Customer Service Manager
Resume:
Deneil Thompson-Brown
Decatur, IL 62522
***********@***.***
Education
Richland Community College
Advanced Typing and Medical Terminology
Real Estate
Stonington High School
General Studies
Related Skills
Proficient in Microsoft Word, Excel, Power Point, and Access
Excellent communication, analytical, organizational, and customer service
skills
Detail oriented and skilled in Office Management, Accounts
Payable/Receivable, and Data Entry
Knowledgeable in office procedures, including telephone communication,
computer operation, and filing
Experience in purchase orders, requistions and balancing of multiple bank
accounts
Employment
Property Manager
Hickory Point Apartments Forsyth, IL
2009 - 2012
> Organized and maintained financial reports
> Compiled compliance reports within guideline set forth by the Illinois
Department of Housing Authority
> Communicated with management and tenants
Registration/Quality Review & Training Coordinator/Radiology Receptionist
Decatur Memorial Hospital
Decatur, IL
2000 - 2009
> Trained new registration representatives and audited work daily
> Scheduled and confirmed patient diagnostic appointments, surgeries,
and medical needs
> Communicated well with management, team members, and patients
> Computed patient information, insurance and demographics
Property Manager
Cardwell Companies Decatur, IL
1995 - 1999
> Managed over 120 rental properties within a fifty mile radius
> Utilized strong communication skills to develop rapport with tenants,
leading to increased satisfaction
Administrative Assistant
United Parcel Service Decatur, IL
1987 - 1994
> Assisted local dispatch offices and airports in load schedule
management
> Attention to detail, and willingness to learn
> Excelled in a high-volume work environment
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