Project Quality Assurance

VIJAY K

Contact: +91-944******* ~ E-Mail: *******@*****.***

Senior level assignments in Oracle Billing Revenue Management with an

organisation of repute preferably in Telecom sector

Profile Snapshot

. A technocrat with nearly 9 years of experience in Oracle Billing Revenue

Management, Project Management and Client Relationship Management

. Experience in billing, rating (Real time), Invoice, collection, Taxation

and different modules of Oracle BRM

. Develop and implement BRM modules (expert in invoicing/rating) in C,JAVA

and SQL

. Deft in handling middle & senior level management with 15+ member teams

. Adept at overseeing the migration of onsite assignment in Saudi Arabia

and United States

. Implemented the migration from BRM version 6.5 to 7.3, which includes,

review tasks required for billing system upgrade.

. Demonstrated abilities in developing & implementing need-based plans /

strategies for maximizing profitability & revenue generation and

realizing organizational goals

. An excellent communicator with strong problem solving, planning, client

servicing and people management skills

IT Skills

Operating Systems: Sun Solaris, Win 95 / 98 / 2000 / NT / XP, MS-

DOS 6.22

BRM Versions: 6.5, 7.0, 7.3 & 7.4

Pipeline Version: 6.7

BRM Tools: Customer Centre, Pricing Tool, Developer Centre, Payment Tool,

Collection Centre, Configuration Centre, Pipeline

Tool Box

Rational Tool: Purify

Revision Control System: Perforce, VSS, Clear case, CVS

Languages: C, SQL, PLSQL, UNIX Shell Scripts, Core Java,

Objective-c

Core Competencies

. Responsible for successful delivery of Oracle BRM deliverables to clients

on engagements, including implementation, upgrade, testing strategies

and/or extension of existing applications

. Providing functional and configuration knowledge & manage client

relationships within context of the individual role

. Documenting requirements and actively participating in design,

configuration and testing of Oracle BRM implementation projects

. Managing timely / accurate processing of bills and detection of billing

discrepancies to ensure zero level system errors

. Guiding delinquent account collection and establishing terms of payment

as well as conducting debtors ageing analysis and cost / revenue analysis

. Overseeing smooth implementation of the application and interacting with

the team members to ensure smooth progress of project work as well as

monitoring and ensuring customer delivery

Employment Details

May'10 - Apr'12: Capgemini Pvt. India Ltd., Bangalore as Team lead, Senior

Consultant

Highlights

. Holds the credit of being Oracle BRM Server Certified (1Z0-208) with 98%

in 2011 (Appt. Number 241351386)

. Accredited as the Capgemini Project Star of Q3, 2011

. Played an imminent role in executing DM221 Alerting Mechanism

(overcharging prevention functionality)

. Responsible for overall all BRM deliverables to OFR which includes

Proposal writing, design review, code review, test strategies, writing

test case documents

. Overseeing the Billing support and maintenance tickets created by Orange

France

. Distinctively handled a project that played a major role in quality audit

. Steered efforts in getting the organisation ISO 9001 certified (in 2012)

without any NC's or observations

Oct'08 - May'10: Oracle Pvt. India Ltd., Bangalore as Senior Consultant

Highlight

. Carry out development activities for new promotions/Migration for Mobily

Client (in Riyadh).

. Triage daily Operational issues to determine whether they are product or

customization issues.

. Customizing the existing billing/Invoicing/payment/Adjustment policy

Opcodes available in the billing system to accommodate the Mobily

(Client) features.

. In pipeline, configuring Rate plans, price models, discount models.

Debugging and fixing simple pipeline issues.

Oct'04 - Oct'08: Cognizant Technology Solutions, Chennai as Team lead,

Senior Developer, Business Analyst

Highlight

. Accredited as the Star of the Quarter 1 2008 - Communication Practice

. Create a Batch application in JAVA for purchasing the VOIP products for

consumers

. Dexterously handled the up-gradation from 6.5 to 7.3 for postpaid

. Oversaw the migration of the dataflow customers to BRM

. Customize the existing billing policy opcodes available in the billing

system or develop custom policy opcodes to address the business/system

requirements.

