Manager Management
Resume:
Ralph Morfin
Whittier, CA 90604 Email:
*******@***.***
Plant Operations Management
Production Management + Pressroom Management
Direct Mail Advertising Management + Mailroom Management
Project Management + Fulfillment Management + Materials Management
+ Warehouse Management + Distribution Management
Proactive, results oriented Operations Manager offering 22 years of
progressive experience and expertise in leadership and problem solving. I
have a proven background in optimizing print processes and increasing
profit in the offset web/sheet-fed printing and mailing industry. I also
have extensive background in print production, pre press, packaging, post
press, direct mail, fulfillment, warehouse, inventory, planning, and
distribution. In my current and past employers, I have developed
performance-based, low-cost solutions through aggressive negotiation with
new and existing suppliers. I have hands on experience in the pressroom,
packaging, and prepress color management. Excellent people skills; develop
and maintain employee satisfaction and long-term results. I'm a strong
cross-functional communicator easily interfacing with clients,
manufacturers, distributors, consultants, staff, vendors, governmental
agencies and advertising.
AREAS OF EXPERTISE:
. Multi-Site Operations Staff of 100 with 8 Direct Reports
. Strategic and Tactical Planning
. Productivity & Cost Reduction Improvements
. Analysis and Problem Resolution
. Team Performance Optimization
. Organizational Leadership and Development
. Supply Chain Management Inventory Management
. Quality Control
. Due Diligence and Negotiations
. Facilities Design
.
PROFESSIONAL EXPERIENCE
Pitney Bowes Management Services, A vendor for AARP, Lakewood, CA
March 2011-October 2012
Production Operations Manager
Managed the daily plant-production that consist of printing on a Kodak 4200
VL Printer & IBM 4000 laser Printer, folding offline, Inserting on a Pitney
Bowes Flow Master & Turbo 2000 Inserter with 2D Intelligent Barcode Reading
capabilities. Responsibilities also include the Fulfillment Dept.
Warehouse, Shipping, meeting daily SLA agreements and Plant Safety
Management. Monitoring cost effectiveness of the department against the
operating plan through an Employee Efficiency Reporting program, hiring,
corrective action, budgeting, and quality control.
East Los Angeles Doctor's Hospital, Los Angeles, CA
June 2010- March 2012
Financial Analyst- Consultant
Responsible for preparing an overall 2010 & 2011 departmental hospital
budget for both East Los Angeles Doctor's Hospital and Community Hospital
Huntington Park. The budgets consisted of overall revenue, deductions from
revenue, salaries & wages, contract labor, employee benefits, professional
fees, purchased services, supplies, repairs & maintenance, utilities, rents
& leases, provision for bad debts, property taxes, insurance and
miscellaneous other expenses.
USTS, A vendor for Health Net Insurance, Chatsworth, CA May
2009-May 2010
Production Mail Manager
Managed the daily plant-production of Xerox laser printing, OCE laser
printer, folding, inserting, sealing, and 2D Intelligent Barcode Reading in-
line. Responsibilities included the Fulfillment dept, off-line non-
intelligent inserting, and off-line postage meter. Additional
responsibilities include meeting daily SLA and Safety Management of the
entire building that consists of 75 exempt employees. Monitoring cost
effectiveness of the department against the operating plan through an
Employee Efficiency Reporting program, hiring, corrective action,
budgeting, and quality control.
Action Mailing, INC, Tustin, CA
April 2003 to May 2009
Plant Production Manager
Managed the daily plant production of Sakurai Litho Printing Press, Xerox
DP. Xerox iGen3, and sheet fed printing, inserting, folding, labeling,
fulfillment, and shipping of various products through a staff 100 non-
exempt employees and 8 exempt supervisors. Responsibilities also included
day to day planning, scheduling, staffing of temporary and permanent
positions, monitoring cost effectiveness, timeframe, and meeting daily SLA
production goals. I also managed the performance review process to ensure
fair and timely employee evaluations.
Page 2
The Signal, Santa Clarita, CA,
December 2002- May 2003
Mailroom Manager
Managed safely and effectively the daily production of inserting and
packaging for daily newspaper. Responsibilities also included quality
control, interviewing, hiring, corrective action, budgeting, and safety
management. I also maintained a high level of morale and teamwork with 15
non-exempt personnel through frequent communication of any new products or
procedures.
California Community News, A subsidiary of Los Angeles Times November
2001 to October 2002
Packaging Operations Manager
Managed the packaging department staff of 100 non-exempt employees and 7
exempt supervisors, including all day-to-day activities, meeting daily SLA
production goals, staffing, strategic operating plans and budgets,
monitoring the cost effectiveness of the department against the operating
plan as well as optimizing the effectiveness of resource utilization
including people, equipment and supplies. Also ensured all products
produced were at its highest-level quality in accordance to company
standard.
O'Neil Data Systems/Investor's Business Daily, Los Angeles, CA, March 1990
to October 2001
Mailroom/Pressroom Distribution Manager
Managed safely and effectively the daily printing and distribution of
Investor's Business Daily, a national financial newspaper on a Goss Single
Wide Press, and the Commercial Printing of DHL, FED-EX, BLUE CROSS/BLUE
SHIELD catalog book provider and various other contracted accounts on a
Komori Litho Printing Press. Fulfillment and direct mail was also included
in day-to-day operations with a total of 45 non-exempt employees, and 1
exempt supervisor.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Education:
Pepperdine University, Malibu, CA
Candidate for Master of Arts Degree, required units 30
Major: Education and Technology
Pepperdine University, Malibu, CA
Bachelor of Science, August 2001
Major: Business and Management
West Los Angeles College, Culver City, CA
Associates Degree, May 1999
Major: Business Administration
Thomas Jefferson High School, Los Angeles, CA
High School Degree, June 1990
Major: General Education
Bilingual- English and Spanish
Professional Development:
. United States Postal Service Intelligent Mail Barcode
. Elixir Opus and DesignPro
. Project Management
. Team Building, Staff Development, and Diversity Training
. How to Manage People
. How to Manage Multiple Tasks
. Motivation and Leadership Skills
. Supervision and Communication Skills
. The Leader in You
. The Legal Side of Leadership
Contact this candidate