Customer Service Administrative Assistant

Monisha Brown

***** ******** ****. *** *****, Rancho Cucamonga, California 91739

*****.*******@*****.***

***/***-**** (Home) 909/529-2225 (Cell)

OBJECTIVE

A position that utilizes my skills in customer service, word processing, English skills,

communication skills, math skills, and further assist the mission of your company.

QUALIFICATIONS PROFILE

Skilled and personable Office Assistant with 5 years of experience. I provided excellent customer

service with a full range of general office support.

Customer Service: Serve as a point of contact to all incoming students, faculty, administrators,

and vendors. Educate customers and answer visitor’s questions and concerns about the college,

locations, procedures, course offerings and so forth. Answered telephones promptly and provided

the best service and knowledge.

Technical Skills: Have experience with using with Microsoft Office Suite (Word, Excel,

PowerPoint, and Access). Also have training in a QuickBooks, Outlook, and Publisher, NOHO,

MemberST. Capable of managing complex, multi-line telephone systems. My typing speed is 45

wpm. Very computer literate.

Key Strengths: I adapt very quickly to new environments. Hard working and very determined.

Goal and work orientated. I excel in developing strong, healthy, long- lasting relationships with

customers, staff, and executives. Always presenting a good first impression. Very organized and

involved. Works well under time constraints and meets deadlines.

PROFESSIONAL EXPERIENCE

United States Postal Service February 2012 to

Present

Diamond Bar, California

PSE-Clerk: Load and unload trucks. Sort, scan, separate mail, flats, and parcels. Lobby director:

make sure the lobby is stocked with proper merchandise and assist customers with any questions

they may have and assist the customer with the proper documents to fill out by the time they

reach the window clerk and other administrative duties.

YMCA of the East Valley June 2010 to February 2012

Redlands, California

Administrative Assistant IV: Served as a person of contact. Assist families with questions or

concerns. Take payments in person and over the phone and handles cash. Processed applications

for incoming and renewing families. Handles billing and account finances. Worked with County

of San Bernardino Transitional Assistance Department and KidsNCare and families receiving

subsidized childcare. Worked with computer programs such as NOHO and MemberST, type,

filing, copy, fax, and other small projects.

Marshalls May 2009 to June 2009

Ontario, CA

Sales Associate: Assisting customers, putting out, sorting, pricing, hanging merchandise, and

inventory.

Chester’s Frame and Finder June 2008 to March 2009

Montclair, CA

Receptionist: Answer phones, assist and greet incoming customers, file, fax, copy, scan, minor

janitorial work, run errands, order and pick up supplies, oversee workers, payroll, handles cash,

handles incoming payments, inventory.

Chaffey College September 2007 to May 2009

Rancho Cucamonga, CA

Student Assistant: Serve as a point of contact, answered telephones, greet and assist students or

other visitors, help faculty with any questions or concerns, sort and deliver mail, run errands

across campus, typing, copying, filing, faxing, and small project that needs to be completed for

meeting.

Education

Chaffey College Graduated: May 2009

Major: Liberal Arts and Sciences Degree: A.A.

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