Customer Service Manager

OBJECTIVE

To obtain full-time employment using my accounting, administrative and

computer skills in an organization that offers the opportunity for growth

and advancement.

EDUCATION

Bachelor's Degree in Accounting/Business Administration University of

Illinois at Springfield Graduation May 2013

Associate in Science emphasizing in Accounting Lincoln Land

Community College May 2009

WORK HISTORY

Southern Illinois University, Springfield, IL

Office Manager, July 2012- December 2012, Office Support Specialist,

October 2009-July 2012

Manage multiple state and federally funded grant project expenditures

totaling over $3,500,000 annually. Set up and maintained QuickBooks

AIS. Processed payments, receipts, purchase orders, invoices, and P-

card transactions and performed data entry using Oracle E-business

Suite. Generated Profit/Loss, Balance Sheet and Income Statement

reports. Served as a direct resource for information, procedures and

policy to project staff. Performed all human resource activities for

department. Recruit, supervise, develop and implement training plans

for support staff. Facilitated equipment and software purchases and

upgrades. Coordinate redesign of office and workspace layout with

vendors and other relevant stakeholders. Research product and service

details for comparison before purchase. Proof, approve and submit

print orders for marketing materials. Developed and disseminated

informational marketing materials. Coordinated meetings and maintained

project calendar as well as shared electronic file database. Proofread

and provided feedback for website pages and printed materials prior to

promotion. Served as primary contact for main campus, vendors,

customers, staff and other stakeholders.

Bank & Trust Company, Rochester, IL

Bank Teller, November 2008-October 2009

Accepted and posted payments to accounts as well as withdrawals and

transfer of funds from one account to another. Maintained a balanced cash

drawer of up to $10,000. Verified proof of homeowner's insurance and timely

payment of property taxes in accordance with foreclosure protocol. Prepared

correspondence and legal documents for filing with court system.

Koniaks Bar, Benld, IL

Bartender, August 2001-November 2008

Prepared and served alcoholic beverages and food while providing excellent

customer service. Responsible for inventory control and ordering supplies.

Maintained crowd control and adhered to state and local liquor/tobacco sale

laws.

Fanning Oil Company, Mount Olive, IL

Cashier, June 2000-August 2001

Handled all transactions of convenience store/gas station. Transactions

included fuel, tobacco, alcohol, lottery and grocery sales. Provided

excellent customer service in addition to daily cleaning and replenishment

of stock. Maintained a balance cash drawer.

Super 8 Motel, Staunton, IL

Assistant Manager/Front Desk Representative, June 1997-May 2000

Performed regular transactions of motel such as checking guests in/out,

making reservations, providing excellent customer service. Performed daily,

monthly and annual audit. Responsible for accounts payable and accounts

receivable invoicing and collection. Reconciled daily cash receipts, credit

card receipts and daily deposits. Managed mass reservation details.

Supervised housekeeping staff and assigned daily responsibilities.

OTHER RELEVANT EXPERIENCE

. GAAP Accounting, Government Accounting knowledge. System design, chart

of accounts management and payroll using Quickbooks, Peachtree and

Microsoft Accounting software. Microsoft Outlook, Word, Excel,

PowerPoint, Publisher, Access, Visio, SharePoint, and Project.

Experienced in Adobe Acrobat Professional 9/10. Typing: 50 wpm.

Various office machines.

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