Engineer Customer Service

General Summary

Two years’ experience with Applied Materials metrology equipment

including Scanning Electron Microscopes (SEM Vision).

Able to operate testing tools such as Therma Wave, Surfscan, Omni

probe, four point probe and other measuring equipment.

Ability to perform high level and component level troubleshooting.

Process experience including dose matching, recipe

writing/optimization, particle troubleshooting, and new recipe

development.

Team leading skills.

Able to organize and conduct customer meetings, escalation plans, and

manpower scheduling.

Experience tracking system performance including wafer moves, system

utilization, Mean Time Between Failures and Mean Time To Repair on a

monthly and weekly basis.

Experience setting up spares inventory levels and forecasting

consumable stock levels.

Able to read schematics and mechanical drawings.

Extensive experience in performing Preventative Maintenance and Best

Known Methods

Experience with FAB automation equipment including wafer stocking

systems, robot transports, and clean way tracks.

Jonas Habte Home: 253-***-****

1541 SINCLAIR DR Mobile: 253-***-****

DUPONT, WA 98327 Email: *****.*****@*****.***

SUMMARY

Electronics engineer with over 3 years field experience. Positions held

include customer support technician, customer engineer, and systems expert.

Strengths include:

Excellent analytical skills and ability to draw logical conclusions from

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a limited set of data.

Team leading skills – Supervised a team of engineers.

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Computer hardware/software – Unix, Linux, QNX, Windows 7,

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Windows Server Clustering, BI tool, IP computers and many GUI

interfaces of semiconductor tools. Good understanding with SAP.

Customer service skills – problem solving, troubleshooting under

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pressure.

Excellent spoken and written communication skills. .

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Foreign language skills –German, Arabic, and Italian Helped to train

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technicians in countries outside the USA.

Use of electronic and network test equipment, read schematics and

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mechanical drawings.

PROFESSIONAL EXPERIENCE

04/11– 12/12

Intel, Hillsboro

DID, D1C AND RP1 (Hillsboro, OR)

Install, troubleshoot and calibrate Scanning Electron Microscope and robotic

equipment used in wafer handling systems, working position global

calibration, create scripts to run automation, identify defects and further

investigate using X ray Microanalysis, isolate particles and identify origin

review log and determine cause of failure and develop corrective measure.

Perform preventative and corrective maintenance. Evaluate new

software/hardware designs in an applications lab. Directly demonstrate

system functionality to customers. Review application errors, identify root

cause and find permanent solution.

07/07 – 06/11

Consultant

THE METZLER CORPORATION

Repair and refurbish computers as well as other hardware. Install and

configure software, provide over the phone tech support, and advise on

equipment purchases.

10/99 – 10/10

Maintenance Engineer

US NAVY

MILITARY EXPERIENCE:

Calibrated electronic testing equipment for power section (GE F404, F402

and F414)

I have 4years of QA and Production control experience in I level

maintenance environment.

While serving in AIMD Norfolk, I served as a T58 GE 402/ 16 mechanic.

Performing first degree repair of the T58 GE 402/16.

At NAS Sigonella Italy, I directly contributed in the complete disassembly,

inspection and repair of T56 A 14, T56 A 16, T56 A 425 and conducted

propeller repair.

Night shift production supervisor led 10 subordinates in providing

corrective and preventive maintenance on Departmental DC equipment.

Assigned as a collateral duty inspector, I have 3 years of experience in

maintenance inspection for work center 410, 411, 41L, F404 GE 402, F414

GE 400, T700, afterburner modules, and J52 turbojet engines and build up of

propeller assembly.

I worked as troubleshooter, inspected power sections, conducted 2nd degree

maintenance on auxiliary power units.

Worked on flight line, towed aircraft, supervised towing, replaced RGB’s on

C130, P 3 Orion, C 2/E 2’s conducted 1200 on a P 3 power section.

Rebuilt and repaired fuel cells, removed fuel controls while aircraft on the

flight line.

Qualified to drive forklift and various support equipment.

Qualified as a crane operator.

I have strong interpersonal skills and the ability to work effectively with a

range of people from diverse background.

1998 1999

Verda Verdian: Developed combat simulation for the US Army (C++

Programmer)

1987 1988: American General licensed life insurance sales in the state of VA

Education

09/93 – 06/97

FH Frankfurt of Applied science

Computer science (Frankfurt, Germany)

2007 2008

Completed Advanced Professional Sales School with a certificate

04/11 – 10/11

APPLIED MATERIALS

Metrology Engineer at Intel introduction (XI’AN CHINA)

Special Courses: Semiconductor platform/processes, Nanoscale Transistors,

Essential Physics for Nanoscale MOSFETs, Basics of Plasma Technology,

Troubleshooting Methodology, Emerging Device Technology Beyond Si CMOS

Scaling, SEMVision G4 IPTC, Intellectual Property Protection: Legal and

Practical Guidelines, Windows Servers, Linux, BI tool Windows Server

Clustering

Contact this candidate