Customer Service Technician

Caleb Cadeus

*** ******* *****

Irvington, NJ ***11

862-***-****? ******@*****.***

Objective: A challenging position in telecommunication, where my recent

acquired experience and training will contribute to the success of my

employer's organization.

SUMMARY OF QUALIFICATIONS

Experience in Digital Multi meter, T1 and T3 Installation Circuits,

Anritsu Cable

Testing,LTE, UMTS equipment, LMU Testing and troubleshooting

Knowledge of E911 support to 2g sites,TCP/IP,PC LAN

Experienced on Ericsson and Cisco Equipment full knowledge on cell-site

equipment layout,Fiber Optics,Fios

Essential experience in systems networking fiber optics cables,Cat5e wiring

Solid Background in GSM,BSC,NODE B,RNC,MSC, Wireless,Ran,CDMA,4G,3G,

2G,Wifi,Microwave,LTE installation,LTE upgrade, iRRH/nRRH Rf V2 head swap,

MRA-L card installation,Clear-wire equipment, and Satellite systems

Modernization

Knowledge in configuring network electronics,Switch Room,

Integration,Digital cross connect, Ericsson FSO field technician ?,FSO

field technician ? trained on Sprint Network

In-Depth knowledge of Mops procedures and testing methods,background in

telephony networks and various IP Networks

EDUCATION

Electromechanical Engineering Technology ? pending for May 2013

Union County College Cranford NJ

PROFESSIONAL EXPERIENCE

2007-2012 Verizon UMTS Field Technician

Passaic, NJ

( Conoga Installation, Ran and tested Fiber.

( Troubleshoot circuits with Verizon,Light-path,Lns,Bechtel.

( Maintained records and documented service delivery from trouble

tickets,wired 66 blocks installed Coaxial and Cat5 wires.

( Delivered quality service such as trouble shooting Cisco

systems,wireless networks, configuring circuits from network interface

central office to main interior telephone line and reporting outages.

( T1,T3 installation, brief knowledge of integration and cut over

transfers old technology to new

2002-2007 Cable-vision Lead Technician (Broad Band Express)

Union, NJ

( Designing, planning, constructing, managing and operating complex

cable network systems

( Installed data cable service from a copper interface.

( Grounding and bounding on a daily basis

( Monitored cable performance

( Provided customer service with troubleshooting and general assistance

( Extensive knowledge in computer based equipment and cable management

system

HONORS AND AWARDS

2009 Certificate of Excellence NJHSA

CERTIFICATIONS

2007

Verizon Higher Learning Training Facility

South Plainfield, NJ

2007 Network Systems Trouble shooting

Verizon Training Facility

South Plainfield NJ

2007 Gaffing

Verizon Training Facility

South Plainfield, NJ

2004 AC/DC Electrical Grounding

Union, NJ

2004 Telecommunication

Union, NJ

PROFESSIONAL AFFILIATIONS

2009-present Yele (non-profit organization)

Statewide

Member

2009-present Black Student Union of Rutgers New Jersey

New Brunswick, NJ

Contributor

2007-present Health Plus Chiropractic

Irvington, NJ

Contributor

VOLUNTEER EXPERIENCE

2010 Wyclef Jean Yele Foundation

During Haiti relief effort

Load packages onto Trucks, Fund

Raise

SKILLS

Bilingual (Creole) fluent in Haitian Creole

Excellent decision maker

Strong Interpersonal Skills

Proficient in Microsoft Office (Publisher, Powerpoint, Word,)

Knowledgeable in Internet/Web services and Electronic mails

References available upon request.

Contact this candidate