Manager Sales

Elizabeth A. Jarrard

***** ******** **, ******, ** 78727 512-***-**** ********@******.**.***

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Summary of Qualifications

Eight years of highly professional Account Management experience with an

emphasis in effectively managing client communications, action items,

escalations, overall service and delivery performance. Managed key

accounts that grew from $2 million in COGS and Service fees in 2006 to $16

million in 2012. Skilled at building relationships and maintaining overall

satisfaction with my accounts.

Professional Experience

Arrow Electronics December 2001-

January 2013

(Company was originally Newmarket IT and was acquired twice within the last

eleven years)

Arrow Electronics (Acquired TechTurn Ltd) Austin, TX

Feb 2012-Jan 2013

Sr. Business Development Manager, Reverse Solutions

. Developed customized solutions for data security, environmental

recycling, asset management, remarketing, reporting, compliance,

and risk mitigation for some of the largest corporations in the

world.

. Developed strategic partnerships with computer OEM's and resellers

to increase sales and gain market share.

. Launched new IT asset management capability for one of the largest

banks in the world that generated nearly $2 million in Service Fees

in the 1st year.

. Negotiated numerous Master Sales and Service contracts and created

various SOW's.

TechTurn, Ltd. (Acquired Newmarket It) Austin, TX

July 2004-Feb2012

Senior Director, Account Management

. Responsible for leading the team of 5 Account Managers.

. Managed and coordinated operational activities within the Sales,

Production Control, Operations, Logistics and Finance Departments.

. Responsible for training and the performance of task management,

performance measurement and adherence to SOP's and work

instructions.

. Engaged in weekly meetings with the Business Development team to

review P&L reports, contract renewals, escalations, SLA's and

overall account status.

Account Manager

. Conducted regularly scheduled calls with each client to discuss

upcoming jobs, review issues, provide updates, discuss escalations

and solicit feedback.

. Developed and implemented new business opportunities to expand

business with TechTurn.

. Coordinated activities of various departments within the company to

meet client requirements.

. Created and maintained client specific performance metric.

Professional Experience (cont.)

Newmarket IT Austin, TX

Dec 2001-July 2004

Outbound Sales Support Manager

. Assisted sales team with sales orders, sales reporting and all

aspects of account information.

. Acted as the liaison between sales and other departments (customer

service, logistics, operations, shipping, and production control)

within the company.

. Reviewed and approved all orders to ensure accuracy and that proper

documentation was in place to allow orders to pick and ship on a

timely basis.

Office Manager

. Accounts Payable/Receivable Manager.

. Reconciled vendor and customer accounts and responded to inquiries.

. Designed and implemented office policies and procedures.

. Ensured the integrity of accounting records through reconciliation:

worked with external auditors to support audits and control

reviews.

Education

Texas State University San Marcos, TX

Bachelor of Arts in Sociology

1998

Office and Computer Skills

Windows, Microsoft Office, CRM, QuickBooks

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