Customer Service Manager
Resume:
Shavonda L. Mackey
**** **** ***** * **** Los Angeles, CA 90047
Phone: 323-***-**** E-mail: **************@*****.***
Objective
My Aim as an experienced manager would be to participate in management discussions, team meet, and take important
decisions in the favor of the company and its employees.
Work Experience
The Home Depot
Operations Manager J une 2008 - February
2011
Managed 15 f loor managers per shift
Opening and closing store, scheduling associates to meet the needs of the business
Facilitate interviews and hire associates
Review associate performance on a quarterly basis
Ordering and maintaining store inventory
Creating processes and maintaining them
Profit and loss accountability
Customer Service
Floor Manager
February 2003 - June 2008
Managed 7 department supervisors per shift
Managed over 20 associates per department supervisor – over 150 associates
Developed and trained department supervisors and associates
Key carrier and race t rack manager
Customer Service
Department Super visor A pril 1992 –
February 2003
Overseeing department operations
Creating schedules for associates to meet the needs of individual departments
Maintaining inventory
Tracking sales and profits
Overseeing special sales events
Customer Service
E ducation
Los Angeles Trade Tech College A ugust 1987
– May 1989
Courses in Business and Management Development.
S kills
Proficient in Microsoft Office Excel, Outlook and Word
Strong verbal, writ ten, organizational skills
Excellent management skills with associates and customers
Licensed fork lift operator
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