Customer Service Administrative Assistant
Resume:
To Whom It May Concern:
Thank you in advance for taking a few moments to review my resume. I am hoping you
will find me to be a strong candidate for the Office Assistant position you currently have
available.
If you are looking for a friendly, outgoing, energetic person who is able to effectively
work in a busy environment and multi-task while providing quality customer service, I
would be a perfect match for your company. I feel I possess a strong positive attitude and
am truly a “glass is half full” type of personality.
I live locally here in Palm Springs and am available for immediate hire. After reviewing
my resume, I feel you will find that I meet all of the criteria you are seeking. I am hoping
my property management, vacation rental and administrative experience, as well as my
customer service ability will entice you to give me the opportunity to join your family
I assure you that you would find me to be a very quick study and an easily taught student
in any area that I might need to become more proficient.
I would very much appreciate the opportunity to meet with you and discuss my
experience in more detail and answer any further questions you may have.
I look forward to hearing from you.
Leslie Huffstutlar
951-***-**** (Cell)
*********@***.***
L eslie Huffstutlar
2801 Aver y Dr. #F18
Palm Springs, Ca. 92264
*********@***.***
Objective
To obtain a position with an organization where my skills, knowledge, experience and work ethic will be
acknowledged and utilized, as well a home where I can continue to learn, grow and expand.
Q ualif ications
Type 50+ wpm Multiple Phone Lines
Multi-task with Ease Client Relations/Customer Service
Management / Supervisory Exp. Computer Literate- Microsoft Office &
Training and Presentation Experience Word, Excel, PowerPoint
Materials & Equipment Ordering Maintenance Work Order Generation &
Appointment Setting Monitoring
Work Well Unsupervised Team Player
Self Starter Detail Oriented
Positive Attitude Personable
Confidential
Education
Currently taking classes at College of the Desert with the goal of obtaining a degree in Hospitality and
Property Management.
Have taken and passed the Principals Exam for Dept. of Real Estate.
Have attended several workshops and seminars on Client Relations and Customer Service
Have attended multiple Fair Housing Workshops/Classes.
Relevant Experience
August 2011 to March 2013
Country Club and Resort Rentals. Palm Desert, Ca.
Administrative Assistant
Greeted incoming guests and answered multi phone line system. Primary duties included acting as liaison
between homeowners and renters conveying requests and concerns to ensure guests comfort. I
structured all cleaning schedules, maintained inventory and was in charge of handling all Verizon issues
including cable, telephone and internet. I built strong relationships with homeowners and was intrumental
in helping them make upgrades to their homes. I designed and distributed information on local activities
and events, as well as informational packets provided to the incoming guest. I created work orders and
monitored thier progression to completion, sometimes performing duties deemed by work orders such as
small home improvements and troubleshooting myself. Scheduled appointments with vendors and
technicians, obtaining multiple bids when necessary.
October 2010-August 2011
Cost Plus World Market Palm Springs, Ca
Cashier/Customer Service
I was in charge of maintaining the orderly appearance and organization of the front end register stations
as well as responsible for the maintenance of the jewelry and garment department.
Responsible for maintaining outstanding customer service as per Company standards, processing sales
quickly, accurately and efficiently, cash register operations and safeguarding company assets. Ensure
that each customer receives outstanding service by providing a friendly environment, which includes
greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge
and all other aspects of customer service. Maintain an awareness of all promotions and advertisements.
Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
Communicate customer requests to management.
September 2009-Aug. 2010
Riverside County Housing Authority Riverside, Ca.
Public Housing Property Manager
Managed subsidized housing developments owned and maintained by the Housing Authority; performed
on-site caseload management, initial eligibility determination, and overall management of multiple (6)
residential communities throughout the desert area.
Determined applicants' eligibility and residents' continued eligibility for assistance in the Affordable Public
Housing program which includes reviewing past rental history, credit history and conducting criminal
background checks utilizing established timelines, agency policies, and federal regulations. Answered
questions and provided information to the public; showed housing facilities to prospective residents:
investigated and responded to requests and complaints from tenants; counseled and assisted residents
with problems related to their housing. Conducted move in, annual, and move out inspections for
residential units of the Affordable Public Housing Program; ensuring assisted units comply with HUD
requirements for decent, safe, and sanitary housing conditions; advised and assisted maintenance staff
and residents of unit maintenance needs identified from inspections or complaints; dispatched
maintenance staff promptly and conducted follow up inspections of completed work and repairs.
Prepared and executed residential lease or rental agreements between the Housing Authority and
qualified applicants; calculated security deposits; calculated residents' rent; initiated the collection of
delinquent rent payments, maintenance charges and/or late fees from residents. Submitted required
paperwork to the Public Housing Senior Development Specialist; completed weekly vacancy reports and
other reports as required.
