Terminal Manager
Resume:
KEVIN HEDGEPATH
** ******** *****, ***********, **** Virginia, 26101
abqzw6@r.postjobfree.com
“… [Kevin] has provided collaborative support, operational leadership, and valuable guidance in support of sales objectives and achievement of client satisfaction.”
- Daniel Gayford, Director of Client Solutions
A&R Logistics,Inc.
REGIONAL MANAGER
QUALIFICATIONS PROFILE
Multifaceted, goal-oriented, and highly motivated professional with a distinguished career in leveraging exceptional leadership capabilities to optimize profitability, improve customer satisfaction, and streamline business processes.
Demonstrate comprehensive experience in effectively driving operations of various regions and locations to achieve outstanding results while maintaining adherence to goals and budgets. Utilize lead-by-example and participative approach in dealing with all levels of individuals across the organization to enhance employee collaboration and retention. Exemplify excellent customer service skills leading to several recognitions for consistently demonstrating the highest level of professionalism and dedication to deliver exceptional service to customers.
PROFESSIONAL EXPERIENCE
A&R Transport Inc. (A&R Logistics) - Parkersburg, WV
REGIONAL MANAGER 2010–2013
Staff and Operations Management:
- Held accountability of the entire trucking operations of various territories covering the terminals located in Ware and Springfield, Massachusetts; Philadelphia, Pennsylvania; Chesapeake, Virginia; Florence, South Carolina; Charlotte, North Carolina; and Parkersburg, West Virginia.
- Rendered keen oversight to approximately 200 people across the entire East Coast region.
- Took charge of expanding the utilization of company tractors, trailers, and employees; as well as in securing and maintaining company assets including rolling and non-rolling stock.
Regulatory and Safety Compliance:
- Guaranteed compliance of all terminal personnel with company procedures and managed expenses in adherence to the assigned budget.
- Conveyed information and conformed to company safety policies and engaged with quarterly safety meetings at assigned regional terminals.
Inventory, Budget, and Finance Management:
- Supported and coordinated with the Maintenance group in ensuring the availability of rolling stock for preventative maintenance and in dealing with service deficiencies.
- Took part in allocating annual budget as well as in evaluating budget against actual results.
- Worked independently or collaboratively with finance department in dealing with budget processes which included developing budget and establishing goals in line with the budget.
Customer Service:
- Ensured the delivery of high-quality customer service by examining revenue equipment post-service as well as by following proper tank wash procedures.
Staff Training and Development
- Leveraged articulate communication skills in developing peoples and processes as well as facilitating high-level meeting.
- Monitored staff levels and presided over the training and interviewing processes to ascertain its quality including driver discipline and ongoing performance.
KEY HIGHLIGHTS:
- Played an integral role in generating new opportunities to enhance business and increase customer rate in and outside the assigned region.
- Directed all efforts in decreasing out-of-route percentages and fuel expense by guiding terminal managers in upgrading fleet fuel economy.
- Drove company toward future growth and the achievement of maximum profits.
- Spearheaded strategic fuel initiative for the A&R Fleet which contributed great impact in the bottom-line.
- Pioneered the Terminal Manager Clinic to provide up-to-date information to new terminal managers on company standard as well as a refresher course.
- Received several Team Spirit Awards for showing outstanding effort in collaborating with teams and effectively managing business.
- Turned around underperforming region by managing its budget, fuel economy, maintenance, standards, and procedures.
TERMINAL MANAGER 2003–2010
Staff and Operations Management:
- Took full management of daily shipping, receiving, maintenance, and other operational activities at the designated locations.
- Leveraged management skills in assisting with scheduling; evaluating labor hours; and tracking delivery cost, storage, and all other operational activities.
- Carefully reviewed and establish short- and long-range operational strategy and planning.
Regulatory and Safety Compliance:
- Observed complete adherence to all company policies and procedures, safety rules, and governmental regulations.
- Maintained comprehensive awareness with existing and new regulations concerning labor, environmental restrictions, and hazards, in compliance with Department of Transportation (DOT); Occupational Safety and Health Administration (OSHA); Equal Employment Opportunity Commission (EEOC); and other agencies.
Customer Service:
- Guaranteed the delivery of cost-effective, on-time, and quality service to customers by organizing and managing the activities of terminal employees.
Problem Resolution:
- Performed thorough analysis and provided solutions to problems that arose.
KEY HIGHLIGHTS:
- Identified the requirements in boosting profits and streamlining processes by conducting comprehensive study of expenditure, financial, and operations reports.
- Determined goals and objectives to support business and maximize growth, profitability, and success.
- Designed and implemented training programs for all new and existing operations employees.
- Demonstrated professionalism through the appearance of all company facilities and equipment as well as through all customer relationships.
- Boosted company profitability by adeptly handling and controlling terminal expenses in line with budget guidelines.
- Effectively functioned as terminal liaison with local vendors and managed the purchasing of required materials and supplies that were necessary in performing day-to-day operations.
- Successfully maintained contamination-free terminal for four consecutive years from 2006 to 2010, which resulted to significant cost savings and superior credibility of the company to customers or shippers over the years.
Other Position Held:
TRUCK DRIVER 1990–2003
EARLIER CAREER
United States Army Armor Branch (Two Honorable Discharges)
19E30H SMALL GROUP INSTRUCTOR - FORT KNOX, KY, USA
TANK COMMANDER PLATOON SERGEANT - MANNHEIM, GERMANY
TANK GUNNER - FORT CARSON, CO, USA
TANK CREWMAN/ARMORER - CAMP CASEY, KOREA
TANK CREWMAN - FORT SILL, OK, USA
ONE STATION UNIT TRAINING (OSUT) FORT - KNOX, KY, USA
EDUCATION
ASSOCIATE OF ARTS IN BUSINESS ADMINISTRATION, In Progress
Grantham University, Kansas City, MO
PROFESSIONAL TRAINING
Projectionist Course Unit Armor Course Primary Leadership Development Course
Basic Noncommissioned Officer (NCO) Academy
German Head Start Combat Life Saver Course Instructor Training Course
AWARDS AND RECOGNITION
Terminal Driver of the Year: 2002, Louisville KY Company Driver of the Year: 2003
Army Service Ribbon Overseas Service Ribbon Noncommissioned Officer (NCO) Professional Development Ribbon
Army Achievement Medal (5 Oak Leaf Clusters) Good Conduct Medal (2nd Award)
Army Commendation Medal (1 Oak Leaf Cluster)
TECHNICAL ACUMEN
Microsoft Office Suite (Word, Excel, and Outlook) Total Mail, TMW Suite Management Software, and TMT Elemica Translink Qualcomm Fuel and Electronic On-Board Recording (EOBR) Electronic Web Logbook (ELOG)
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