Customer Service Management

Cynthia Downing

*** ********* ***** . ****** *****, NJ 08731

Phone: 609-***-**** . Email: ***************@*******.***

PROFESSIONAL PROFILE

~ Flexible ~ Dependable ~ Hardworking ~ Committed to Excellence ~

Highly approachable and motivated professional with demonstrated technical

and leadership experience in teaching, training, program management,

patient care, pharmacy services, and customer service. Approach assignments

with eagerness and vision, employing analytical and problem solving skills

to achieve maximum results and reach all goals. Well-rounded individual

with a diverse skill set and excellent interpersonal and communication

skills to foster strong relationships with all stakeholders.

Core Competencies Include:

Team-Oriented Work Environments Information Technology

Operations Management Relationship Development

Leadership & Personnel Training Administrative Duties

Needs Focused Customer Service Time Management & Organization

Proactive Planning & Problem Accurate Reporting & Record Keeping

Solving

Technology Skills: Task Stream, Microsoft Office Suite, Adobe Photoshop

EDUCATION & CREDENTIALS

Bachelor's Degree in Elementary Education - 2008

Richard Stockton College - Pomona, NJ

Bachelor's Degree in Sociology - 2001 Sociology

Georgian Court University - Lakewood, NJ - Honors: Theta Alpha Kappa

NJ Elementary School Teacher with Specializations (K-5)

Certificate of Eligibility with Advance Standing

Substitute Teacher's Certificate

Child Care Profession - Ocean County Vocational School

PROFESSIONAL EXPERIENCE

Barnabas health - Toms River, NJ 01/2013 - Current

Histology Lab Assistant

Send out slides to patients or other facilities for second opinions as

requested. Light data entry on Pathology reports. Deliver pathology reports

to Doctor boxes and on the hospital floors. File requisition sheets that

are completed. Communications through phone calls from Pathologist,

hospital staff, patients, and other facilities.

Children's Specialized Hospital - Toms River, NJ 09/2012 - Current

Recreational Therapy Assistant

Under the clinical supervision of a Certified Therapeutic Recreation

Specialist, plans and implements therapeutic, educational and diverse

recreation services to restore, remediate or rehabilitee the effects of

illness/disability as they interfere with the ability to lead a satisfying

leisure lifestyle.

Sung Star Academy - Toms River, NJ

06/2010- 08/2012

Teacher

Teach a preschool class of 12 students in all core subject areas with the

help of a paraprofessional. Organize and implement all classroom

activities, including circle time, learning centers, and play time.

Emphasize the development of life skills, correct behaviors, proper

manners, and fine and gross motor skills. Work closely with school staff

and students' families to make sure all students' needs are met.

. Create lesson plans that stimulate the emotional, intellectual, and

social growth of students while also encouraging students to work

towards independence.

. Work one-on-one with a child with sensory issues; design lesson plans

that include sensory-based materials such as water, sand, crushed

leaves, etc.

. Successfully got 98% of students to recognize their shapes and colors

by creating a matching activity

. Decorated and organized the classroom to create a positive learning

environment conducive to learning.

Shua Life Skills - Highland, New Jersey 04/2010 - 06/2010

Instructor

Instructed children in Pre-K-5th grade in various contract schools. Created

a positive teaching environment where children enjoyed moving their bodies.

Taught life skills to help children adapt to social situations and to

overcome obstacles that don't allow them to reach their full potential.

. Utilized positive reinforcement and non-emotional discipline as tools

to help the children reach a healthy level physically, mentally and

emotionally.

Barnegat, Jackson, Berkeley and Pemberton Townships, NJ 09/2008 - Current

Substitute Teacher - Elementary

Substitute taught for Pre-K-3rd grade classrooms in various schools,

instructing students in all core subject areas. Created and integrated fun

lesson plans at last-minute notice when teachers were unexpectedly absent.

Followed teachers' lesson plans and employed a proactive approach to

classroom management, curbing negative behavior before it began.

. Worked with a blind 3rd grade student, appropriately modifying the

instructional materials for the child.

Source4Teachers - Cherry Hill, NJ 09/2009 - 03/2010

Professional Substitute Teacher - Elementary

Provided quality educational experiences for students as a substitute

teacher. Gave regular teachers peace of mind regarding their return to

their classrooms, which allowed them to continue on schedule with their

lesson plans.

Cedar Creek Elementary School - Lanoka Harbor, NJ 01/2008 - 04/2008

Student Teacher - 1st Grade

Collaborated with Cooperating Teacher in a 1st grade classroom comprised of

28 children, including three self-contained mainstreamed for homeroom

activities. In addition, provided extra instruction to seven students in

reading, two in math, and five in speech. Assumed all duties of the full-

time classroom teacher.

. Created diverse and interdisciplinary lesson plans to reach students'

multiple intelligences, as well as audio, visual, and kinesthetic

learners.

Children's Home Society of New Jersey - Trenton, NJ 1/2006 - 5/2007

Child Summary Writer

Read case files of children who were going to be adopted. Created a summary

of DYFS (Division of Youth and Family Services) involvement, child's family

history, description of the child, and family involvement, which was to

serve as part of the consent package to use in the child's adoption.

Health Net - Tinton Falls, NJ 2/1999 - 8/2004

Claims Analyst/Pharmacy Services/Vendor Services

Researched and processed claims according to established policies and

procedures, coordinated Benefits claims, and performed retraction and

adjustment of claims. Utilized knowledge of drug utilization regulations in

daily communications with pharmacists, doctors, members, and mail order

services. Worked as a liaison with vendors Doral, Logisticare, and Block.

Investigated and resolved member complaints.

Meridian Health Systems - Brick, NJ 8/1992 - 1/1999

Dietetic Technician

Provided encouragement, support, and understanding to patients, and

assisted in the explanation of dietary restrictions and supplements.

Updated databases, menus, and the patient logs to appropriate support

staff.

**References Available Upon Request**

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