Manager Sales

Joseph B. Schwartz

* ***** *****

Princeton Junction, NJ 08550

Home: 609-***-****

Mobile: 732-***-****

E-Mail: *********@***.***

Overview: A seasoned Product Manager specializing in technology solutions

with a wide range of experience including: internal and external

consulting, product development, lifecycle management, strategic planning,

and business case development.

Strong communications, analytical, and financial skills.

Wharton MBA.

ACCOMPLISHMENTS

Comcast; Philadelphia, PA

National Accounts Operations Manager 2012 - present

Increased revenue and installations from major Business Services customers.

Negotiated process improvements to support major vertical market:

Hospitality.

. Working with corporate product personnel, identified errors in

previous processes, implement Sales and clients;

. $3.6 million revenue generated from major, national customer, through

direct interaction Sales and customers.

Project managed installations of Internet services at small, retail

locations, across the country.

Negotiated processes for National Accounts Sales Channel to install

advanced, Enterprise-wide and fiber-based services.

Program Manager -Contractor 2010 - 2012

Spanning two consulting firms, completed multiple engagements. The most

significant include:

Managed strategic reorganization of Retention sales effort of Small-Medium

channel for Business Services.

. Developed recommendations to senior management to revise Retention

efforts, standardized across all Divisions;

. 5% increase in Save rates attributed to software platform developed

to enforce process changes.

Managed migration of Business Services telemarketing efforts to three

operating Division from four.

. Negotiated and managed migration of sales and care efforts between

regional and local organization;

. Managed relationships with two outside vendors;

. Managed and assure quality of telecommunications services including

interactive voice response systems;

. Developed reporting circulated to the highest part of the company;

contributed to

. 20% increase in unit sales, year-over-year.

Managed deployment of enhancements to salesforce.com

. Negotiated with Comcast and off-shore resources to meet business

requirements within a limited budget and schedule

Managed deployment of a new video technology (tru2way) into residential

cable TV network.

. Supervised two market trials.

. Tracked defects to assure their on-time remediation.

. Improved documentation of existing methods and procedures, including

key-stroke level job aids.

Cognizant Technology Solutions, marketRx; Bridgewater, NJ

Project Lead, Product Management 2008 - 2010

Managed new product development for services to the pharmaceutical

industry, preparing to extend the services to other, vertical markets.

Led development of sales force automation and alignment software platform:

. Reverse-engineered and documented a solution already used by major,

international customers.

. Developed Business Requirements for a reference platform usable in

many industries.

. Enable integration with future enhancements including the existing

Software-as-a-Service (SaaS) platform.

Developed business case to support strategic support of enhancements to a

major product line.

. Developed strategy to evaluate vendors to assure support of required

features within budget constraints

. Quantified recommendations for make-versus-buy decision.

Joseph B. Schwartz Page 2.

1Jacob Drive, Princeton Junction, NJ 08550 Home: 609-***-**** Mobile:

732-***-**** E-Mail: *********@***.***

Advanced Technology Solutions; Ocean, NJ

Consultant - General Management 2007 - 2008

Managed enhancements to state-of-the-art Voice-over-Internet Protocol

(VoIP) service for a well-known telecommunications service provider.

Acknowledged for leading cross-functional teams to solve difficult

problems:

. Led cross-functional team to increase performance including: process

improvements, improved documentation and training, improved performance by

vendors, and systems enhancements..

. Led vendor negotiations effort within tight time schedule; one that

others said could not be met.

Developed critical reports for executive presentations, resolving

inconsistent input from disparate sources.

Motorola; Horsham, PA

Product Line Manager 2005 - 2006

Led the "internationalization" of a new product. Building on success in the

U.S., enhanced the product for EMEA and APAC markets.

Personally led Business Development efforts to three major international

sales, generating more than $20 million.

Identified, specified and won business case approval for three line-

extensions to meet needs of identified customers.

. Completed competitive market scan including database of standard and

optional features;

. Wrote detailed technical specifications

AT&T; Bedminster, NJ

District Manager (Director), Product Management 1998 - 2005

Across three assignments led product and project management teams:

Relaunched carrier-to-carrier offer combining two existing products:

. $45 million annual revenue for wholesale service; 20% average

revenue increase, per year, for three years;

Launched "bundled" business voice offer for Small-to-Medium sized

businesses, $50 million annual revenue

Led major Sales initiative and demonstration project to support increased

sales of a product line:

. Developed training; personally trained more than 200 sales personnel,

managers, and trainers;

. $10 million incremental revenue.

Developed strategy for expansion of service into additional markets. .

Teleport Communications Group; Staten Island, NY

Senior Product Manager 1995 - 1998

Across two assignments led voice and data products:

Led corporate response to major Federal deregulation effort including:

. 200% revenue increase in 15 months, to $56 million annual revenue.

. Developed new regionalized pricing structure and new billing system,

negotiated improved processes, developed and personally delivered training

to sales and operations personnel, developed reporting systems and

procedures.

Developed Product Management strategy for relaunch of product line and

creation of a new Strategic Business Unit.

. 500% revenue increase in twenty months, Market share increased by

15%;

. Supervised $10 million annual capital budget.

Graphnet, Inc.; Teaneck, NJ

Product/Marketing Manager 1991 - 1995

Reporting to the CEO, managed three data communications products. Often was

the firm's only marketing manager.

400% revenue increased in three and one-half years; 50% increase in market

share.

Created, wrote, and supervised production of new product literature and

over-saw trade show participation.

.

Education

MBA Wharton School, University of Pennsylvania

BA University of Washington

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