Manager Project

Christopher N. Wagner 716-***-****

*********@*****.***

Objective

To obtain a key management position which offers a diverse work environment, immediate

challenges and career opportunities.

Qualifications

● Dedicated manager with a strong work ethic and motivation to expand knowledge and skill sets

● Experienced in project management, repair services, and customer service

● Adept at communicating effectively with customers, vendors, and staff

● High experience in Inventory management and purchase levels

● Skilled in all aspects of Microsoft operating systems, Office, Project and PC hardware

● Hands-on experience with routers, switches, VOIP systems, and structured cabling / patch panels

● 16 years of working knowledge with RG-6, Category 5/6 Ethernet, and cable applications

● Advanced troubleshooting skills for solving PC and Mac issues

● Certified in CompTIA A+, Symantec Ghost Solution Suite, MS Project Lvl 1

● ECC - Associates degree - Computer Science - 2001

Employment History

2/11 - Current

Operations Technical Support Supervisor

McKesson Pharmaceutical, Central Fill Buffalo NY

● 15-18 average direct reports and 60+ total indirect reports - Material Handlers

● 1 Direct Report - Facilities Assistant

● Managed Inventory of equipment and also product Cycle Counts

● Project coordinator for all IT related upgrades or installations

● Operated production environment working directly with staff on a daily basis

● Network Administrator for 40+ workstations, multiple servers and Cisco VOIP systems

● Maintained automated conveyor system / HVAC / and all other in-house equipment

● Designed and implemented new systems to increase quality and efficiencies

● Maintained surveillance system equipment - DVR with over 50 CCTV cameras

● Oversaw buildings and grounds maintenance

● Developed scheduled preventative maintenance plans in line with production goals

11/05 -2/11

Technical Support Services Assistant Manager / Network Administrator

University at Buffalo, UBMicro IT Support Services

Initially hired as a Service Supervisor, supervised a technical repair staff of 8-12 employees. Promoted to

Assistant Service Manager after 2 years and after a restructuring became Lead Network Administrator.

● Network Administrator for 50+ workstations and multiple servers

● Personally repaired over 2,000 laptops, desktops, and servers

● Investigated and resolved customer quality and service complaints, ensuring customer satisfaction and repeat business

● Recruited, hired, supervised, scheduled, and motivated a staff up to 50 and directly up to 12

● Launched new programs for repair services with incentives for customer support and satisfaction

● Project Manager for development of E-Commerce Solution and integration into new POS system

● Microsoft Windows XP, Vista, 7, Symantec EndPoint Solution Suite, Symantec Ghost Solution Suite

04/04 – 11/05

In-Field Cable Technician

Comtec of WNY Inc. - Buffalo NY

● Unsupervised in-field cable installations

● Complete cable installations from telephone pole to TV set or High-speed modem

● Troubleshoot and fix High-speed Internet issues onsite at customer’s homes

● Digital Cable, High Definition Cable and High-speed Internet configurations

● Trained new technicians for residential cable installations

● Adelphia / Time Warner Subcontractor

12/97-9/03

Lead Network Engineer / Manager

Parkside Computing - Buffalo, NY

● Manager for installation and configuration of commercial and residential networks

● Provided onsite customer support for servers and workstations

● Skilled in problem solving and troubleshooting of Cat5, Cat5e and Cat6

● Designed, installed and service residential and commercial data cabling systems

● Recommended hardware and software upgrades and new purchases to customers

● Performed troubleshooting and repair of PC hardware and software

● Comp TIA A+ certified

Projects while at Parkside Computing

Adelphia Cable Subcontractor 8/99-2/02

Buffalo Municipal Housing Authority Organization-Wide Cabling

HomeIT (Home Information Technology) Residential Networking Division

Employment History - Construction Field

4/03 - 1/04

Shop Foreman

Iroquois Corp - (Oneida Concrete) - Lackawanna, NY

● Reinforcing steel fabrication and basic welding

● Operated and maintained on hydraulic shears

● Customer estimates and quotes

● 400 + hours loading and moving steel up 4 tons using a forklift

9/02 - 4/03

Project Coordinator / Carpenter

Clarence Wall & Ceiling - Clarence, NY

● Drywall Carpentry

● Basic estimating and job costs

● Managed all incoming and outgoing blueprints

● Performed maintenance on internal Cat5e network on a Microsoft Platform

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