Project Management

Swarup Roy Bhaumik

Address:

Flat No. A-**/*, Salunke Vihar,

Pune

Email: *********@**********.***

Mobile: 869-***-****

Professional Background:

Total 10+ Years of experience in the IT industry with 7+ years in BMC

Remedy Application (ITSM and related applications).

Ericsson India Global Services Pvt. Ltd. (December 2011 to till date )

BMC Software (Augest 2006 to December 2011)

IDeaS (Integrated Decisions & Systems Pvt. Ltd.) (Sep 2002 - July 2006)

M.C.P in Microsoft SQL Server 2000 Enterprise Edition. Database Designing

and implementation.

M.C.P in Windows 2000 Professional and Windows 2000 Server.

CCNA (Cisco Certified Network Associate) certified.

BMC Software Star Award and Wall of fame for outstanding performance.

ITIL V3 Foundation Certified.

ATS (BMC Remedy Advance Technical Support) certified.

Adept at all phases of SDLC in Remedy Technology, which includes Design,

Analysis, Coding, Testing, Code Reviews, Implementation and System Support.

On-site experience for doing a workshop for requirement gathering for an

integration project at Mexico.

Technical Background:

BMC Remedy (6.3- 7.6.04) : ARS Server, Mid-Tier, Admin Tool,

Developer

Studio,

Remedy Import Tool, Alert Tool,

Email Engine,,RKM (7.1 - 7.6.04), BMC Attrium

Discovery

8.3.1, BMC Mobility 7.6.04

BMC Remedy ITSM Application ITSM Foundation, Incident

(7.0.03 - 7.6.4) Management,

Problem Management, Change

Management,

Asset Management,SRM, SLM

Languages : C, Core Java, Shell scripting, JSP,

JavaScript, Perl

Databases : MS SQL server 2000/2005, MySql 4.1

Web Servers and Application : IIS Server 5.0/6.0, Apache HTTP

Servers server, Apache

(Installed and Configured) Tomcat Server, JBOSS,BEA Weblogic,

Websphere,

SunOne 6.x, ServletExec AS/ISAPI

Webservice Related : Remedy Webservices, WSDL,

.NetWebserviceStudio,

SOAPUI

Reporting Tool : Business Objects (BOXI), Crystal

Report 10

Other : Ethereal/Wireshark, MS Fiddler Tool,

Firebug

Work Details:

Company Name: Ericsson India Global Services., Kolkatta

Team : Consulting and System Integration/Application

Development

Designation : Solutions Architect

Scope of Work : Solution Architect for Remedy ITSM and Custom

applications

Specialist in the following areas:

- Solution strategy

(Product/Integration Analysis and Design)

- Cost, Time and Resource estimation for Remedy

development projects.

- Technical solution documentation (E.g.

Requirement Specification, Acceptance Test

Specification, Design Specification etc)

- End to end solution delivery (Development +

Deployment)

- Project management

- Technical team management

- Risk analysis, Impact analysis, Financial and

budget analysis for IT Remedy projects

Duration : 13 Months (Currently Working)

Role/Responsibilit : Requirement and Effort Analysis of a new Project.

ies Design Solution with Impact and Risk Analysis.

Resource and Time Estimation.

Cost Estimation

Technical Team Management - This includes doing

code review of the development and provided time

to time guidance to the development team.

Co-ordinate with QA to complete the

Functional/Load Testing of the developed code and

any defect fixing.

Performing User Acceptance Testing with the

customer.

Planning Implementation/Deployment.

Customer Training.

Projects : Project 1: ARS/DB Upgrade from ARS 7.1 to 7.6.04

and Oracle 10G to Oracle 11G For Ericsson

Internal:

Details: ARS upgrade from ARS 7.1 to ARS 7.6.04

with Oracle database from 10G to 11G with custom

application on the ARS and on Solaris platform.

The ARS 7.1 was upgrade in Server Group

environment with five server in the server group.

All other components like Email Engine,Area LDAP,

UserTool,Developer Studio and Mid-Tier (in a

loadbalanced environment) was upgraded as a part

of this upgrade.

Activities and Deliverables:

Requirement Analysis with SLCM Team/Customer

Effort Estimation and Timeline

Downtime Calculation on production and Deployment

activities listing.

Risk and Capacity Analysis.

Resource Planning

Low Level Design Specification Review.

Acceptance Test Case preparation and Review.

Requirement Traceability Matrix update

SIT (system integration testing) Planning and

Resource listing.

Upgrade planning and monitoring Lab activities and

helping the team with lab issues,.