. Customization also involves finalizing the data design working together

with the Data architect team and code design working with onsite dev

leads.

. Resolve BUGs and troubleshoot support tickets. Provided ongoing

resolution and Production support (tier 2 and tier 3) for handling system

issues and billing issues.

. Work with business users to get the requirements and do the initial study

and assign tickets across the domain.

Previous Experience

Apr'04 - Oct'04: TATA Consultancy Services, Chennai as Team Member

Jun'01 - Mar'02: 7-Technologies & Associates, Chennai as Software Trainee

Certifications

. Certified as:

o Oracle BRM Server Certified (1Z0-208) with 98%

o Oracle Certified Associate (SQL)

o Oracle Certified Professional (PL-SQL)

o L0 Telecom Certification (internal) from Cognizant

o SE1 Certification (internal) from Capgemini

o TOGAF 9 (The Open Group Architecture Framework) TOGAF is highly

recognized industry certification for Architecting (certification

ID (CID) number is 48400 in 2012 with 73%

Academic Details

. M.E. (Computer Science) from Bharath Institute of Science and Technology,

Chennai in 2008

. B.E. (Computer Science) from Annamalai University, Chidambaram in 2001

Personal Details

Date of Birth: 6th November, 1979

Languages Known: English and Tamil

Preferred Location: Preferably Gulf or APAC

Nationality: Indian

Passport: Yes

Annexure: 1

Projects

Capgemini Pvt. India Ltd., Bangalore

Customer: DCB-OFR (Orange France)

Period: May'10 - Apr'12

Scope: Orange was a French multinational telecommunications

corporation and represented the flagship brand of the

France Telecom Group. It was the biggest 3rd mobile

operator and 1st provider of internet access in Europe,

France Telecom was among the world leaders in the

telecommunication services to multinational companies.

OFR selected Oracle BRM solution as a secondary (add-on)

system. BRM was one of the components of EPS (Event

Processing System of OFR)

. BRM was deployed to:

o Authenticate, authorize & rate the data and content usages

o Provide access to the real-time customer data for other components

in OFR

o Bill the data usages

o For both prepaid and postpaid customers

. BRM acts as a secondary customer management system for data services

. Quality Audit / A key to get ISO 9001 certified for capgemini without any

NC's or Observations this was one of the major achievement in my lifetime

career

Key Result Areas

. Significantly involved in various stages of SDLC phase and guided the

team for a successful delivery of the code/project

. Administered 15+ members for the DCB-OFR support, maintenance and

development team

. Instrumental in writing proposals for various projects related to OFR

based on the customer's requirement

. Accountable for reviewing and preparing high level document, technical

design documents and providing feedback to the team members

. Shouldered with the responsibility of code reviewing, verifying IPL files

(Pricing Lists created by pricing tool), rating modules, customer

management modules, ad hoc scripts, daily jobs scripts and configuration

files

. Formulated test strategy documentation and verified the test cases,

prepared test case results and reviewed UT

. Involved in the initial stages of up gradation of 6.5 code to 7.3

(Postpaid)

. Involved in the integration testing with the other modules of OFR and

make sure the code does not break

Highlights

. Efficiently executed DM221 Alerting Mechanism (overcharging prevention

functionality)

. Distinctively improved the prepaid rating engine performance by 20%

. Steered efforts in creating various Fishbone Analysis (Difficult vs.

