Customer Service Assistant

**** ******** **** *** *****, CA ***** ( ***-***-

**** ( ****@***.**.***

Objective I am a bilingual (English / Spanish), career-minded, energetic,

professional currently in education who enjoys working with

a top firm exhibiting solid leadership. I possess more than

twenty years of proven experience in pre-school education

and child development and also possess a variety of

facilities maintenance skills, including but not limited to

mechanical, electrical and plumbing repairs, installations

and inspections. I offer team-oriented enthusiasm with a

strong ability to direct and lead the work of others,

including diverse groups of parents, students, and teaching

staff.

I am self-motivated and will take the initiative to provide the best

possible service to both internal and external clients. My

superiors have often described me as a creative trouble-

shooter with the ability to exercise good judgment and

experience to accomplish goals. The children under my care

have always advanced in their educational activities and

placed well when they have moved onto their next class.

Experience

2011-2012 Little Hands Montessori School, Poway Teachers

Assistant

. Excelled in ongoing training with the Montessori terminology and methods.

. Assisted the head teacher with providing the children with a "prepared

environment" by maintaining a clean and inviting classroom.

. Assisted with individual and/or group activities to stimulate growth of

the children in social, emotional and academic areas.

. Assisted the children by moving around; completing different work cycles,

choosing their work, returning work when the tasks were completed.

. Encouraged individual work time to promote independence as well as group

work to promote socialization.

. Assisted with parent/teacher conferences

. Established and maintained cooperative working relationships with

children, parents and co-workers.

. Actively participated in all open houses and school programs.

2008 - 2011 Child Development Institute, San Diego

Lead Teacher

. Leads and supervises a small team of pre-school teaching staff, parents

and volunteers for Country Corner Head Start in Encinitas as required by

Head Start performance standards.

. Capitalizes on children's play to further language and vocabulary

development (using storytelling, rhyming games, and acting games),

improves social skills (having the children work together to build a

neighborhood in a sandbox), and introduces scientific and mathematical

concepts (showing the children how to balance and count blocks when

building a bridge or how to mix colors when painting).

. Provides a consistent and less structured approach, including small-group

lessons, one-on-one instruction, and learning through creative activities

such as art, dance, and music, adopted to teach preschool children. Play

and hands-on teaching also are important, but academics take priority in

my classrooms. Letter recognition, phonics, numbers, and awareness of

nature and science, introduced at the preschool level, are frequent and

successful topics of study.

. Develops and implements a developmentally appropriate, multi-cultural

curriculum for children.

. Participates daily in team planning of curriculum with the teaching

assistant and other staff, using and encouraging appropriate input from

parents.

. Completes and maintains all necessary documentation in a timely and

accurate fashion to demonstrate compliance with Head Start performance

standards.

. Supervises and implements all federal, state, and local health and safety

policies and procedures.

. Conducts home visits and parent/teacher conferences.

. Supervises and trains parents, staff, and volunteers.

. Evaluates, or assists in evaluation of, the teacher assistant.

. Oversees the team assessment of each child developmentally and develops

individual goals.

. Develops and maintains a relationship with each family and reviews their

needs and progress on a regular basis.

. Works cooperatively with support staff in the provision of direct

services and the development of goals for children with disabilities.

. Oversees maintenance, upkeep, and inventory of classroom supplies,

materials, and equipment.

. Demonstrates continuous effort to improve operations, decrease turnaround

times, streamline work processes, and work cooperatively and jointly to

provide quality seamless customer service.

1995 -2008 Neighborhood House Association, San Diego

Master Teacher

. Lead and supervised a small team of pre-school teachers for a variety of

classrooms throughout San Diego County.

. Capitalized on children's play to further language and vocabulary

development (using storytelling, rhyming games, and acting games),

improved social skills (having the children work together to build a

neighborhood in a sandbox), and introduced scientific and mathematical

concepts (showing the children how to balance and count blocks when

building a bridge or how to mix colors when painting).

. Also provided a consistent and less structured approach, including small-

group lessons, one-on-one instruction, and learning through creative

activities such as art, dance, and music, adopted to teach preschool

children. Play and hands-on teaching also are important, but academics

also took priority in my classrooms. Letter recognition, phonics,

numbers, and awareness of nature and science, introduced at the preschool

level, were frequent and successful topics of study.

1991 - 1994 San Diego City Schools

Preschool Instructional Aide

. Provided daily assistance to the Master Teacher of Sherman Elementary

School.

. Provide instructional and clerical support for classroom teachers,

allowing teachers more time for lesson planning and teaching.

. Assisted children in learning class material using the teacher's lesson

plans, providing students with individualized attention.

. Supervised students in the cafeteria, schoolyard, and hallways, or on

field trips.

. Recorded grades, set up equipment, and helped in the preparation of

materials for instruction.

1988 - 1991 San Diego Community College Peer

Advisor / Student Aide

. Provided administrative services to San Diego High School, City College

including Student Services and the EOPS Office.

. Helped students choose appropriate academic schedules.

. Connected students to campus resources.

. Served as a comfortable, non-intrusive source of continuous contact with

students.

. Served as a good listener and effective communicator.

Education

. Completing my A.A. Degree in Child Development SDCC.

. San Diego County Office of Education Temporary Teacher County Certificate

. Master Teacher qualifications completed and certificate received.

. Various awards received for outstanding teaching performance.

References: Excellent, eager personal and professional references available

upon request.

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