Customer Service Manager

Ti - Tarold Vaughn

*** ******** ***, *******, ** 07203

862-***-****

*****************@*******.***

OBJECTIVE: To obtain a position within a company where I can utilize my

extensive education, skills, and work related experience.

EDUCATION:

Lincoln Technical Institute Union, NJ 2010-

2011

Electronic Systems Technician

. NCCER (National Center for Construction Education and Research)

Certified

. Fire Alarm Systems - Installation, designed, troubleshooting,

maintenance, testing, dismantling, evaluating, makes connections

and adjustments when necessary, followed safety practices and

inspection of fire alarms as per (NFPA) regulations also, ran

and stripped cables.

. Intrusion Detection Systems - Installing, designed,

maintenance, testing, troubleshooting, dismantling, evaluated,

repairing, and inspection of burglar alarms.

. Telecommunications -Telephony (creating telephone systems) for

commercial businesses, residential, also utilized Cat 5 and

Optical Fiber termination, trained on climbing poles along with

running and stripping cables. Punching down telephone blocks and

patch panels, crimping RJ45, RJ11, and BNC connectors.

. Computer Application (Hardware and software installation) -

Diagnose and repair hardware and software issues, trained on

providing technical setup for computers, laptops, copiers,

printers and other IT equipment.

. Audio Video systems - Installing and configuring IP and analog

CCTV (surveillance cameras) and DVR, designed, installed,

testing, inspected, upgrading, running and stripping cables,

Bloomfield College Bloomfield, NJ

1984-1986

. Business Management

. Member of Student Union

Union County College Union, NJ 1982-

1984

. Associates Degree

. Radio and Television Broadcast Club

SKILLS:

I am highly skilled due to extensive training in the field of low-voltage

technology, hardworking and dedicated. Gaining valuable experience working

in a residential and commercial environment assisted with broadening my

skills as a low voltage technician. 10 years management experience and

customer service, intermediate with Microsoft Word, Excel, and PowerPoint

along with utilizing Windows 98, 2003, and 2007. Due to my extended years

of customer service, I have developed excellent interpersonal skills along

with good written and verbal presentation skills.

Employment History:

Pereira Electric Edison, NJ March-2012-

July-2012

Low - Voltage Electrician

. Residential and commercial installation of fire alarm systems

. Creating telephone systems and cable systems using Cat-5 and

Optical Fiber

. Punch down telephone blocks and patch panels

. Crimping RJ-45, RJ-11and coaxial

. Audio Video systems - Installing and configuring IP and analog

CCTV (surveillance cameras) and DVR, designed, installed,

testing, inspected, upgrading, running and stripping cables,

. Wire pulling and electrical box install for Electricians

. Rack and stack work, closet work, putting together server racks,

patch panels

. Own basic telecom tools including: Punch down tool with a 66/110

blade, snips,

wire strippers, cordless drill, basic hand tools, Personal

Protective Equipment

including: Hard Hat, Boots, Safety Glasses, etc

Shop Rite Chatham Township, NJ 1998-

2012

Manager

. Inventory control utilizing a hand held computer.

. Assist workers with daily tasks such as training employees and

development

. Assist customers and vendors with sales

. Certified Fork lift and Power Jack Operator

I SS Architectural Livingston, NJ

1995-1998

Site Surveyor

. Blueprint Validation

. Continually exceeded daily production quotas

. Worked closely with Engineers, Architects, and Interior

Designers on site plans

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