Benefits metric) every month and action based on the results of Fishone

analysis

. Deftly used tools like Team Forge for various quality related activities

. Oversaw the following documents of the projects before each and every

delivery:

o PSI (from Customer)

o Questions for this project (to Customer)

o Proposal

o DAL-AF (High Level)

o DAL-CD (Low Level)

o Code review

o UT Excel Sheet

o UT Test Log

o Test Strategy

o Test Case

o Test Case Logs

o RTM

o Delivery Checklist

Oracle Pvt. India Ltd., Bangalore

Customer: Mobily, Saudi

Period: Since Oct'08

Scope: Mobily the second largest GSM provider in the Kingdom of Saudi

Arabia, selected Oracle BRM solution (earlier Portal's

convergent Revenue Management solution) to support its

aggressive growth plans and objectives in the newly

liberalized Saudi market.

Mobily selected Oracle BRM solution based on its superior

ability to support the rapid deployment of new services and

speed time to market.

The main objective was to assist Mobily in improving

overall operational efficiency and providing development

support for quick launch of new services/promotions

Key Result Areas

. Oversaw the triage daily operational issues to determine whether there

were product or customization issues

. Instrumental in raising service request with Oracle Support Team for

product issues

. Rendered test patches by Oracle Engineering

. Accountable for installing the tested patches on production environment

. Rendered support to the Operations Team for major activities like Bill

Run, Invoicing, etc.

. Accountable for customizing the existing billing, invoicing, payment,

adjustment policy Opcodes available in the billing system to accommodate

the Mobily features

. Significantly involved in:

o Unit Testing and Integration Testing.

o Automating the billing and invoicing activities

o In pipeline, configuring rate plans, price models, discount models

as well as debugging & fixing simple pipeline issues

o Implementing a complete Pipeline Project for Bulk Messaging

. Deftly understood the Pipeline issues by looking into pipeline and stream

logs and fix it

Project: Migration of Royal Guard customers to New Control Customers-

Onsite assignment Riyadh, Saudi Arabia

Period: Feb'08 - May'08

Scope: The main objective was to migrate the Royal Guard customers to

New Control Customers. Designed an automation script using

C code to convert the customers. Provided support to the

Operations team for daily production issues and supported

for 3 months bill run and invoicing.

Project: Bulk Messaging Project

Period: Since Dec'09 (15 Days)

Scope: 'Bulk Messaging' enabled corporate customers to subscribe to

Bulk SMS and Bulk MMS plans. There are 2 types of Bulk

SMS/MMS plans namely 'Annual Prepaid SMS' and 'Monthly

Postpaid SMS'. This project completely involved in

configuring the Rate Plans, Price Models, Discount Modules,

Pipeline Registry Files, etc.

Cognizant Technology Solutions, Chennai

Project Description: Covad Communications was a broadband services

company in the US providing DSL services. Covad developed

an Operations Support System for its day-to-day operations

management. By integrating best-of-breed products (like

Oracle BRM, Micromuse Net Cool, Vitria BusinessWare,

AdventNet SNMP) using a middleware layer Covad OSS was

developed. Cognizant is responsible for maintenance,

enhancements, componentization, business process mapping,

integration and customization of this OSS for Covad and its

international partners.

Oracle BRM was a billing solution which served as a

complete, end-to-end billing solution for COAVD which was a

communications and DSL services provider, enabled her to

retain profitable customers, increase average revenue per

user, quickly launch new and enhanced services. With Oracle

BRM, service providers effectively managed their core

business and enhanced its profitability while offering

popular, higher-margin voice, data, and content services.

Client Description: Covad was a leading national broadband service

provider of high-speed Internet and network access

utilizing Digital Subscriber Line (DSL) technology in the

US. It offered DSL, T1, managed security, Web and E-Mail

hosting, IP and dial-up services directly through Covad's

direct sales force and web and telephone sales and through

Internet Service Providers, value-added resellers,

telecommunications carriers and affinity groups to small

and medium-sized businesses and home users.

As the first company to commercially deploy DSL in the

United States, Covad has spent hundreds of millions of

dollars building a network that passed more than 57 Million

homes and businesses in 44 states - the largest nationwide

footprint of any DSL company in the US.

