Sales Manager

Aileen Soares

**********@*****.***

**** ******* ***** • Pleasanton, CA. 94588 • Phone 408-***-****

objective

To use my skills and training in

customer service and recruitment to

further career in the Human

Resources field.

Experience

Clarity Consultants

2009-2012 Sourcing Specialist

• Utilized various channels of

candidate sourcing through

internet job boards, referrals,

resume database and direct

recruitment methods.

• Conducted and reviewed

internet searches to source

potential candidates, input

findings and track results

• Worked with MS Windows,

Bullhorn, Internet Explorer and

Online databases daily

• Worked with and directly

assisted recruiters on all levels

of recruitment.

• Responded to consultants

applying through third party

websites

• Maintained Recruiter inboxes,

general inboxes and contacted

consultants directly for

updated documentation.

Robert Half International

OfficeTeam 2008-2009

Staffing Manager

• Recruited, Interviewed and

matched skilled administrative

professionals with clients’

projects, temporary

assignments and temporary –

to-full time opportunities

• Selected well-matched

candidates to fulfill client job

orders in the Santa Clara,

Sunnyvale and Cupertino

areas

• Provided on-going

communication and career

guidance to candidates

• Developed client base by

marketing services via

telephone and in-person

meetings with key managers

to senior-level executives

• Participated in local trade

association and networking

events to increase

OfficeTeam’s presence in the

business community

• Resolved any customer

service issues quickly and

efficiently

New York & Company

2007-2008

Store Manager

• Supervised and executed

through the store management

team, the sales, brand, and

human resource functions of

the store.

• Drove multi-million dollar sales

volume, outstanding customer

service, management

development and visual

presentation within the store

• Protected company assets and

maximized profits by

controlling expenses in a

single store location

• Ensured maximum

productivity, profitability, and

compliance with company

procedures

Ann Taylor

2005-2006

Senior Assistant Manager/Human

Resources

• In partnership with Store

Manager, directed all activities

required to achieve all store

goals including sales

objectives, client services,

human resource management,

payroll and operating

expenses, loss prevention and

merchandise presentation

• Directed client service efforts

that are consistent with Ann

Taylor standards, to increase

transactions and capture client

opportunities

• Assisted with the development

of team to accomplish store’s

business objectives through

recruitments, selection,

coaching, engagement,

retention, and motivation

• Supported attainment of sales,

payroll, and inventory shortage

goals

• Completed daily execution of

merchandise presentation,

restocking, and recovery to

maximize productivity

• Understood the Ann Taylor

culture and ensured

compliance with all Ann Taylor

Values & Practices, and store

operational standards

• Additional responsibilities were

assigned by Store Manager,

District Manager, or Regional

Vice President as needed

Macy's West

2002-2005

Group Sales Manager

• Drove 10 million dollar

business and exceeded sales

goals by executing Macy’s

initiatives

• Reviewed and utilized reports

to implement action plans

focused on deficient areas.

Identified best sellers and key

items, as well as

communicated merchandise

needs to MTM’s and RMM’s.

• Partnered with Merchandising

team to plan and execute floor

moves, merchandise

placement and sales set-up

• Reviewed personal Selling

Area Scorecard monthly for

associate turnover, sales and

star rewards results.

• Established high level of

shortage awareness and

effectiveness

• Coached associates to

consistently deliver effective

selling behaviors resulting in

high customer engagement.

Reviewed and utilized

scorecards to provide

recognition, develop and

communicate strategies to

improve results

• Observed associates twice

daily through formal

observations focusing on

selling behaviors to ensure

associates ere providing an

outstanding shopping

experience to all customers.

• Ensured optimum sales floor

coverage and led selling

initiatives throughout the store

as needed

• Recruited a qualified team of

50+ selling focused associates

in the Young Collector/Dresses

and Suits/Seasonal and

Special Sizes departments

• Coached associates on

product knowledge by holding

in-store product trainings. Met

with associates in the

department weekly. Utilized

review process as a tool for

associate talent development,

promotion and advancement

• Served as Chairperson for

store Star Council team.

Developed events to increase

store moral and worked with

outside businesses and

agencies that offered

additional benefits to all

Macy’s employees.

Fundraised and oversaw all

charity programs with

Oakridge store

Training classes completed:

Performance through People,

Foundations for Service, Conflict

Resolution, Train the Trainer,

Situational Leadership, Connecting

with People, and Star Development

Wet Seal, Inc.

2001-2002

Store Manager

• Supervised and executed

through the store management

team, the sales, brand, and

human resource functions of

the store.

• Drove multi-million dollar sales

volume, outstanding customer

service, management

development and visual

• Protected company assets and

maximized profits by

controlling expenses in a

single store location.

Exceeded expected goal

resulting in additional bonus

for the management team

• Ensured maximum

productivity, profitability, and

compliance with company

procedures

• Created store events such as

fashion shows and client only

events to drive sales and

capture additional client

opportunities

Nordstrom

1999-2001

Customer Service Representative

• Provided excellent customer

service and maintained client

information, sizing, requests

and orders using client book

format

• Set and achieved personal

sales goals while supporting

the goals of the sales team

• Greeted customers in a timely,

professional and engaging

manner. Provided customers

with honest feedback

regarding merchandise fit and

style.

• Attended product knowledge

classes and seminars to gain

additional information for the

upcoming seasons style trends

• Performed daily department

maintenance tasks including

stock work, re-merchandising,

display, price, markdowns, and

merchandise transfers

Education

Foothill College

Presentation High School

References

Available upon request.

Contact this candidate