Translations, Interpreting, Business Analyst, Project Management

RAFAEL A. NIEVES DAVENPORT FL/SAN JUAN PR, USA - PHONE: 787. 449. 0409 -*******@**********.***

Professional Networks: http://pr.linkedin.com/in/rafaelnievesmba - http://twitter.com/Neotranspr

SUMMARY OF EXPERTISE

ENTREPRENEUR - MBA

IT _ TRANSLATIONS_ INTERPRETING_MARKETING_ BUSINESS ANALYSIS _FINANCIAL _WEB/ONLINE SERVICES

Accomplished technology professional with progressive career record spanning over 15 years of Professional Services, Translations,

IT, Business and Financial Management experience. Visionary strategist focused on bringing profits, value for investment to enterprise

systems, customer retention, and business innovations. Responsible for developing client relationships; increasing customer

satisfaction; meeting sold and billed services revenue commitments; cost reduction, finance, project management and maintaining

executive relationships while negotiating high risk situations. Past performance in bringing innovative revenue-generating products to

market, implementing cost saving integrated solutions, and overhauling business processes to improve efficiency and productivity.

Key Areas of Knowledge:

ELECTRONIC DATA INTERCHANGE BUSINESS DEVELOPMENT

SYSTEMS MANAGEMENT/SECURITY CUSTOMER RETENTION

WEB DEVELOPMENT STRATEGIC PLANNING

PROCESS IMPROVEMENT TRANSLATIONS/INTERPRETING

CONSULTING DOCUMENT MANAGEMENT

PROPOSAL GENERATION BENCHMARKING

FORECASTING SOCIAL MEDIA

ACCOUNTS MANAGEMENT PRINTING SERVICES

BUSINESS TRANSFORMATION COST ANALYSIS

BUSINESS TRAINING PROJECT MANAGEMENT

LOGISTICS NETWORKING/ONLINE SOLUTIONS

FINANCIAL PLANNING DIGITAL IMAGING

PROFESSIONAL EXPERIENCE

Neotrans Document Solutions LLC

Davenport, Florida /San Juan, Puerto Rico

A prestigious document management and translation services agency in PR, the Caribbean and the USA

www.neotranspr.com

Sr. Project Manager/English and SpanishTranslator-Interpreter 2009 to Present

Head of Document Translations, Interpreting and Document Management Projects. Provider of interpreting services in courts,

depositions and business to business environments. Specialist in document translations, proofreading, editing and desktop publishing

for online/walk-in clientele, local/federal government, the US Military, and the private sector. Document scanning specialist applying

experience in indexing and digital image creation, in addition to secure file sharing administration, and online storage. Pro audio and

audiovisual expert providing services for interpreters, presenters, conferences, and special events among others.

Accomplishments: Boosted 75% of company revenue by handling all legal, medical, medico-legal, business, educational,

immigration, forestry, scientific, military and technology document translation projects. Obtained 67% cost reduction on quality

control by applying innovative proofreading and editing techniques for accuracy on all specialist and technical translations.

American Express TRS

Guaynabo, Puerto Rico

One of the largest credit card services corporations in the World

Corporate World Headquarters in New York, USA

Project Analyst 2006 to 2009

Assigned to the Merchant Services division providing: technology support, financial planning, project management, investment

optimization, network development, infrastructure management and web tool applications. Countries supported: Puerto Rico, US

Virgin Islands, Caribbean (Non – US) and Panama markets. Duties: Increased volume revenues of $1.6 billion per year by providing

day to day support to merchants on transaction processing products and software. Analytic tasks included: monitoring over 11

million transactions per year ensuring successful processing. Accountable for increasing 35% of profits by enabling merchants and

banks to process American Express transactions by certifying end to end processes and new products certifications. Achieved cost

reduction on 42% by Migrating outdated mainframes into modern systems and processes, implementation of new technologies

devices, and online services product administration. Increased transaction volume and product acceptance on 40% by designing and

providing technology products trainings, presentations and consulting to clients (e.g. AEE-Electric Power Company of PR, Universal

Insurance, Transcore – Auto Expreso, Wendco – Wendy’s, and Government of PR, among others) also to American Express account

executives and corporate teams applying Train the Trainer business training practices. Achieved overall cost savings of 200k by

providing support to all areas, including online services, projects development, merchant acquisitions, financial/expense management,

accounting, and cost reduction strategies. Achieved department savings by 50% while maintaining transactions database

administration, network sharing processes, budget management, Point Of Sale support and leader of business continuation

planning/recovery for the Caribbean region operations. Also by developing, networking and maintaining strategic liaisons with IT

teams, financial institutions, vendors and suppliers.

Accomplishments: Awarded as Employee of the Month in March 2008, by bringing additional profits upon contributing in cross-

functional duties to help achieve the company’s goals. Also Winner in 2nd place of Business Transformation - Innovation Contest 2008

in LAC (Latin America) by creating cost savings ideas involving technology solutions (estimated savings: 5MM).

World Sites International (WSI) / Websoft of P.R.