Key Result Areas:

. Carried out the implementation of feature requests via system

configuration and/or customization of the Oracle Billing System BRM v6.5

and v7.3.

. Create a Batch application in Java for purchasing the VOIP products for

consumers, The main purpose of this batch application is to purchase

different products based on the criteria set in a table with different

quantity.

. Accountable for code deployment in the IDE and provided core support to

the SCM Team for deployments to the SQE, stage and production systems

. Instrumental in customizing the existing billing policy opcodes available

in the billing system or developed custom policy opcodes to address the

business/system requirements.

. Involved in customizing i.e. involved in:

o Finalizing the data design working together with the Data Architect

Team and Code Design working with Onsite Development Leads

o All policy opcodes such as Invoicing, rating & taxation,

collections policies, and service modifications, etc.

. Extensively worked with the:

o Onsite Business Analysts and Development Team Leads to clarify

business requirements

o Onsite as well as Offshore QA Team to facilitate SQE testing and

sanity testing in production

. Shouldered with the responsibility of resolving bugs, troubleshooting

support tickets, providing the ongoing resolution and production support

(tier 2 and tier 3) for handling system issues and billing issues

. Efficiently developed interface applications using Java API to interface

with the customer care, order entry and management and provisioned

systems as well as rendered tier 2 and tier 3 system supports for the

Java interface application

. Dexterously implemented stored procedure to extract data to Oracle

interface tables for GL reporting

. Deftly worked with business users to get the requirements, do the initial

study and assign tickets across the domain

Title: BRM versions upgrade v6.5 to v7.3

Period: Oct 07 - Apr 08

Scope:

. The primary focus for this project was the migration from BRM version 6.5

to 7.3, which includes, review tasks required for billing system upgrade

. Estimated effort for each task, build and maintain project plan for

billing system upgrade, package and installed billing system code for

migration, including data migration scripts

. Applied billing system customizations and unit test to verify

functionality, developed and executed data migration test scenarios to

verify accuracy of data after migration

. Tracked project issues and worked with teams to analyze and resolve

outstanding abnormalities, communicate with Oracle Technical Support as

needed to resolve system problems

. Assisted Quality Assurance personnel to develop appropriate test

scenarios for System and Integration Testing

. Provided assistant and mentored Junior Developers and DBA personnel

assigned to the project as well as assisted with production support and

bug-fix development as needed

Project: Migration of Dataflo customers to BRM system- Onsite

assignment San Jos, CA, US

Period: Feb'07 - Sep'07

Scope:

. The main objective was to migrate the Dataflo customers (Covad acquired

Dataflo) to Oracle BRM 6.5

Key Result Areas

. Accountable for creating standalone applications to load the customer's

account information in the BRM DB, product and Aging details

. Involved in unit testing, user acceptance testing, program management

duties and documentation of programs, testing methodology, test cases,

use cases, ETC.

TATA Consultancy Services, Chennai

Project Description: Qwest provided a vast range of residential and

business services to its customers. Qwest application was

responsible for maintaining public services account

information, collecting revenue, settling revenue,

calculating space provider compensation, disbursing

payment/credits, providing data mart access and providing

business office access to customer information.

Key Result Areas

. Involved in developing high land low Level software design documents as

per the requirement specifications

. Accountable for:

o Designing walkthrough and approval with the clients

o Correcting the service order records using FileEdit

o Identifying test cases, preparation of test plans and test cases

o Coding and unit testing

. Carried out the quality assurance activities for the centre

. Handled the configurations using VSS

7-Technologies & Associates, Chennai

Project Description: Service Planning System was a product that was being

developed in-house for the service sector. The product

helped in maintaining contracts, planning activities and

resources, scheduling and supervising. The Client-Server

version had been developed using VC++ and MFC.

Key Result Areas

. Involved in:

o Developing Resource Module (Creation of Dlls)

o Enhancing registry settings and menu organization

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