Customer Service Representative

Deborah W. Fish

*** ******* ** *******, ** *****

304-***-****(Home) 304-***-****(Cell)

********@*******.***

I have devoted over thirty-eight years to working in Customer Service settings in

QUALIFICATIONS

various positions, including management. I am a dependable professional

with expertise in communications, developing people and procedures, as well

as marketing and selling. I have a positive attitude, work well with people,

and strive in leadership positions. I have attended various trainings involving

management techniques. I would be an asset in any employment capacity.

TRG Customer Solutions, Inc

EXPERIENCE

Pittsburgh, PA

July 2011 - August 2012

AT&T Campaign - Customer Service Representative - Responsible for handling

billing problems, issuing orders for changes, new service, and transfers of

service on Residential customers. Also, responsible for selling AT&T products

and services, entering correct information in all computer systems, and meeting

monthly objectives.

Adecco Employment Services

Ambridge, PA

February 2011 - May 2011

Balboa Insurance Dept. - Insurance Processer - Responsible for making

sure condominium loans have flood insurance by checking both systems and

verifying all insurance information matches and is correct. If information not

correct make calls to insurance agencies to acquire information then update

records. Worked with dual computer monitors due to amount of information

required to view on each account.

LPS - Lender Processing Services

Coraopolis, PA

October 2010 - December 2010

Appraisal Services Dept. - Customer Service Representative - Assigned

Appraisers to orders for new purchase or refinance of home mortgages.

Had to follow order through until Appraiser submitted finished report by

making daily contact with Appraisers and noting updates on order on

computer system.

Severstal Wheeling Inc.

Wheeling, WV

September 2005 - April 2009

Human Resources Dept. - Administrative Clerk/Benefits. I was responsible for

handling insurance claims by adding, dropping, and changing employee files.

Processed retirement requests, Cobra insurance requests, filing, and answering

multiline telephone.

Corporate Services Dept. - Responsible for answering multi-line telephones,

processing invoices for payment, ordering, maintaining and canceling cellular

service for all employees. Processed relocation requests for employees

relocating to various Severstal Wheeling Corporation locations. Co-ordinate the

payment collection, assignment, and movement of employees in the company

managed parking garage.

IT Dept. - Telecom Expense Specialist. Duties included the continued handling of

cellular services and additional responsibilities of processing all telecom related

invoices for payment, review invoice logs to ensure all have been received on

schedule, report monthly telecom expense summary to Telecom Manager.

Verified telecom facility usage and quality and report issues to appropriate

personnel, provided various support functions for the Telecom Staff.

American Electric Power Company

Ashland, KY

1996 - 2002

Started as Customer Solutions Representative and worked up to Senior

Customer Representative. Responsibilities included handling customer requests

and concerns and entering the information correctly in a computerized system,

training new employees, and relieving Supervisors. I was a member of the Call

Scripting Team which wrote policies and procedures enabling all Call Centers to

become Virtual. This allowed the Call Centers to handle any type of call from any

of the 12 states within the AEP Company. The team was awarded the Bronze

and Silver Star awards for this endeavor, the first for any AEP Call Center.

General Telephone Company

Ashland, KY

1974 - 1994

Began as an Operator and held other positions as Service Order Typist,

Customer Service Representative - Billing, Residential and Business

Services. Finished as Phone Mart Manager. Holding these different

positions allowed me to gain the skills required to train, coach, and

supervise eight people as Phone Mart Manager. I was responsible for

meeting sales objectives for services and phone products as well as for

collection of bill payments. Met Sales objectives 6 out of 7 years. Received

Sales Awards for meeting these objectives.

PAUL G. BLAZER HIGH SCHOOL

EDUCATION

Ashland, KY

May - 1974

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