Maintenance Quality Control
Resume:
Alan J. Pahulick
**** ******** **** *****, **. **315
**********@*****.***
Work Experience
*/****-*/**** ***** Maintenance Manager Knight
Transportation, Carlisle, Pa.
Full time – 7:00 am –5:00 pm Monday-Friday
Responsible for management of large maintenance facility with over 150 semi-tractor
trucks and trailers.
Function as supervisor for shop technicians and parts managers, duties including but
not limited to reviews and performance planning, mandatory training, security
measures, orientations, mentoring, resolution of complaints and grievances and if
applicable, any disciplinary actions.
Responsible for oversight of all vehicle accident reporting to ensure all required items of
information are provided and that all reports and logs are prepared. Responsible for
investigation of accidents and assure accident reports are prepared and distributed to proper
authorities.
Responsible for performing investigation for any maintenance problems that may be other than
fair wear and tear, and flagged any possible defects and warranty problems on vehicles.
Monthly duties include providing oversight to ensure that all maintenance schedules were
followed and maintenance was completed in a prescribed and timely manner. Established
quality control measures to ensure that uniform standards of operator vehicle maintenance
were met. Responsible for oversight of written repair orders reviewing them for claimable in-
house warranty, billable labor and parts and final closure of work orders when completed.
Responsible for maintaining and operating within allocated budgets for maintenance costs and
tire costs for all fleet equipment. Initiated action plan to senior staff for increases/decreases of
equipment authorizations to the Table of Distribution and Allowances. Constant oversight of
vehicle specifications to determine replacement, weighing monthly mileage costs versus
vehicle capabilities. Prepared input for annual operating plan and funded budget for
maintenance department.
Responsible for verification and accuracy of all monthly charges, including building
maintenance, shop supplies, tools, outside vendors, and truck parts, to ensure all charges
were valid and accurate. Responsible for maintaining all records of these expenses.
Responsible for reviewing and approving any technicians expenses for example, any toll
tickets and credit card charges.
Responsible for development and implementation of shop safety procedures per OSHA
regulations, instructional seminars, and monthly safety meetings for all employees within the
maintenance facility.
Responsible for development, interpretation and implementation of all company policies and
plans for operations within the maintenance facility. Performed reviews and evaluations to
determine operational adequacy and effectiveness of services provided. Provided
recommendations for improvements or revisions to operating procedures as needed.
Coordinated outside vendors as required for roadside breakdowns of trucks and trailer
equipment to complete any repairs necessary and get the vehicle back on the road in a timely
manner.
Responsible for all purchased vehicles in the buy back program (Trade units) were
returned to manufacturer meeting all conditions and requirements as required within
the time limits as specified.
Responsible for state inspections and DOT regulations compliance.
Responsible for determination, justification and development of requirements for any owned
and leased vehicles needed in support of the company.
Responsible for daily performance data and workload reports to upper level management both
local and nationwide.
2/2005-9/2008 Service and Terminal Manager Priority Transportation, Etters, PA
Full time – 40 hours 7:00 am – 5:00 pm Monday-Friday
Responsible for management of maintenance facility with over 60 semi-tractor trucks
and trailers.
Function as supervisor for shop technicians, duties including but not limited to reviews
and performance planning, mandatory training, security measures, orientations,
mentoring, resolution of complaints and grievances and if applicable, any disciplinary
actions.
Responsible for oversight of all vehicle accident reporting to ensure all required items of
information are provided and that all reports and logs are prepared. Responsible for
investigation of accidents and assure accident reports are prepared and distributed to proper
authorities.
Responsible for performing investigation for any maintenance problems that may be other than
fair wear and tear, and flagged any possible defects and warranty problems on vehicles.
Monthly duties include providing oversight to ensure that all maintenance schedules were
followed and maintenance was completed in a prescribed and timely manner. Established
quality control measures to ensure that uniform standards of operator vehicle maintenance
were met. Responsible for oversight of written repair orders reviewing them for claimable in-
house warranty, billable labor and parts and final closure of work orders when completed.
