Customer Service Manager
Resume:
Lindsay Kleinhenz
**** ******* ****, ******, ** 45458
*********@*****.***
****************@*****.***
Professional Profile
My experience in hospitality management has allowed me to fine tune my
customer service skills and provide a level of satisfaction that I take
great pride in. In the past fifteen years, I have become skilled at all
levels of customer service. This unique skillset provides me the mental
fortitude to be comfortable in any situation that I find myself in. From
managing entry level employees to dealing with executives in the board
room, there isn't an environment that I cannot thrive in.
Catering Manager/Organizer for Organized the Miami Valley Hospital
several charitable Galas for Premier Battle of the Business Team
Health Partners (benefiting the Special Olympics)
Committee member for Miami Valley Acted as Department Chair for two
Hospital for March of Dimes - March years supporting the United Way
for Babies Campaign
Professional Experience
Miami Valley Hospital, Dayton, OH
April 17, 2006 - Present
Nutrition Services Manager
Achievements:
Promoted from Catering Supervisor to Manager of Nutrition Services at
Miami Valley Hospital South Campus
Nominated for the Wall of Excellence for exemplary customer service skills
Hired and trained the entire staff of Miami Valley Hospital South in
addition to establishing the entire food service menu and daily operating
routine
Responsibilities:
Manage daily operations for Patient Food Service, Valley Caf, and
Kobrick's Coffee Shop
Handle any customer complaints
Perform customer service surveys for all three foodservice areas three
times a year
Purchasing and billing
Coordinate banquet events (scheduling, set up and menu planning)
Perform performance reviews for 20 employees
LaRosas Pizza, Centerville, OH
October 2002 - April 2006
Dining Room Manager
Achievements:
Promoted From Server to Dining Room Manager
Headed the Training Program as a server
Part of Opening Team for new stores
Responsibilities:
Hiring of all Front of House Staff
Weekly scheduling for 25 servers
Managed daily cash procedures and made daily deposits
Closed store making certain all cleaning tasks were achieved
Process bi-weekly payroll for all employees
Paramount's Kings Island, Mason, OH
July 1997 - October 2002
Area Manager of Variety Performers
Achievements:
Promoted from Usher to Character
Promoted from Character to Character Area Manager
Promoted from Character Area Manager to Area Manager of Variety Performers
Responsibilities:
Played key role in audition tour
Training and Orientation of new employees
Weekly pay roll for 35 employees
Handled all customer complaints regarding entertainment
Performance Reviews for 35 employees
Found housing and transportation for out of state entertainers
Education
Sinclair Community College, Dayton, OH
Associates Degrees in Culinary Arts and Hospitality Management
June, 2004
References
References are available upon request.
Contact this candidate