Manager Project
Resume:
Michael F. Pokrzywa
************@*****.***
Greensburg, PA 15601
Residence: 724-***-****
An experienced Senior Manager of Operations, with expertise in
manufacturing and service operations within multiple industries.
Demonstrated success directing development of organizations during periods
of high growth. Strong management and leadership skills, with ability to
motivate professionals and maximize levels of productivity.
Qualification Highlights
Manufacturing Management Engineering Management New Product
Introductions
Operations Management Lean Manufacturing Team Leadership
Service Management Process Improvement Organizational
Development
Professional Experience
Philips Respironics, Youngwood, PA January
2004 - November 2012
Senior Service Operations Manager
Responsible for all domestic service centers including 6 professional and
140+ technical employees. The four centers in PA, GA, TX and CA process
more than 2000 pieces per day for multiple business units, performing
repair, refurbishment and asset management of medical devices.
Drove 30% improvement in customer-facing metrics in local center; driving
similar results in regional centers.
Managed project to transfer service operation of Philips Lifeline from MA
to PA.
Implementing lean manufacturing techniques in service centers.
Introduce new products and support of new business units to service
centers.
Manage budget of $6.2MM.
Strategic planning of model mix and capacity in each center.
Service Manager
Manage team of 1 supervisor and 60 technical employees in service depot.
Responsible for daily throughput of 400 units per day, both repair and
refurbishment.
Improved team culture by developing leaders, establishing clear standards
and expectations for behavior and increasing employee engagement.
Reduced repeat failure rate 14%. Increased efficiencies 16%. Cut repair
turnaround time in half.
Improved layout of depot for improved organization and material flow.
Sony Electronics, Mount Pleasant, PA December 1998 -
March 2003
Production Manager
Managed 13 professional and 200-400 manufacturing staff and technicians in
assembly of televisions. Responsible for managing budget and meeting
productivity, quality and cost targets. Responsible for annual new model
introduction and peak season scale-up.
Increased daily rate by 67% while reducing required headcount by 14% for
base model over three years through lean manufacturing techniques.
Reduced manufacturing costs-per-set by 10 to 20% per year.
Reduced market claim rate by 15 to 50% per year.
Implemented Kaizen methodology to involve production teams in continual
improvement.
Managed $17MM labor and capital budget.
Reduced material spoilage by $75,000.
Michael F. Pokrzywa, page 2
Project Manager- Manufacturing Engineering
Managed staff of up to 23 industrial/electrical engineers and technicians
supporting television assembly. Responsible for production innovation, new
model process transfer, equipment development and maintenance, operation
sheets and process control systems, and general production support.
Reduced product write-off by $100,000 via Six Sigma project.
Improved efficiency of new model transfer process.
Promoted to Production Manager.
Cordis/ Johnson & Johnson, Warren, NJ April
1995 - June 1998
Manufacturing Project Leader
Managed 10 professional and 120 hourly employees in production of medical
devices. Responsible for productivity, quality, scheduling, training and
process improvement with compliance to GMP/ISO requirements and safety
policies. Responsible for capacity planning and managing the continued
increase in production volume.
Transferred three new stents from Development into Operations, including
validation and scale-up.
Completed five-month temporary assignment at plant in Switzerland, acting
as project leader for process transfer and start up of Polished Inspection
area; assisted in operations management.
Operations Team Leader
Supervised 100 employees in stent production. Accountable for
productivity, quality, training and process improvement with compliance to
GMP/ISO requirements and safety policies.
Increased capacity by 240% while improving productivity by 30%.
Helped create new process and HR policies.
Vistakon/ Johnson & Johnson, Jacksonville, FL
Manufacturing Team Leader April
1992 - April 1995
Supervised 100 employees in production of medical devices. Responsible for
meeting daily output and quality targets.
Implemented Natural Work Team system, successfully developing/mentoring
self-managed teams.
Reduced supervision by 50%.
Coordinated Certified Production Auditors and worked with cross-functional
team to improve auditing procedures.
Intra-corporate transfer to Cordis.
Previous Work History
Production Supervisor, U.S. Precision Glass, 1986 - 1992
Production Supervisor, Avant Industries, 1985 - 1986
Education
Iowa State University
Bachelor of Science in Industrial Technology
1985
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