Customer Service Sales
Resume:
J ENNY GONZALEZ
Long Beach, CA. 90805
*********@*****.***
SUM MARY
Proven sales ability and effective customer service skills. Extensive experience as a
manager in the retail industry with sales, merchandise, and customer service.
Demonstrated ability in t raining, development and management. H ighly effective in
motivating employees to meet and exceed targeted goals. Ability to communicate clearly and
effectively in all situations with great interpersonal skills. Fluency both orally and wri t ten
i n Spanish and English.
PROFESSIONAL EXPER IENCE
W ELLS FARGO BANK N.A, Beaverton, OR. 2011-2012
Credit Card Customer Service
Responsible for assisting customers with credit card payments and providing information
on accounts. Also to inform customers about interest rates and to provide important
i nformation to fit their financial needs. Assisted about 75-100 inbound calls daily.
T HE GOODWILL, Norwalk, CA. 2010-2011
Assistant Manager
Responsible for Productivity and daily goal budgets being met. Making sure all employees
a re t rained properly and motivate all team members. Organizing and cleanliness in
s tockroom and store front. Responsible for daily cash drops and cash registers.
C H IPOTLE MEX ICAN GR I LL, Los Angeles, CA. 2009-2010
Crew Member
Assisted customers with online orders as well as with phone orders. Also responsible for
cash drops on my shift. Train and motivate new employees. Make sure restaurant is
maintained clean and organized.
LADY FOOT LOCKER, Redondo Beach, CA. 2004-2008
Store Manager/Assistant Manager
Responsible for managing the third highest volume Lady Foot Locker store in the Los
A ngeles County district.
Managed customer service and sales team members in an effort to achieve company goals,
ensure adherence to company policies and establish a culture of ownership through
t raining, mentoring, and creating shrink awareness.
Responsible for analyzing electronic and verbal data regarding sales, customer loyalty
p rograms, payroll budget and inventory management to maximize performance and take
necessary steps to achieve daily and weekly sales goals.
Coordinated and implemented team building activities to maintain high employee morale,
develop team work and increase employee productivity.
K OHL‘S DEPARTMENT STORE, Seal Beach, CA 2003-2004
Shoe Department Supervisor
Administered daily department operations and supervised the overall performance and
p roductivity of three to seven employees with major emphasis on sales and loss prevention.
Trained and motivated department staff to meet daily, and weekly targeted sales goals,
w hich resulted in exceeding revenue sales and profit margin by four to seven percent
monthly.
Reduced department shrink losses by forty percent to lowest dollar amount in store and
d istrict by executing loss prevention, shrink practice and increasing awareness to minimize
i nternal and external theft.
EDUCAT ION
Wilson Classical High School, Long Beach, CA. 1997-2001
H igh School Diploma
M arinello School of Beauty, Portland, OR. 2012
SPEC IAL SKILLS
Fluent in Spanish
R EFERENCES AVAI LABLE UPON REQUEST
Contact this candidate