Customer Service Manager

SUMMARY

Degreed professional with several years' award winning experience providing

excellent internal and external customer service in the chemical and

hospitality industries. Familiar with SAP ERP,Financial Accounting

Configuration. Diverse background in public and private accounting,

finance, logistics and procurement, and project management. Dedicated

employee with high integrity and a strong work ethic. Able to work in

teams, multi-task, and complete projects under strict deadlines. Fluent in

English, Hindi, and Gujarati.

KEY AREAS OF EXPERTISE

. SAP Financial Accounting

. Financial Analyst

. Document & Inventory Control

. Quick Books

. Invoice Processing

. Microsoft Word,Excel & Access

.

PROFESSIONAL EXPERIENCE

Assistant Manager

2002 - 2012

Vinayaka LLC, Houston, TX

> Supervision:

. Assumed authority in the absence of the General Manager and

served as Assistant General Manager for all activities.

. Created and implemented new employee training program that

reduced turnover by 30% in four months.

. Scheduled and supervised eight employees from various

departments.

. Built relationships and negotiated with contractors and

suppliers.

. Carried out inspections of property and services to ensure

effective safety and security measures were in place.

> Financial Management:

. Performed Bookkeeping duties, including accounts payable,

accounts receivable, general ledger, billing, reconciliations,

payroll, tax deposits, quarterly tax report filings, annual form

filings.

. Managed $500000 budget and financial plans.

. Developed successful promotion that increased business by 35% in

two months

> Customer Service:

. Planned and organized reservations, accommodations, and other

hotel services.

. Assisted customers addressed their questions, and resolved

concerns.

> Additional Accomplishments:

. Ensured compliance with licensing laws, health and safety

regulations, and other statutory regulations.

ADDITIONAL PROFESSIONAL EXPERIENCE

Supply Chain Management Specialist

1989-2001

Navin Fluorine International Ltd, Surat, Gujarat, India

> Worked as a liaison with outside agencies for the largest bulk fluoro

chemical plant in India.

> Materials and Purchasing Department:

. Managed $10 million Inventory and company logistics.

. Maintained invoices, records, and MIS reports.

. Purchased engineering and packaging materials.

. Disposed of surpluses in an appropriate manner.

. Conducted internal and external audits.

. Tracked 550 vendors and their ratings.

> Familiar with ISO 9002 and ISO 14001 systems.

Training

> SAP Functional Consultant

Milestone Technical Institute, HOUSTON, TX

> Quickbook at San Jacinto college,Houston,TX.

> Accounting, banquet management, employee relations, and public

relations skills.

EDUCATION

Gujarat University,INDIA

> Bachelor of Science

. Major: Accounting.

. Minor: Business Administration.

AWARDS

Vinayaka LLC

> Chosen Employee of the Year in 2008.

> Best Performance Customer Service award during Hurricane Ike.

Contact this candidate