Customer Service Manager

Kelly Favero

*** **** ***

Galt, CA *****

Phone: 209-***-****

Alt: 209-***-****

********@*****.***

OBJECTIVE: Earn a permanent position where my managerial, technical and analytical skills can become beneficial to your

company

EXPERIENCE:

Microtest

April 2012-Present Sacramento, CA

Volunteer

Sierra Environmental Consulting

Nov 2011-March 2012 Lodi, CA

Lab Manager

EMSL Analytical

Feb. 2007- Oct. 2011 Sacramento / San Leandro, CA

Lab Manager-EMSL Sacramento

Wells - Brown Construction / European Wall

Aug. 2002-Jan. 2007 Woodbridge, CA

Design

Hand texturer / Faux Finisher

Areas of Expertise

Management

Created, using Microsoft excel, an analytical system for sample receiving, data entry, and reporting.

Developed Standard Operating Procedures.

Ordered, maintained, and inventoried all lab materials.

Consistent, fast, friendly and accurate customer service.

Provided constant and extensive quality control, as well as adhered to all aspects of safety.

Maintained accreditation of NVLAP, Cal ELAP, AIHA, and A2LA through lab audits and by meeting their

analytical requirements. Met general lab requirements through ISO/IEC17025.

Motivated team members to a high level of professionalism and quality.

Troubleshooter

Analytical Skills/Methodology

Ability to align, calibrate and maintain all the lab equipment.

TEM - Ahera, Yamate / Level II, Water 100.2, Niosh 7402, Chatfield / NOB, Microvac (ASTM D 5755-03),

Wipes (ASTM D 6480-05), Carpet, Indirect prep, Qualitative, Carb435 A - E, ISO 10312, and ISO Elutriator.

EDX, Diffraction, maintenance and negative development

PLM - EPA 600/R-93/16, Niosh 9002, NOB, Carb435 A/B, a nd P oint count.

PCM - Niosh 7400 and OSHA w/TWA .

Microbiology - Mold & Fungi Air Spore Traps and Directs (Bulk, Tape, and Swab). Total Coliform & E.coli

(P/A), Fecal Coliform (SM 9222D), and Sewage Screen. Plus, I have mild experience with culture plating.

G eneral/Labor

PC and Mac - Photoshop, PowerPoint, Excel, Word, Image J, and Image acquisition. LIMS/SMXP and iLab

data entry system, and the ability to learn any system.

Good reading, writing, and typing skills

Excellent photographic technique

Painting

Venetian plastering

Faux Finishing

Drywall application and leveling

Heavy lifting

EDUCATION:

San Joaquin Delta College

2006 Stockton, CA

Certification Electron Microscopy GPA: 3.14

Certified in Crystalline Materials

AA in Engineering

AA in Natural Sciences

Delta Microscopy Society Secretary in Spring of 2005

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