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Customer Service Project Manager

Location:
Lawrenceville, GA, 30044
Posted:
April 04, 2013

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Resume:

JAMES HARTRIDGE

*** **** ****** ****

PH: 678-***-****

abqzy8@r.postjobfree.com

Lawrenceville, GA 30044

PROFILE Fifteen years of professional experience in project

management, project consulting and design. Proven quality

assurance experience with operational and leadership skills. Self

motivated, very energetic and comfortable

working independently with little or no supervision.

OBJECTIVE To utilize my professional management, communication,

marketing and analytical skills in a position with a competitive

Company that provides a product that creates innovating solutions that

best fits the need of each individual customer.

And a company that creates an all-inclusive

work environment that allows growth and success based on ability and

hard work.

PROFESSIONAL EXPERIENCE

BrightClaim, Inc. Personal Property (Contents) Adjuster, Norcross,

Georgia (2012 to Present)

Outside Personal Property Specialist-II (Contents) Adjuster

Responsible for performing on-site inventory (Contents) inspections with

the insured and provide excellent customer service..

Responsible for personal property losses to include Large loss, Commercial,

Residential, Flood and Fire losses.

Responsible for coordinating vendor services, such as contractors,

emergency repairs and restoration companies

Kemper Insurance, ICA Adjusters, Charlotte, North Carolina (2012 -

2013)

Fast Path Inside Property Adjuster / Loss Claims Specialist/Property and

Contents

Investigated and evaluated all relevant facts to determine coverage,

directly pertaining to HO3,HO4 and HO6 policy and coverages.

Determine reserves, settlement amount based on FA inspection, estimation of

ACV and RCV, contractor estimate and policy limits.

Provided excellent customer service to meet the needs of the insured, agent

and all other internal and external customers.

Using the latest software technology(Xactimate 27.1 and XactContent) when

preparing and closing out insured files.

Wrote denial letters, disclaimer letters, reservation of rights and other

complex correspondent to the insured.

Pilot Catastrophe Team Services, Texas, Alabama, Virginia, Florida

(2005 - 2012)

Fast Path Inside Property Adjuster/Loss Claims Specialist II, Field

Contents Adjuster

1. Responsible for investigation, evaluation, negotiation and resolution of

property claims pertaining to various perils.

2. Ability to define job scope, collect data and draw valid conclusions and

provide solutions to policyholders.

3. Using the latest software technology, (Xactimate 27, NextGen and

XactContent) when preparing and closing out insured files.

4. Our Clients included Liberty Mutual, Citizen, State Farm and Allstate.

5. Certification in Wind, Roof, Hail and California Earthquake Authority

Certification. FEMA (NFIP)

6. State Farm Auto Certification, using the latest software technology,

(Audatex and Mitchell system)

CDR Contractors Group Inc. Duluth, Georgia (2001 - 2005)

Project Manager

7. Planned, organized and managed the overall renovation of residential

and light construction projects.

8. Estimated and managed project costs, developed project proposals

in working directly with general contractors

9. Supervised subcontractors, General labors, Carpenters and Drywall

workers

10. Reviewed blueprints of residential building construction, renovation,

remolding and design

Charter Communications Inc. Duluth, Georgia (1998 - 2001)

Field Service Technician/Cable Installer/Contractor

11. Responsible for identifying and correcting technical problems related

to field operation

12. Underground installation of fiber optic and wiring cable for

residential and commercial construction.

13. Responsible for infrastructure design, wiring and installation of

integrated Smart Home System and Bundle Services.

EDUCATION

Bachelor of Science in Architectural Studies

Andrews University, Berrien Spring, MI

Georgia Property and Casualty License

Georgia Insurance Commissioner

Florida Property and Casualty License (Non-Res)

Florida Insurance Commissioner



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