Customer Service Manager

Anita Oatney

***** *** *******

La Quinta Ca. ***53

(760) 641- 8349

Objective:

To obtain a position where I am able to utilize the skills I possess in

management and finance, while experiencing a challenging, stimulating

environment. I desire a team oriented atmosphere that encourages personal

development.

Professional

Experience

Main Street Personal Finance, Cleveland TN ( 2013)

Accounting Clerk

. Process weekly expense reports for regional and general managers,

involving monthly Visa account reconciling

. Prepare daily cash report showing bank balances for 35 store locations

. Responsible for payroll conversion bi monthly, including ACH's to

accounts

. Manage A/P : post invoices, create proposal for payment, disperse

checks weekly

. Prepared month end reconciling of bank statements

. Responsible for banking relations including new accounts, bank

letters, signature cards

Whirlpool Corp., Cleveland TN ( 2012-2013)

Customer Service Representative

. Responsible for customer relations via phone line

. Managed call volume for daily shift

. Troubleshoot, diagnose and/or schedule service for customers

. Manage service technician schedules

. Assist with processing claims and adjustments for replacements when

necessary

Family YMCA of the Desert, Palm Desert CA ( 2009-2012)

Accounting Specialist

. Responsible for billing and receivables in accounting for the after

school program

. Processed 50-100 payments per day

. Reconciled accounts daily. Generated daily, weekly, monthly, and

quarterly reports showing profit and loss

. Generated receipts and annual tax return letters for families

Family YMCA of the Desert, Palm Desert CA (2007-2012) After

School Program Coordinator: Middle School Division

. Coordinated teams for four Middle School campuses to run daily

functions on individual sites

. Responsible for alignment of program to California State Standards

. Prepared curriculum, coordinated guest speakers

. Communicated with school administration any necessary information

about programs, staffing, students, or behavior issues

. Processed payroll for 40 staff twice monthly

. Responsible for inventory control and ordering, maintaining a budget

between $60-90,000 for each school site's operation

. Participated in recruiting of staff, hiring, training, and scheduling.

. Conducted quarterly staff development and training sessions

. Managed quarterly progress through assessment with parents and staff

ServPro Carpet Cleaning and Restoration, Palm Desert, CA (2006-2007)

Office Manager

. Managed customer service, via telephone and walk in clients

. Scheduled appointments for estimates and actual jobs

. Developed estimates, and claims for insurance companies and customers

. Processed payroll for 25 staff

. Responsible for all inventory control which included vendor contracts,

ordering,and maintaining inventory

Forever Lawn, Riverside, CA (2005-2006)

Office Manager

. Responsible for customer service which included product information,

quality issues, scheduling installations

. Maintained appointment schedules for 15 staff

. Processed payroll twice monthly for 25 staff

. Assisted with accounts receivable and payable processing

. Scheduled quarterly staff development trainings

. Developed and promoted advertising of the business

Southwest Community Preschool, Palm Desert CA (2003-2005)

Teachers Assistant

. Assisted in preparing curriculum for three year old class of 20

students

. Maintained safe environment and accountability at all times.

. Developed teacher/ parent relations

. Managed inventory control and maintained classroom budget for the year

Anita's Housekeeping Service Palm Desert, CA (2001-2003)

Owner/ Operator

. Established clientele

. Promoted confidentiality and trust with home owners

. Responsible for scheduling of appointments

. Processed billing, provided receipts and tax letters

Cabinet Art, Palm Desert CA (2001-2002) Assistant

Office Manager

. Responsible for customer service.

. Maintained appointment schedules for 10 staff

. Processed payroll for 20 staff twice monthly

. Prepared bids for housing developers

. Prepared billing for clients

. Processed accounts receivable daily

. Maintained inventory control for business

References available upon request.

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