Monitored the conduct of residents to insure compliance with house rules, regulations, and lease;
maintained written records, and reports of occupancy violations, disturbances and other infractions by
tenants and guests; served lease violation notices. Kept the grounds, trash container areas, parking lots
and common areas in a neat and orderly manner not allowing trash or debris to accumulate; patrolled
these areas every morning and continually throughout the day; reported or corrected safety hazards;
maintained security of the overall community at all times. Oversaw all maintenance purchases,
requisitions and purchase orders and opened and closed all maintenance work orders.
May 2007-Oct. 2008
MacMaster Islas Inc. / Select Plumbing Hemet, Ca.
Executive Assistant / Project Manager
Duties included but were not limited to: Assisting Vice President and Lead Foreman in everyday tasks
such as estimating, take offs, job costing, reading plans, ordering parts, scheduling and logging all heavy
equipment rentals, maintaining purchasing records and job files, obtaining information and compiling
specification books. Office duties included but were not limited to: Filing, keeping Lead Foreman’s
calendar & appointments, drafting and submitting Bids and Change orders, handling all returns and credit
requests, meeting with suppliers negotiating pricing on materials and equipment.
Sept. 2006-May 2007
Riverside County TAP Hemet Ca.
Office Assistant II - ACR Tech & Data Entry
While at the Riverside County Assessors Office, My duties were focused on Imaging, recording, indexing,
copying, filing and archiving all maintenance including drawing CCP’s (covered concrete patio’s) by hand
as well as on DDS, calculating cost for CCP’s, pools, spa’s and block walls.
While at the Registrar of Voters, I examined and compared and sorted voter registration cards. Verified
information for any inaccurate or inconsistent data. Responsible for scanning information into the system
for future input. Worked closely with my supervisor maintaining the handling and organization of
registration cards. Handled numerous incoming calls from voters, answering and questions and
addressing concerns from voters on election day.
March 2003-Aug 2006
Lender’s Depot Inc. Temecula, Ca.
Sales Manager
Going from Loan Consultant to Sales Manager, my primary duties included but not were not limited to:
Originating Loans, managing a team of loan officers of between 8-25, maintaining relationships with
wholesale reps, pricing loans and finding appropriate programs, scheduling, maintaining credit and
submission logs, responsible for training and the orientation of new loan officers as well as holding weekly
“Team Training”, running and reviewing credit reports. Training included, but was not limited to:
Attaining leads, Taking complete applications, Calyx Point input, Reading Credit Reports, Defining A
paper, Sub Prime and Hard Money loans, Pricing loans, Uploading applications, Reading rate sheets,
Obtaining online approvals, Prequalification vs. Pre-approvals, Overcoming objections, Understanding
doc type, Submitting full packages to Processing, Understanding the life of a loan from start to finish,
Office policies and procedures, Time management and Customer Service. To research several investors
for the best product and rate to meet the clients financial needs, Reviewing and proof read applications
and loan packages for accuracy and completeness, making sure each loan was in compliance with office
policy and governmental laws and regulations. Shift scheduling for events, shows and kiosk. I also served
as Administrative Assistant to the Vice President, I was responsible for
for customer relations, handling client complaints, concerns and questions Scheduling appointments and
maintaining progress reports and logs for weekly staff meetings.
May 2001-June 2002
Southwest Pain Control and Sports Therapy Palm Desert, Ca
Front Office Supervisor
Scheduled appointments, Handled multiple phone lines, Filing, Patient Records and Reports,
Patient/Client Relations, Ordered Supplies, Assisted Doctor and Physical Therapist with patients.
December 1999-April 2001
Disabled Transportation Palm Desert, Ca.
Transport
Transported patients in wheel chair or gurney to and from nursing homes, medical appointments,
hospitals, airports, etc. Responsible for maintaining the scheduling of the itinerary for patient
transportation with flexibility and patience for sudden and unexpected changes.
Jan 1998-April 2000
RP Management Cathedral City, Ca
On Site Apartment Manager 32 Units
Rent roll, Collecting rents, Scheduling needed maintenance, Keeping grounds clean and presentable
daily, Showing available units, Obtaining credit checks, Rental history verification, Employment
verification.
April 1998-December 1999
Desert Surgery Associates Palm Springs, Ca.
Administrative Assistant
Scheduled appointments, Handled multiple phone lines, Filing, Patient Records and Reports, Patient/Client
Relations, ordered Supplies, Medical Billing, Assisted Doctor with patients at the various offices when short
staffed.
Contact this candidate