting in Exhibition then

inviting them for Site Visit.

. Responding to customer queries.

. Making & maintaining calls & Collection Summary.

. Preparing CRM weekly functioning report for reporting to Project

Manager.

. Participating in Functional & Marketing activities.

MADHUR COURIER SERVICES PVT. LTD. (June.2009 to June - 10)

(Worked as Executive- System & Document Controls)

. Handling customers

. Maintaining overall daily records

. Tracking details

. Daily coordinating with Head Office

. Tracking of Inbound & Outbound Couriers.

VODAFONE STORE, Wardha (July.2008 to June 2009)

(Worked as Customer relationship officer (Postpaid dept)

. Development of relationship with the customer

. Achieved the given target

. Handling the inward & outward transaction of the stock delivery.

. Handling the client's delivery data records very properly.

. Making the payment record of the Postpaid customers.

. Making outbound calls for the collection.

Competencies

. Excellent people skills.

. Good communication & presentation skill

. Good at handling customers queries

. Multitasking

. Good listener

. Team player

. Ability to Work Under Pressure

. Eager to learn new things

Academia

< Pursuing M.B.A. from Sikkim Manipal University.

< B.Com from Nagpur University in 2011 with 60 %

< H.S.S.C. from Maharashtra State Board in 2008 with 72 %

< S.S.C. from Maharashtra State Board in 2006 with 75%

IT Skills

< MS-CIT Passed by 84%

< MS-DOS, WINDOWS, MS-EXCEL, Power Point, MS -Word

< Internet,

< ERP ( Enterprise Resolution Programme)

< SAP ( System Application Programme)

< HIS ( Housing Industry Software)

< System Software Application.

Personal Dossier

Father's Name : Chandrakant B. Ghelani

Date of birth : 15th Oct. 1990

Nationality : Indian

Gender : Female

Religion : Gujarati (Jain)

Languages known : Marathi, Gujrathi, Hindi, English.

Quality : Self Belief, Eager to learn new

things, ability to take on responsibilities.

Address : Plot No.193, Swarna Ashish Colony,

Samarth Nagari, Sonegaon,

Nagpur -400025.

PLACE- Nagpur

(Minal Ghelani)

DATE

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