Monitoring SIT and Upgrade/Rollback practices on

Lab and handling issues.

Co-ordinating with QA for Functional Testing,

Regression Testing and Load Testing on the Lab

instace with Production sample data.

Deployment Planning and securing DB/Network

resources.

Delivering documents like Upgrade Instruction,

Rollback-plan, Release Notes, User and SysAdmin

guide, Impact Analysis of B2B Integration, UAT

Test Records,High Level Design Document, Interface

Specification documents etc.

Monitoring and driving Upgrade and handling any

issue during the upgrade installation on

production.

Babysitting Time Table preparation

Delivering User and Admin Training.

Project 2: Ericsson's Trouble Management - R18

Release Development Project

Details:

Remedy custom application development project.

This is a complete workflow based project,

developing Remedy custom modules.

Activities and Deliverables:

Requirement Analysis and Solution discussion with

the SLCM Team/Stake Holders.

Cost and Time Estimation for the Release.

Finalizing RFS Listing for the Release

Deriving the project through the Toll-Gates, TG0

to TG5 as per Ericsson's PROPS-C Model for project

management.

Resource Planning

Lab Request Initiation and handling Lab issues.

Requirement Specification Documentation

Low Level Design Specification

ATS

Guiding and Helping the Development team with

their queries and issues during the development.

SIT Planning and resource planning.

Performing UAT on the Lab instance.

Handover to QA team for Functional Testing,

Regression Testing and monitoring the defect

tracking sheet.

Monitoring Load Testing with QA.

Delivering Documents like Installation/Upgrade

Guide, User and Admin Guide, Integration Impact

Analysis guide, Requirement Traceability Matrix,

Review Logs, ARS Schema documentation, Object

Listing, Configuration Tool Entries document,

Workflow Items for Anti Def., High Level Design

Documentation, Release Notes and Training PPT's.

Hand Over to Deployment Team with HandOver

checklist.

Project 3: Ericsson's Trouble Management - R-19

Release Development and Deployment project

Details:

Remedy custom application development project.

This is a complete workflow based project,

developing Remedy custom modules.

Activities and Deliverables:

All as listed for Project 2

Preparing Deployment Plan

Downtime Calculation and Listing Downtime

activities.

Validating the Packaging List (Object List).

Raise Change Window

Driving Deployment and handling any issues during

the implementation.

Babysitting plan

User/Admin training.

Project 4: ITSM 7.6.04 SP2, new Implementation for

Ericsson's Internal

Details: This is a complete new ITSM 7.6.04 SP2

installation and configuration project.

The project included ARS/Email Engine/AREA

LDAP/CMDB/ITSM/SLM/SRM/RKM/Mid-Tier/ADDM 8.3

installation and configuration in a Server Group

environment.

ITSM foundation data collection and configuration

was done as a part of the project and running CMDB

sync from ADDM for the discovery data collected

out of sweep scan.

Activities and Deliverables:

Requirement Analysis with the SLCM/Customer.

Defining Out-Of-Scope and Assumption

Risk Analysis

Cost (WBS) and Time/Resource Estimation.

Requirement Specification

Low Level Design Specification

ATS

Installation Document

Foundation Data Collection workshop.

IT/Infrastructure Review for H/W scaling

ARS/Email Installation and configuration in a

Server group of 3 server.

CMDB Installation..

Installation and Configuration of ITSM 7.6.04

Suite with SRM, SLM and ADDM.

Foundation Data Load using Data Import Tool.

Foundation Data Configuration (People

configuration with Notification preference).

IM/PM/CM/SLM/SRM configuration as per the

requirement from the customer.

ADDM-CMDB Data sync.

Co-ordinating with QA team with for the Functional

and Load testing.

UAT of the new system.

User Training

Project 4:Customer Integration Project for KPN

Details: The requirement of the project was to

integrate Customer's Trouble Management System

with Ericsson's Custom application to use Telecom

Work Force Management System.

The Integration was based on Remedy webservices,

which included bi-directional data flow using

webservices and notification configuration using

Email and SMS.

Activities and Deliverables:

Requirement Analysis with Customer.

Cost and Time Estimation

Resource Planning

Requirement Specification

Low Level Design specification

ATS

Customer Workshop's for requirement details

gathering.

Guiding development team with the issues in Lab.

Handover to Ericsson's Support Team

Support Team Training

Delivering Documents like Installation/Upgrade

Guide, User and Admin Guide, Integration Impact

Analysis guide, Requirement Traceability Matrix,

Review Logs, ARS Schema documentation, Object

Listing, Configuration Tool Entries document,

Workflow Items for Anti Def., High Level Design

Documentation, Release Notes and Training PPT's.