San Juan, Puerto Rico

One of world’s largest web development companies in the technology industry.

Corporate Headquarters in Toronto, Canada.

Internet Consultant 2004 to 2005

IT Consultant for web development, design and hosting. Active sales, presentations and marketing with customer visits. Techni cal

assistance support within selling process. Assist on LAN/WAN Network environments, website artistic creation, programming, FT P

management, graphic design development, e-commerce, content language translation, proofreading, management of website

content, update/upload and client on-site training. Coordinate domain acquisition, hosting services, email accounts management, and

Search Marketing. Interrelate intimately with multiple industries and at all levels and participated in and lead account strategies,

business seminars and planning sessions with corporate teams.

Accomplishments: Successful sales on accounts bringing over 100k in revenue: Dominos Pizza PR, COSVI Medicare Services, CDC

Caribe Int’I Freight Forwarders, and Fitness Warehouse Equipment Wholesalers among many others.

Xerox Corporation

San Juan, Puerto Rico

One of world’s largest Printing Systems companies in the technology industry.

Corporate Headquarters in Rochester, New York.

Customer Relations Group Representative 1997 to 2003

Leveraged internal and external/client relationships to navigate and resolve issues. Accomplished 50% of savings as an expert in the

use of network shared database to document, monitor and resolve vulnerable client situations upon assuring retention within the

markets of Puerto Rico and the US Virgin Islands. Also ensured 35% of incoming revenue by managing equipment warranty

procedures; replacement, delivery, customs clearance and installations. Managed analysis of incoming customer surveys to ensure

internal processes are corrected and resumed efficiently. Boosted 50% profits on contract renewals by creating customer claims

resolution planning to keep tracking of action items upon assuring client satisfaction, in addition to travel/visits, and calling of clients

to perform reviews, capture feedback, identify customer needs .

Accomplishments: Major accounts managed with my support helped bring in million dollars in revenue per year to our region.

Some of those were: Citibank N.A., Universal Insurance, and Dept. of Health of PR, US National Guard, Johnson & Johnson –

Janssen, Flour Daniels, Avon, Chevron Phillips, and Ortho McNeil among others.

SKILLS AND LANGUAGES

Computer literate: PC – All Windows Operating Systems, MS Office Suite: Small Business and Professional Editions ( Word, Excel,

PowerPoint, Access, Project, MS Outlook), Publisher, Net Meeting, Explorer, Windows Server. Internet: Explorer, Mozilla Firefox,

Google Chrome. WebEx, Quote Werks, Adobe: Illustrator/Acrobat Professional Ed, Photoshop, InDesign, Acrobat, Cs3, Light

Room. HTML, Snag it, Lotus Notes and Contact Management (ACT), TRADOS Studio 2011, Mobile Devices:, Blackberry, Android,

Mac iOS. Web Database Internet/Wireless Connectivity, FTP, VoIP Software (Skype), Paypal, MIS and Social Media Account

Management (Facebook, Twitter, LinkedIn, Youtube, and Goggle + among others), for Business Purposes, Development and

Networking. PC Software, Hardware Installations, POS Programming and Certifications . Also Web Consulting, Web Content

Management, Search and Email Marketing. Interpreting, Document Translation, Editing and Proofreading for English and Spanish

Languages.

Languages

Source Languages: English/Spanish – speak, read, type, write and translate fluently at expert level.

Native Language - Spanish

Additional Languages - Japanese /Portuguese – Speak at novice level

EDUCATION TRAINING, MEMBERSHIPS AND CERTIFICATIONS

MBA Degree, Major in Technology Management

University of Phoenix, Guaynabo Campus, San Juan P.R. 00965. March 2005. (GPA: 3.55)

BA Degree, Major in Labor Relations.

University of Puerto Rico, Rio Piedras Campus, San Juan P.R. 00931. December 1996

Industrial and Organizational Psychology.

Sacred Heart University of Puerto Rico, San Juan P.R. 1991-1992

Microsoft Project Course Certification

New Horizons Technology Learning Center, Guaynabo, P.R. November 2006

PMP (Project Management Professional), MCP (Microsoft Certified Professional) Training Courses. New Horizons

Technology Learning Center, Guaynabo, P.R.

Certified Good Standing Membership of the American Translators Association 2010 to Present

Corporate Trainings

Document Management Professional Seminar/ Management Awareness / Operational Excellence / Power Up-Client Loyalty, Quality

Improvement and Total Quality Management Trainings / Customer Problem Resolution System / Custom er First / Computer-

Mainframe Applications / High Volume Printing Systems / MS Office Suite / Internet Solutions Lifecycle / Website Consulting and

Training / Multifunctional Products / POS configuration / Imaging and Networking (LAN/WAN) / Sales Force Online / Search Marketing

Advertising / Online Merchant Services / Merchant Data Security / Sales / Fraud and Risk Prevention / Security and Privacy Awareness

/ Anti-Money Laundering / Compliance and Code of Conduct Seminars. / Web Reports and Queries Management.

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