Manager Customer Service

P.O.Box ****

Raton NM ***** 505-***-****

********@*****.***

Cynthia Wood

Objective To obtain a position in which I may utilize my abilities, training and professionalism.

Experience 6/2012 – Present Best Western Plus Raton Hotel Raton NM Hotel Manager Works closely with Ownership in overseeing operations of a 72 room property, including guest relations, front desk, housekeeping, maintenance, finances, teambuilding, and staff development. Responsible for the operation of all aspects of the hotel. Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques. Set up and opened a gift venue on site.

3/10-6/2012 Motel 6 Accor North America Santa Fe NM

General Manager

Responsible for the overall management and performance of a 118 room property including, without limitation, employee relation management, creating a sales environment, maintaining the quality of the physical assets, ensuring that our guest have a positive experience, assuring that financial goals and budget are attained, compliance with all laws and company policies, administration of required paperwork, (AR/AP/HR) and reporting and maintaining a safe, secure, hospitable and attractive environment for our guest and employees. Proactively participate in community organizations and maintain periodic communications with local government officials and industry groups. Have increased YTD sales 10%, Guest satisfaction up 2.3%, received SR VP Honorable Mention for productivity.

2/2008 – 3/2010 Food to You Odessa, TX

Restaurant Manager

Responsible for operations of restaurant with sales of $30,000 per week; #2 in country out of 58 stores. Responsibilities include P&L, AP, AR, Hiring, Training, Ordering and overall functions of operation.

10/2005-2/2008 Santa Ana Casino, Pueblo of Santa Anna Bernalillo, NM

Security Supervisor

Front line supervisor, charged with coordinating the activities of a particular shift. Responsible for ensuring the facility and public areas of the casino are secure by administering the objectives of the security department through subordinate personnel.

• Maintain security of the facility; Provide customer service.

• Supervise shift officers; ensure proper man-power is scheduled.

• Manage shift events, ensuring a clean, safe and enjoyable environment.

• Responsible for reporting as well as correcting reports of all infractions & incidents.

• Responsible for training of all new officers and ongoing training of all officers.

• Maintain policy and procedure and ensures safety & well being of the public and employees.

2004 – 2005 ABL Management Laurens County, GA

Food Service Director

• Manage County Facility of 500 beds and 230 meals off site feeding.

• Served approximately 15,330 meals per week.

• Managed Inmate Commissary.

• Supervised 5 employees.

Cynthia Wood (continued)

1999 – 2004 Corrections Corporation of America Estancia, NM

Transport Coordinator, Central Control / Master Control, STG / IA Sergeant

• Security Threat Group Investigations relating to gang activity and groups

• within a medium security correctional facility and maintained accurate records

• for Texas Department of Corrections and Texas Department of Public Safety.

• Internal Affairs investigations on Security and Civilian staff within

• a medium security correctional facility. Maintained reports and files for review

• by Texas Department of Public Safety and District Attorneys Office.

• Manage Booking and Transport Department; Supervised the movement

• of approximately 800-1000 inmates per week; Supervised thirteen (13)

• Correctional Officers and 8 Mobile Units.

1999 - 2000 Sandia Casino, Pueblo of Sandia Albuquerque, NM

Sergeant of Security

1997–1999 Chubby’s Restaurant Moriarity, NM

Shift Manager

1994–1997 Jenks Cafe Moriarity, NM

Assistant Manager

Additional professional activities • Assistant Editor, Big Pasture News; Grandfield, OK; ’81-’88

• Sunsoft Corp. Albuquerque NM ‘88-‘94

• Assistant Editor, Citizen News; Estancia, NM; ’94-2001

Awards &

Certificates

Received

CCA Employee of the Year 2003 American Justice Award, INS 2003

Appreciation Award, Sandia Pueblo 2000 Meritorious Award, CCA 1999, 2001, 2002, 2003

FEMA Incident Command System IS-00100 2007 New Mexico Alcohol and Gaming Server Certificate

Department of Homeland Security Frontline Responders Instructors Course (UNLV)

Incident Response to Terrorist Bombings (New Mexico Tech)

Santa Ana Certificates of Completion:

Report Writing Radio Communications Situational Awareness Incident Response & Control

Guest Courtesy & Guest Relations Area Designations & Duty Assignments Edged Weapons Course.

Minors in Possession of Alcohol Knowing Your Role in an Emergency Nonviolent Crises Intervention

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