Customer Service Project Manager
Resume:
JAMES HARTRIDGE
PH: 678-***-****
***********@*****.***
Lawrenceville, GA 30044
PROFILE Fifteen years of professional experience in project
management, project consulting and design. Proven quality
assurance experience with operational and leadership skills. Self
motivated, very energetic and comfortable
working independently with little or no supervision.
OBJECTIVE To utilize my professional management, communication,
marketing and analytical skills in a position with a competitive
Company that provides a product that creates innovating solutions that
best fits the need of each individual customer.
And a company that creates an all-inclusive
work environment that allows growth and success based on ability and
hard work.
PROFESSIONAL EXPERIENCE
BrightClaim, Inc. Personal Property (Contents) Adjuster, Norcross,
Georgia (2012 to Present)
Outside Personal Property Specialist-II (Contents) Adjuster
Responsible for performing on-site inventory (Contents) inspections with
the insured and provide excellent customer service..
Responsible for personal property losses to include Large loss, Commercial,
Residential, Flood and Fire losses.
Responsible for coordinating vendor services, such as contractors,
emergency repairs and restoration companies
Kemper Insurance, ICA Adjusters, Charlotte, North Carolina (2012 -
2013)
Fast Path Inside Property Adjuster / Loss Claims Specialist/Property and
Contents
Investigated and evaluated all relevant facts to determine coverage,
directly pertaining to HO3,HO4 and HO6 policy and coverages.
Determine reserves, settlement amount based on FA inspection, estimation of
ACV and RCV, contractor estimate and policy limits.
Provided excellent customer service to meet the needs of the insured, agent
and all other internal and external customers.
Using the latest software technology(Xactimate 27.1 and XactContent) when
preparing and closing out insured files.
Wrote denial letters, disclaimer letters, reservation of rights and other
complex correspondent to the insured.
Pilot Catastrophe Team Services, Texas, Alabama, Virginia, Florida
(2005 - 2012)
Fast Path Inside Property Adjuster/Loss Claims Specialist II, Field
Contents Adjuster
1. Responsible for investigation, evaluation, negotiation and resolution of
property claims pertaining to various perils.
2. Ability to define job scope, collect data and draw valid conclusions and
provide solutions to policyholders.
3. Using the latest software technology, (Xactimate 27, NextGen and
XactContent) when preparing and closing out insured files.
4. Our Clients included Liberty Mutual, Citizen, State Farm and Allstate.
5. Certification in Wind, Roof, Hail and California Earthquake Authority
Certification. FEMA (NFIP)
6. State Farm Auto Certification, using the latest software technology,
(Audatex and Mitchell system)
CDR Contractors Group Inc. Duluth, Georgia (2001 - 2005)
Project Manager
7. Planned, organized and managed the overall renovation of residential
and light construction projects.
8. Estimated and managed project costs, developed project proposals
in working directly with general contractors
9. Supervised subcontractors, General labors, Carpenters and Drywall
workers
10. Reviewed blueprints of residential building construction, renovation,
remolding and design
Charter Communications Inc. Duluth, Georgia (1998 - 2001)
Field Service Technician/Cable Installer/Contractor
11. Responsible for identifying and correcting technical problems related
to field operation
12. Underground installation of fiber optic and wiring cable for
residential and commercial construction.
13. Responsible for infrastructure design, wiring and installation of
integrated Smart Home System and Bundle Services.
EDUCATION
Bachelor of Science in Architectural Studies
Andrews University, Berrien Spring, MI
Georgia Property and Casualty License
Georgia Insurance Commissioner
Florida Property and Casualty License (Non-Res)
Florida Insurance Commissioner
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