Responsible for maintaining and operating within allocated budgets for maintenance costs and
tire costs for all fleet equipment. Prepared input for annual operating plan and funded budget
for maintenance department.
Responsible for verification and accuracy of all monthly charges, including building
maintenance, shop supplies, tools, outside vendors, and truck parts, to ensure all charges
were valid and accurate. Responsible for maintaining all records of these expenses.
Responsible for reviewing and approving any technicians expenses for example, any toll
tickets and credit card charges.
Responsible for development and implementation of shop safety procedures per OSHA
regulations, instructional seminars, and monthly safety meetings for all employees within the
maintenance facility.
Responsible for development, interpretation and implementation of all company policies and
plans for operations within the maintenance facility. Performed reviews and evaluations to
determine operational adequacy and effectiveness of services provided. Provided
recommendations for improvements or revisions to operating procedures as needed.
Coordinated outside vendors as required for roadside breakdowns of trucks and trailer
equipment to complete any repairs necessary and get the vehicle back on the road in a timely
manner.
Responsible for state inspections and DOT regulations compliance.
Responsible for daily performance data and workload reports to upper level management both
local and nationwide.
1/2004-2/2005 Shop Foreman Bare Truck Center/International Dealer Westminster, MD
Full time – 6:00am-4:00pm Monday – Friday, every other Saturday
Responsible for management of truck dealership service department.
Function as supervisor for 18 shop technicians, duties including but not limited to
reviews and performance planning, mandatory training, security measures, orientations,
mentoring, resolution of complaints and grievances and if applicable, any disciplinary
actions.
Responsible for preparation of work orders and research of vehicle warranties for all repair
work. Assigned work to specific technician based on their skill level or repair which had been
determined was necessary. Issued purchase orders for work completed by outside vendors.
Communication with both customers and major component companies for warranty approvals
and technical support. Submission of warranty claims for major companies (Cummins, Eaton,
Meritor including (CAT and Detroit as needed). Responsible for oversight of written repair
orders reviewing them for billable labor and parts and final closure of work orders and invoices
when completed.
Daily performance measurements to track technicians’ work performance both weekly and
monthly.
Responsible for tracking service department effective labor costs, effective labor rates and total
labor sales per month. Generated reports for management reflecting weekly and monthly
totals.
8/1999-1/2004 Technician/Shop Foreman Freightliner of Harrisburg /Lancaster, PA
Full time – Monday through Saturday, various shifts
Responsible for management of truck dealership service department. Handled all
customer inquiries and complaints.
Function as supervisor for 16 shop technicians, duties including but not limited to
reviews and performance planning, mandatory training, security measures, orientations,
mentoring, resolution of complaints and grievances and if applicable, any disciplinary
actions.
Responsible for preparation of work orders and research of vehicle warranties for all repair
work. Assigned work to specific technician based on their skill level or repair which had been
determined was necessary. Issued purchase orders for work completed by outside vendors.
Performed DOT/PA inspections, preventative maintenance, all diagnostics and repairs from
bumper to bumper, including electrical, engine, transmission and differential, air condition
diagnosis and repair.
Communication with both customers and major component companies for warranty approvals
and technical support. Submission of warranty claims for major companies (Cummins, Eaton,
Meritor including (CAT and Detroit as needed). Responsible for oversight of written repair
orders reviewing them for billable labor and parts and final closure of work orders and invoices
when completed.
Daily performance measurements to track technicians’ work performance both weekly and
monthly.
Responsible for tracking service department effective labor costs, effective labor rates and total
labor sales per month. Generated reports for management reflecting weekly and monthly
totals.
Summary of Qualifications
CDL (Class A)
PA State Inspection License (Class 7)
MACS Air Condition (Certified)
CAT Engine Electrical Training
Cummins EGR Air Handling
JOST 5th Wheel Operation, Maintenance & Rebuild
Outside Interests and Activities: Hunting, Fishing and Golfing
References: Available Upon Request
Contact this candidate