Customer Service Manager

Connie Slade Gregory

**** ******* *****

Columbus, Georgia 31906

Home Phone: 706-***-****

**********@***.***

profile

Strong background in healthcare, including patient care.

Hard-working team player with great communication skills, motivated and

dependable.

Computer skills include: Microsoft PowerPoint, Microsoft Word, and

Microsoft Excel.

experience

DHR Georgia State- Muscogee County Department of Family and 2006-2012

Children Services

Social Services Case Manager- Under general supervision investigates,

provides follow-up in cases of child abuse, neglect, and exploitation.

Provides follow-up interventions, and initiates required services

assessments, evaluations of services, facilitates services, and case

management. Ensures that case plan requirements are met, and prepares

client, and case for discharge from services.

The Social Services Case Manager determines the level of risk,

implements services, and evaluates the effectiveness of services.

Explains and models behavior modification techniques with clients.

Develops case plans, monitors progress, and takes appropriate actions,

including intervention form the Courts. Facilitates family team

meetings.

Serves as a liaison between contracted service providers, and community

resources.

Muscogee Manor and Rehabilitation Center - Columbus, Georgia 1999-2006

Certified Nursing Assistant

Work in nursing home settings. Responsible for numerous and diverse

patients.

Assisted patients in grooming, walking, dressing, personal hygiene, and

good humor.

Maintained professional and accurate records of care and confidentiality

Guardian Care of Ahoskie - Ahoskie, North Carolina 1997 -

1999

Certified Nursing Assistant I & II

Worked in nursing home and hospital settings. Responsible for numerous

patients.

Assisted patients in grooming, walking, dressing, and personal hygiene.

Maintained accurate records of care and confidentiality. Monitored blood

sugar levels, and administered tube feedings, inserted and removed

catheters, and IVs, applied sterile dressings to provide wound care.

Army and Air Force Exchange Service - Fort Drum, New York 1990 -

1994

Store Associate

Responsible for setting up, taking inventories on, and taking down

promotional merchandise.

Took special orders, completed lay-a-ways, and performed other cashier

duties in customer service department.

Kept records and entered necessary data in computer.

Executed price changes, and sweepstakes drawings.

EDUCATION

Troy University - Fort Benning, Georgia 2004

Graduated with the degree of Master of Science in Management with a

concentration in Healthcare Management.

Columbus State University - Columbus, Georgia 2003

Graduated with the degree of Bachelor of Science, Magna Cum Laude.

Received the Health Science Award for the year of 2001-2002. Was honored

by the Minority Advising Program for Academic Excellence in 2003.

Roanoke-Chowan Community College - Ahoskie, North Carolina 1999

Obtained certificates for Nursing Assistant I and II, as well

as an Associate In Arts Degree.

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