Sales Customer Service
Resume:
RAKESH NARAYAN
Kent, WA **031
e-mail: **********@*****.***
PROFILE:
• Successful Marketing / Business to Business Sales / Inside Sales / Outside Sales /
Consultative Sales / Customer Service. Account Executive background in various
products and services.
EXPERIENCE:
• Market -Territory Research…analyzing and identifying potential clientele.
Sales Management, Client Prospecting, New Account Development, Relationship
Management. Advanced knowledge in the development and execution of sales
processes. Experience in managing strategic business planning and management
programs, as well as all customer-facing interaction in both pre-sales and post-sales
capacities including pipeline management. Effective professional communication and
presentation skills with strong executive presence. Proven ability to communicate
persuasively, effectively, clearly and concisely. Strong telesales background.
Diligent follow up skills. Experience selling high $ services over the phone and in person.
Skilled negotiator and closer.
• Business Administration…preparing management reports, performing analysis, data
research and records management.
• Exceptional Leadership… supervising, training and motivating others with passion and
dedication to success.
• Computer Literate… management information systems. Excel, Outlook, PowerPoint,
CRM applications, Social Media marketing, Internet Explorer, Windows based
application skills.
ATTRIBUTES:
• Quick Learner… proven ability to quickly learn and utilize new methods, systems,
procedures and product knowledge rapidly and effectively.
• Self-motivated, seasoned, hunter mentality and high production sales professional
with the ability to work well in high pressure and creative environment.
• Great problem solving ability. Organized and good at prioritizing.
Strong desire to obtain personal and customer service success.
• Excellent team player with enthusiasm, high energy and tremendous work ethic.
Bilingual skills. Fluent in threes languages ( English, Hindi and Punjabi)
PROFESSIONAL EXPERIENCE
AAA Washington. Bellevue, WA. October 2011- October 2012
Inside Sales/ Customer Service Representative (Temp)
Responds to inquires from potential customer via incoming telephone calls and company website about
AAA membership services. Enrolled new customer in AAA membership program while up-selling
existing members to higher level of services and promoting AAA membership insurance and travel
benefits. Provide customers with answers to billing, policy and coverage questions while assisting them
with any policy changes and bringing resolution to billing and policy issues when they arise.
Took annual membership dues and insurance payments over the phone.
Documented all telephone calls into customer database.
Exceeded monthly goals by 80% and higher by enrolling new customers while keeping
higher retention level for current customers.
Door to Door Moving and Storage. Kent, WA. April 2006-October 2011
Inside Sales Account Executive.
Taking leads from the company website and incoming phone calls from new and existing customers
looking to rent portable self storage containers. Promoted and sold moving supplies and insurance.
Assist with delivery schedules to ensure deliveries are made in timely manner to achieve customer
satisfaction. Appreciated by customers for exceptional follow through, integrity, and commitment to
quality service.
Top ten sales reps in the company out of thirty five reps.
Ameriquest Mortgage Company. Fremont, CA. May 2003-April 2006
Sr. Loan Officer
Residential mortgage lending experience. Refinanced new and existing accounts for debt consolidation.
Proactively seeking new clients by cold-calling over the phone and networking in person.
Leveraged polished communication and interpersonal skills toward educating potential clients in loan
products and negotiating loan terms and conditions. Maintained cooperative working relationships with
all necessary departments to ensure sales applications are processed efficiently to achieve customer
satisfaction. Made 80 -100 telephone calls daily to seek new customers.
Top ten producing Loan Officer in 2004-2005.
Exceeded company quota monthly and annually.
American National Insurance Company. Hayward, CA. July 1991- May 2003
Insurance Broker
Marketed and sold life, disability, property and casualty, business and personal insurance, annuity,
IRAs and various pension plans. Contacted warm and cold prospective leads through a combination of
telephone and in person obtain appointments for sales. Collect and analyze relevant data to prepare,
implement and monitor annual sales and renewal plan for assigned territory and book of business.
Renew and retained existing clients. Regularly attended community events to promote company and
the products. Trained, motivated and supervised new sales agents.
Met all company goals resulting in promotion.
President’s Club Trip Winner Numerous times.
EDUCATION:
California State University. East Bay, Hayward, CA . BBA. Business Administration
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