Customer Service Assistant

Tanika Robinson (***)759-******** W.

**th ST. Los

Angeles, CA 90044

SPECIAL SKILLS

Computer literate, ACD phone system, 10 key by touch, customer service,

bank reconciliation, accounts payable.

EDUCATION UNIVERSITY OF

UNIVERSITY OF University of Phoenix, Majoring in

Accounting LA. Southwest College, Majoring

in Accounting.

L.A.-OIC, Office Occupations class trained in computer

software such as WordPerfect 6.0, Excel 4.0, and

MicroSoft Word and Database.

Banking Institute, Banking classes trained in banking

office skills such as consumer lending, new accounts, teller

EXPERIENCE May duties.

2002-Nov. 2009 George Washington Prepatory High, General studies.

L.A. Superior Court, L.A.

Customer Service Assistant III, Worked in high volume call center

for largest traffic court nationwide taking more that 100 calls a

day using ACD system, servicing more than 30 courts assisting

customers with inquiries on traffic and criminal cases, updating

cases, and scheduling court appearances, processing payments,

cashier in courtroom, assist judge’s assistant in courtroom.

Distributing US and County mail, logging checks received by

mail, sorting and batching loose documents, filing finished case

files, responding to correspondence by mail, processing of

Probable Cause Determination reports.

March 1998-May 2000

BankStaff, L.A.

General office duties, answer phones, filing, accounting clerk,

temp, teller.

Dec. 1996-March 1998

Union Bank of CA, #037, Brentwood

Assistant Merchant Teller, Balance cash vault. Knowledge

Of IBC. Balance ATM. Daily teller recap. Large currency

transaction report. Balance negotiable items. Process mail and

ATM deposits. Called in and verified wires. Ordered and

received cash shipments. Answered customer inquiries and solved

problems.

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