Customer Service Assistant

KARLA GOMEZ

**-*** ***** **** ***, Palm Desert, CA 92260

Residence: 760-***-**** Cell: 760-***-**** Email: *****************@*****.***

PROFILE

Bi-lingual support professional with progressively responsible experience in the areas of administrative operations. Practiced in prioritizing and managing day-to-day administrative tasks. Effective at balancing the competing demands of multiple projects.

Professional interpersonal and communication skills demonstrating diplomacy, tact, and discretion. Able to employ a strong customer service orientation to build, and maintain, strategic business and client relationships.

Proficient computer skills in Microsoft Office 2007 (Word, Excel, Access, Publisher, Outlook), C-IV, Novell GroupWise, and Image Now. Knowledge of modern office procedures including operating standard office equipment.

ADDITIONAL KEY AREAS OF EXPERTISE

Self-Starter * Typing 40 wpm * Bi-lingual English/Spanish * Exemplary Customer Service * Multi-tasking

* Time & Task Organization * Calendaring * Filing * Data Entry *

EMPLOYMENT BACKGROUND / TRANSFERABLE ACCOMPLISHMENTS

Riverside County Department of Public Social Services – Cathedral City, CA

NACF/GR Division

December, 01, 2011 – August, 08, 2012

Eligibility Services Clerk – TAP

Under the supervision of the NACF/GR Eligibility Supervisor, conduct CalFresh pre-screening and other interviews with applicants using standardized forms to obtain personal, family, and financial data required to determine eligibility for one or more public social service aids. Provide applicants with standard forms and requests that routine verifications are returned with completed forms, review forms for completeness when returned by the applicant, and may assist clients with completing application forms. Record verifications of birth, citizenship, income, property, and other required information according to standard procedures into C-IV database system, image and index required forms and verifications into an established filing order. Manage caseload effectively and efficiently. Respond to routine telephone calls or lobby visits from applicants reporting changes in their circumstances, or requesting information on the status of their application or case.

Riverside County Department of Public Social Services – Indio, CA

NACF/GR and Medi-Cal Divisions

September, 23, 2010 – February, 09, 2011

Office Assistant II - (TAP)

Provided assistance and information to CalFresh and Medi-Cal applicants in accordance with established procedures. Distributed standardized forms, explained processes, and reviewed completed forms for discrepancies. Conducted pre-screening interviews to obtain pertinent information regarding income, household status and expenses, to determine eligibility for public social services aid. Extracted and inputted information in C-IV database system. Established and maintained effective working relationships with Eligibility Technicians and Eligibility Supervisors. Responsible for answering applicant phone calls, routing phone calls to appropriate personnel, scheduling appointments, and taking messages.

KARLA GOMEZ

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Riverside County Department of Public Social Services – Indio, CA

Medi-Cal Division

November, 10, 2009 – September, 22, 2010

Office Assistant I – (STEP)

Provided assistance to Medi-Cal applicants using standardized forms to obtain personal, family, and financial data and effectively communicated the qualifying process. Responsible for verifying factual information required for eligibility determination, following established rules, regulations, policies, and procedures. Prepared and maintained accurate and detailed documents associated with eligibility processes. Imaged, indexed and catalogued forms and documents into Image Now system. Received and routed calls from the public, and provided information regarding public social services aid.

Atria Hacienda Assisted Living Facility – Palm Desert, CA

February, 02, 2002 – January, 06, 2009

Assistant Supervisor/Server

Escorted residents and guests to tables, presented menu, recommended food suggestions and answered inquiries regarding food preparation and ingredients. Followed-up with residents, ensuring their food selections and dining experience was satisfactory, and immediately corrected any problem. Completed transactions efficiently and effectively. Maintained clean and organized work stations, replenished linens and tableware when necessary.

Brighton Gardens Assisted Living Facility – Rancho Mirage, CA

March, 03, 2002- May, 05, 2004

Caregiver

Assisted patients with walking, light exercise, eating, grooming and dressing. Administered medications as directed by physicians and nurses, recorded date, time and prescription information after each dose. Answered phones, took and distributed messages, scheduled doctor’s appointments and medication refills. Performed light housekeeping duties which included changing the bedding and linen.

Education

Cosmetology International School of Beauty – Palm Desert, CA

Graduate – 2008

Palm Desert High School – Palm Desert, CA

Graduate – 1999

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