Manager Customer Service

MICHAEL L. CARTER

**** ******** *** * Beaverdam, VA 23015

804-***-**** * *********@*****.***

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Production Supervisor - Manufacturing Industries

** ***** ** *********** ********** supervising Production, Quality, Safety,

and Cost Control for a large bedding manufacturer and plastics

manufacturer. Measurable strengths in improving work processes and work

procedures in support of Continuous Improvement Programs. Consistently

meet aggressive production deadlines. Excellent interpersonal skills.

Collaborate with customer service teams to identify and remedy quality

issues. Well-versed in all aspects of production, including inventory

management, quality improvement, safety programs, scheduling, and

maintenance. A strong supervisor able to train and motivate teams to peak

performance.

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PROFESSIONAL EXPERIENCE

HILEX POLY Richmond, VA

Present

PRODUCTION SUPERVISOR

Ensure plastic product is produced in an efficient manner at the best cost.

. Responsible for maintaining 75% OEE by tracking and maintaining uptime

. Responsible for ensuring operators are fully trained and are aware of

all safety requirements for each machine

. Conduct monthly training to test operator knowledge

. Track hour by hour production and downtime

. Coach and counsel associates to improve performance

. Hourly checks for quality on finished product

. Create standard work for daily audits of 5S/Housekeeping, Safety, and

Productivity

. Attend daily and weekly operations meeting to cover all business

related issues

. Audit layered Standard work for leads and operators

. Audit scrap by operator and machine and create corrective action for

scrap above tolerance

. Conduct STOP audit daily and report findings to plant manager

. Work with office manager on scheduling of machines and deadlines

. Responsible for implementation of Lean initiatives driven by Kaizen

events

SIMMONS BEDDING COMPANY Fredericksburg, VA November 1996

- 2012

PRODUCTION SUPERVISOR May 2006 - 2012

Responsible for the implementation of manufacturing and delivery schedules

ensuring timely and efficient production of high-quality bedding products

at the best cost

. Lead production staff of 40+ associates - exceed production goals by

10%

. Organize and supervise the daily manufacturing functions of the

departments adhering to production schedules

. Coordinate with the Production Manager and other departmental Plant

Supervisors in order to attain production, delivery, cost, and quality

objectives

. Ensure production of high-quality products in accordance with quality

standards, making sure the production is in a safe and efficient

manner

. Ensure the cost effectiveness of the production process - control use

of raw materials, strict adherence to scrap program to reduce waste,

and schedule and control labor to prevent excess hours, downtime, and

overtime

. Identify opportunities for Kaizen events, including the identification

of quantifiable and sustainable results

. Recruit, interview, and make selection recommendations

. Provide initial and on-going training and evaluation to assigned

production personnel related to job duties and performance

expectations, job processes, equipment, and quality and safety

programs

. Develop short and long-term reallocation plan for any surplus workers

- adjust personnel for worker shortage to fulfill daily production

. Manage performance with production staff and take necessary corrective

actions through coaching and counseling

. Coordinate with staff and management members to provide information on

metrics - ensure preparation and monitoring of information related to

hourly, daily, and ad hoc reports as required

. Conduct daily service calls to discuss safety, production, and issues

. Complete timely performance reviews with all production staff using

two-way dialogue

. Responsible for daily operations in absence of the Production Manager

and the Materials Manager

. Conducted quarterly inventory

Key Accomplishments:

V Improved productivity by 10%

V Improved efficiency from 55% to 65%, which in turn drove cost per

piece down by 11%

V Maintained Outstanding Safety record with zero incidents for four

years

V SHARP Certification from OSHA (42nd company in VA)

V Championed the Scrap Program, which reduced scrap by 50%, through

the Reduce-Reuse-Recycle Program, which allowed for a sizeable,

positive impact to the P&L's bottom line

V Certified in Lean Manufacturing

Michael L. Carter

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PRODUCTION LEAD June 2000 - May

2006

Assisted Production Supervisor in daily production

. Provided leadership, communication, and work direction for associates

in the assigned department by delegating responsibilities, assigning

tasks, and participating in workload, as needed

. Drove and held accountability for department by controlling costs,

reducing waste, and performing efficiency checks

. Assisted in assembly of product in absence of associates

. Responsible for communication between associates and the management

team

. Reviewed time cards and filled out production reports

Key Accomplishments:

V Employee of the month two times as Production Lead

CLOSER / COILER / UPHOLSTER November 1996 -

June 2000

Produced mattress and box springs

. Retrieved mattress and box springs from conveyor lines and finished

product according to quality standards

. Learned mechanics of machines in order to repair and eliminate down

time to increase efficiency

. Responsible for inspecting bedding for conformance to specifications

and orders

. Maintained high level of efficiency to meet goals

Key Accomplishments:

V Employee of the month two times as Production Associate

DIVERSIFIED MAILING Fredericksburg, VA January 1995

- September 1996

MACHINE OPERATOR

Responsible for operating machinery to fulfill customers' mailing needs

. Operated mailing equipment for timely and accurate mailing of nearly

30 million pieces of mail annually

. Material handler for several machine operators to ensure production

goals were met timely

. Maintained high-level of production to meet deadlines

EDUCATION / CERTIFICATIONS

. Forklift Certification (Electric Sit Down and Stand Up Models)

. Safety Certification (OSHA)

. Lean Six Sigma Training (2011)

. Lean Management Training (2006)

. Dale Carnegie Classes (2005)

. Communication Classes (2002)

. Caroline High School, Milford, VA (June 1996)

COMPUTER SKILLS

. J D Edwards Enterprise One

. J D Edwards AS400 System

. Microsoft Excel - Microsoft Word - Microsoft Outlook

. ITP (TimeCard - Supervisor Desktop - Harvest Engineer)

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