Customer Service Management

To Whom It May Concern,

Your posting for an Administrative Assistant indicated requirements that closely match my background and expertise. I have enclosed my resume, which summarizes my experience and education. I will be a great asset to your company because not only do I have knowledge in the property management field but I plan on implementing the most advanced strategies, technology and management skills within your organization.

I have maintained the highest performance standards within a diverse range of administrative functions within every position that I have held. In addition to completing the tasks within my job description I have always strived to learn those of others. This allows me to improve my work therefore improving that of those whose work coincides with mine. I have facilitated the implementation of new processes, which expedite our daily duties. In addition I have created forms that have advanced the level of organization within our office and that have been implemented in other sister offices, which in turn has saved the organization both time and money.

With excellent organizational and communication skills, an outstanding work ethic, and the ability to work well in both team-oriented and self-directed environments, I am confident that I will be a great asset to your organization.

I would like to express my gratitude toward you for taking time out of your busy schedule and reviewing my resume. I look forward to meeting with you and becoming part of your team. You can contact me by telephone at 909-***-**** or by e-mail at ****************@*****.***.

Sincerely,

Cynthia Tinoco

Objective

My extensive experience in administrative assistance and customer service will be a great asset to your company. It will bring forth new, creative and expeditious ways to complete everyday activities. This would increase your productivity levels and ultimately your profits.

Skills

• Great Organization Skills

• Detail Oriented

• Highly Knowledgeable in Word, Excel and PowerPoint

• Excellent Communication Skills

• Time Management

• Excellent Coordinating Skills

• Strong Computer Skills

• Enhanced Interpersonal Skills

Education

ITT Technical Institute – San Bernardino, CA 92408 September 2011

Bachelor’s degree in Business Administration with a 3.99 GPA. Major courses include marketing, finance, communication and management.

University of La Verne – La Verne, CA 93021 2007 - 2008

Completed my freshmen year in their Bachelor’s program for Business Administration.

Experience

County of Riverside, Department of Social Services – Riverside, CA 2012 - Present

Eligibility Technician I – Maintain cases for the CalFresh (food stamps) program. Conduct yearly recertification interviews over the phone, review the cases for completion and process the case issuing benefits to the customer. Review and process Quarterly Reports that are turned in every three months. Conduct reviews of all cases in order to make sure that eligibility was correctly figured. Verifying all income, expense and other changes such as household size, residency and employment.

* Please do not contact my present employer as I want to give my two-week’s notice at the appropriate time.

Greystar – Irvine, CA 2010 - 2012

Leasing Professional – Answering incoming phone calls and making calls to prospective residents in order to build rapport, assisting current residents with all of their needs from rent payments to maintenance requests and assisting prospective and new residents from the application process to their Move-In. Implemented new procedures that expedited both the application and move-in processes. I re-created office forms in order to enhance legibility and appearance. Also created an Excel spreadsheet that allows the staff to locate the owner of a vehicle that may be in violation of the parking rules and regulations quickly. Took over the assistant managers functions for several months, which included three-day notices, accounts receivable and lease renewals.

Beacon Property Management – Rancho Cucamonga, CA 2007 - 2010

Leasing Consultant – Answering incoming phone calls and making calls to prospective residents, assisting current residents with all their needs from rent payments to maintenance requests, assisting prospective and new residents from the application process to their Move-In. Was in charge of all resident retention activities including holiday functions and office decoration creating a warm and inviting environment. Took over the managers functions for several months, which included account receivable, accounts payable, move-out statements, bank deposits, time sheets, invoices, credit checks, marketing and took over all resident interaction.

Community Service

Rios De Agua Viva Church – Rialto, CA 2002 - 2012

Secretary – My duties involve the management of all membership information, creating and distributing forms for church use, creating all certificates for baptism and child dedication, and making sure the church remains in good legal standards in regard to permits.

Rios De Agua Viva Church – Rialto, CA 2002 - 2012

Sunday School Teacher – My duties involved preparing a class and activities that would allow the children to learn something as well as have fun. In the process I developed excellent organizational skills along with a great amount of patience.

Beacon Property Management – Rancho Cucamonga, CA July 1-30 2007

Coordinated and instructed two summer programs for 50-100 students between 2 Apartment Communities. In these programs I planned lessons and activities for a week.

Myers Elementary School – San Bernardino, CA June 2001 – July 2001

I participated in the Teachers in Training Program. In this program I assisted two kindergarten teachers with their daily lesson plan and activities.

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