Customer Service Manager

Ben Meadows

Discovery Hostel

Franklin Street

Melbourne

(Email or WhatsApp is my preferred contact method as I am waiting for my home network to

provide the unlock code for my Iphone and apply an Australian SIM but am able to access

WiFi 24/7 and will respond within 6-12 hours of any message received,)

38 Firstway

Raynes Park

London

SW200JD

Tel: 079********

Email: **************@*******.**.**

Personal Profile

I am a person who takes pride in trying my best and working to my full potential. I am flexible and dedicated and

can apply myself to any task given. I enjoy challenges and learning new skills as I see this as bettering myself

and reaching my potential. I am a very positive person by nature and very friendly.

Key Skills

• Excellent IT skills with good knowledge of MS Office Applications

• Exceptional Communication skills

• Fast Learner

• Exceptional customer service skills

• Organized and punctual

Employment Summary

• Interval International, Diamond US / IRFS Campaigns, Raynes Park.

April 2012 – January 2013

US Reservations Agent

This role I have enjoyed more than most as I have thrived, hit sales targets above and beyond what was

expected of me and also been put forward for a position on a harder campaign with higher financial reward. This

job has helped me grow as a team worker, motivator and delegator. I feel that this has been the most beneficial

working experience for me to date.

• CCA Outsourcing Services, BT campaign, Hackney.

Temp Work February 2012 – March 2012

Telecoms Sales Agent

I learnt a lot more about outbound customer service from this role and crafted my skills to become one of the

team’s top sellers and assistant trainers. I exceeded my set targets and took home a high amount of OTE

earnings at the end of every month with a great sense of satisfaction. This role was very challenging as an

outbound role trying to bring customers back from other ISP’s during their current service and even bringing them

out of their current cancellation policy by demonstrating to them the advantages and benefits of the product.

• Arvato Loyalty Services, Renault Campaign, Twickenham.

February 2011 – June 2011

Customer Relations Consultant

My duties include handling all types of calls for Renault UK & Ireland including customer enquiries, complaints,

click to call enquiries and reassurance. With training on multiple systems for different countries and a substantial

amount of customer relations training and product knowledge make this a very fast paced role and bring out the

best of both my ingenuity and ability to multitask.

• Sitel UK, Sony Campaign, Kingston Upon Thames

October 2010 – February 2011

Technical Customer Service Professional

My duties include providing customers with information and help in regards to a wide range of Sony products, this

includes a lot of different issues that can be anything from insurance and guarantee information in conjunction

with retailers or private insurers to helping customers with technical queries over the phone i.e. explaining to a

customer how to set IP / DNS settings on their internet TV or how to connect a surround sound system properly

to all of their current media devices.

• Edco Design London, Raynes Park – September 2010

Temporary administration staff (Work Experience)

My duties include most general administration tasks from payroll and document checking to taking phone calls

and organizing meetings. This has improved my customer relation and delegation skills further than they had

developed at dynorod previously.

• Kings Gate Recruitment, Temporary staff at Dynorod Services, Surbiton, Surrey

January 2010 – May 2010

Customer service agent / CRM, Banna & Service Alliance operative

Duties included taking calls and sending out engineers using three different computer systems and coordinating

with colleagues in Scotland and South Africa to get jobs done correctly and efficiently.

I left this position due to the call centre relocating to South Africa.

• Raynes Park Tavern, Raynes Park, London.

June 2009 – December 2009

Head chef / Kitchen manager / Occasional bar shifts

I have developed a lot of my communication skills, delegation tactics and managerial skills working here with a

team of chefs and waiting staff under me. It has helped me learn a lot more about managerial skills that would be

applicable in a similar position outside of the food service industry.

• The Woodman Pub, Woodmansterne, Surrey.

April 2009 - June 2009

Chef

I was the co-kitchen manager and chef for three months in 2008 where I learnt how to work both behind the bar

and in the kitchen in a pub environment. I learnt some key communication skills with my staff and became more

motivated with work in general.

• J. Sainsbury’s

October 2008 - December 2008 (Temporary Seasonal Work)

Night Shift Assistant

I was a general assistant on the night shift three nights a week. My tasks included bailing excess waste, stacking

shelves and unloading deliveries.

• Bubbles Bar and Ocean view Café, Marbella, Spain

September 2005 - January 2007

Waiter, Bar back, Replenishment Personnel

My duties included serving drinks and meals to customers, delivering large crates and storage boxes between

the bar and the café. Replenishing the bar and kitchen facilities, keeping the café, kitchen and bar as clean as

possible and collecting used cutlery, plates and glasses.

Work Experience

Fusion Studios – 2005 - Two weeks

Runner

I had to deliver packages between different Soho offices, escort clients to their assigned studios and conference

rooms, make tea and coffee for people on a 5 floor office and do the lunch run every day.

Education Summary

• Calahonda International College, Marbella, Spain.

GCSE: Grades A to C

English Literature Triple Science

Mathematics Geography

Spanish Information Technology

Physical Education History

• Brooklands College, Weybridge, Surrey

General Food Hygiene Certificate.

References

Tracy Henning

Edco Design London Limited

Chartered Landscape Architects

Durham House

Amity Grove

London

SW20 0QL

020******** - Work

077******** - Mobile

Hobbies and Interests

I enjoy spending time socialising with friends, cycling, reading, films, computing and travelling when I get the time

and money.

Contact this candidate