Manager Assistant

EMPLOYMENT HISTORY

Law Office of Donald J. Gagnon III 2012 - 2013

Legal Assistant

Interview clients for the purpose of compiling their financial portfolio. Enter compiled data into Bestcase Bankruptcy Software to prepare for attorney.

Draft and file numerous documents with the U.S. Bankruptcy Court, Central District of California using Bestcase, to include Motion to Modify Plan or Suspend Plan Payments, Debtor’s Motion for Authority to Incur Debt, as well as their accompanying order.

Perform various duties as directed by attorney.

Guthy-Renker 2010 – 2012

Quality Compliance Analyst

Verified and investigated over 5400 individual product batch tests. Conformance to pre-approved standards was necessary to ensure the safety and quality of every batch created. Personally responsible for the discovery and correction or disposal of over 200 products that failed to pass.

Responsible for the physical review of over 200 company products to include detailed inspection of product artwork and its conformance to safety and quality standards. Review of product samples and associated artwork is necessary to maintain a professional appearance as well as to ensure safety compliance. Personally corrected over 75 products while maintaining 100% accuracy.

JPMorgan Chase (formerly WASHINGTON MUTUAL) 2006 – 2009

Regional Executive Assistant

Manage and support ‘float’ staff. Interview candidates and hire as appropriate. Create monthly employee schedule. Communicate with float employees regarding performance and counsel as needed. 93% employee retention rate.

Provide direct administrative support to the District Manager as well as the region’s 28 branch managers and their staff.

Compile and disseminate individual branch production figures on a weekly, monthly and yearly basis. Compile production data used to gauge branch performance for incentive awards as well as for annual manager’s reviews.

Communicate effectively and efficiently in both verbal and written forms with customers, employees, District Manager, group staff and other departments as needed.

Esterline Defense Group 2000 2006

Payroll Assistant

Responsible for the accurate and timely data input of over 900 government contract employees on a weekly basis.

Compilation of bi-weekly tax schedule data as well as the accurate dissemination of this data to all necessary parties.

Marketing Assistant

Create and maintain spreadsheets for a variety of budgetary data to include employee labor hours and physical inventory purchased. Data compiled is essential for ensuring strict adherence to project budgets.

Pivotal in the smooth-running order and operation of a joint nation project to build a defense manufacturing plant in Cairo, Egypt. Responsibilities included arranging hotel, flight and other travel arrangements and all necessary Visa, passport, immunization requirements as well as emergency evacuation arrangements.

United States Air Force 1985 2000

Communications-Computer Systems Supervisor

Supervised 20 individuals, providing leadership to personnel in both work-related tasks as well as general Air Force orientation. Received three Air Force Commendation Medals for consistent outstanding performance.

As Mission Lead for an experimental satellite program, provided integral software recommendations. Responsibilities included downloading satellite telemetry data as well as maintaining continuous Earth-satellite contact. Participated in all space shuttle missions during this time.

Responsible for accurate collection and routing of voice communications within the worldwide satellite network as well as the collection and distribution of both classified & unclassified message traffic to and from agencies throughout the world.

Responsible for the Job Qualification Training of all military members within my organization. Accomplishments include:

• Creating a series of Equipment User Guides, complete with step-by-step instructions and diagrams which, at the time, were designated as the ‘Air Force standard’.

• Created a specialized Goal-Oriented Task Program which succeeded in reducing operator training time by 32% while increasing productivity over 67% creating clearly-defined obtainable goals.

• Established a series of supplemental quizzes that enhanced operator knowledge of existing work-related procedures and increased operator proficiency by over 60%.

Scheduled work assignments and coordinated training requirements for subordinate personnel.

Evaluated personnel performance, maintained personnel training records, and provided appropriate guidance.

Lockheed Technical Operations Corporation 1996 1998

Mission Training Developer - Sunnyvale, CA

Researched and authored lesson plans and accompanying training materials for Flight Director training for four individual National and International satellite programs.

Responsibilities included document research, information compilation, data processing and delivery of completed product to customer.

EDUCATION & QUALIFICATIONS

• Certification in Paralegal Studies, San Jose State University; March 2013. Trained in Westlaw and Bestcase software .

• AA Degree in progress, Psychology, College of the Desert, Palm Desert, CA, 2004 to present

• 15+ years of experience in Microsoft Word, Excel, PowerPoint and Outlook.

• 55 WPM

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