Tools : BMC Remedy product line, AR Email Engine, Proxy

Server,

Firewall, H/W Loadbalancer, Remedy Webservice

Integration,

ITSM 7.6.04, SRM 7.604, SLM 7.6.04, ADDM 8.3.1,

RKM

Company Name: BMC Software Pvt. Ltd., Pune

Team : Enterprise Service Management

Designation : Sr. Technical Support Analyst

Scope of Work : L2/3 Support for BMC Remedy ARS Server and BMC

Remedy ITSM,Reproducing Test

Cases/Configuration/Testing/Debugging/Troubleshoot

ing

Duration : 5 Yrs 4 Months

Team Size : 10

Role/Responsibilit : 1. Working on the escalated ITSM

ies Application/Workflow/RKM /BMC Mobility cases from

the partner companies and taking backline

escalation for Mid-Tier issues from the L1 team.

2. Reproducing the TestCases sent by the partner /

customer and raise Bug/Defect or RFE if needed,

working with the R&D for HotFix possibility.

3. Testing and troubleshooting the issues and

providing workaround and help with point specific

customization to the customers and partner

companies.

4. Install, Administer and maintain the VMWare

Test Machines (ITSM Application/RKM/Aeroprise)

(Windows, Linux and Solaris).

5. Create Test Systems as per the client's

environment (Operating System, Database, Java

Runtime Env., Webserver, Application Server,

Remedy Server (ARS), Remedy Client (UserTool),

Mid-Tier, ITSM Application) on VMWare Server.

6. Create new Knowledge Base document for issues

resolved.

7. Train the new Employees and deliver TOI

(Transfer Of Information) time to time on the

remedy product line.

8. Worked with clients like NASA, US Military,

London Stock Exchange, Materna, T-Systems, IBM,

Logic CMG

Tools : Java J2EE, JSP, Servlets, JS, VMWare Server,

Application

Servers, Webserver, Java Decompiler, Eclipse, Soap

Sonar.

Company Name: Integrated Decisions & Systems Pvt. Ltd. (IDeaS), Pune

Team : Systems Technology & Operations

Designation : Senior Systems Technology & Operations - Engineer

Scope of Work : IDeaS Product Deployment/Configuration/Testing

Duration : 46 months

Team Size : 13

Role/Responsibilit :

ies Performing product installation, configuration

and testing.

Configuring and testing IDeaS Backup/Email tool

on client's system.

System Administration of Local and Remote Servers

&

Workstations as per the requirement of the

Product: Windows NT/2000/XP/2003, Unix (HP-UX,

AIX), Linux (9, 10).

Black Box Testing of the installed binaries on

the newly implemented system.

Database Testing using SQL queries (MYSql 4.0,

Sql Server 2000).

Development of Automation Tools using HTML, ASP,

Shell Script and Perl.

Performing Data Verification on the Data Extract

created by IDeaS software out of the Hotel Data.

Work with SD/QA on technical issues with the

product after the product post release and make

improvements for future releases.

Coordinating with other teams based in US, UK and

Australia team for critical issue

resolution.(Teleconference)

Training the new Hires in the Team.

Providing input into Troubleshooting

Documentation, Training Materials.

Tools Developed by Monitoring Tool (Platform UNIX AIX, Korn Shell),

me Fidelio Integration Tool for information search

and automate mail generation (Windows, ASP),

Server_Kill script to kill processes by PID

(Windows/Unix, Perl), De-Installation script

(Windows, MS-DOS batch program.).

Tools : ASP, UNIX Shell Script, Pearl, Dos-programming,

Apache

Tomcat, Apache HTTP Server, IIS 5/6

Educational Background:

Degree/Diploma Specializatio Board/University Year Of Percentage

n Passing

P.G.D.B.M HRM Neville Wadia 2011 Second

Institute of Class

Management

Studies

And Research

Diploma in Java and Web NIIT 2000-2001 Distinction

E-commerce Technologies

Technology.

B.Sc Electronics Pune University 2000 First Class

Science

H.S.C Math & C.B.S.E 1997 First Class

Science

S.S.C Math & C.B.S.E 1995 First Class

Science

Personal Details:

Father's Name : Late Mr. Santi Ranjan Roy Bhaumik (Ex-Army

Personnel)

Date Of Birth : 21 October 1978

Sex : Male

Nationality : Indian

Marital Status : Married

Languages Known : English, Hindi, Bengali

Passport : Indian Passport

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